Subject: New Reply Received - Resetting new password
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Thu, 15 Oct 2020 17:56:32 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Resetting new password  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Cachet Book",sans-serif;color:#44546A'>That’s the browser I’m using!</span></div>
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<div>From:<span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Les Mills International [mailto:[email-masked]]
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<b>Sent:</b> Thursday, October 15, 2020 1:51 PM<br>
<b>To:</b> Maggie McCoy &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Resetting new password</span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Maggie,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thank you for the answer and the screenshot.<br>
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Let us know which browser you are using. For the Scheduler to work correctly, we recommend using Google Chrome​</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Please let us know how it goes.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Kind regards,<br>
Olesia<br>
Customer Services<br>
Les Mills Virtual App<br>
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Ticket: <a href="https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Flesmillsvirtualapp.freshdesk.com%2Fhelpdesk%2Ftickets%2F4045&amp;data=02%7C01%7C%7C138a8abe6d9c43358c7e08d87132f215%7C9d203595690b45659a9af60609c015e3%7C0%7C0%7C637383811794600049&amp;sdata=YmxVsIkQMVYXyoOn39e1jAZ2sOhEXB0sXusQS2jmiHQ%3D&amp;reserved=0" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4045</a></span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Fri, 16 Oct at 6:31 AM
<span class="separator">, Maggie McCoy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span style='font-size:11.0pt;font-family:"Cachet Book",sans-serif;color:#44546A'>There’s nowhere to hit submit, no matter what we reset our password to.</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>From:</span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Les Mills International [<a href="mailto:[email-masked]" rel="noreferrer">mailto:[email-masked]</a>]
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<b>Sent:</b> Thursday, October 15, 2020 12:28 PM<br>
<b>To:</b> Maggie McCoy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: Resetting new password</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Maggie,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thank you for reaching out to support today.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Kindly follow below steps to reset your password.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Please <a href="https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fuk.lesmillsvirtual.com%2Fvirtual%2Flogin&amp;data=02%7C01%7C%7C138a8abe6d9c43358c7e08d87132f215%7C9d203595690b45659a9af60609c015e3%7C0%7C0%7C637383811794610046&amp;sdata=J8GlGNs8gWelrgSkLV6AfxZs7GRN2yhwa70s%2BZOzpfw%3D&amp;reserved=0" rel="noreferrer">click
 here</a> to access the Virtual Scheduler login page and click 'Reset Password', as below.
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>You will then be taken to the page below to enter your username:
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Click 'confirm'</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>An email will be sent to your registered email address with instructions on how to reset your password.</span></div>
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<b><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>IMPORTANT: once your new Scheduler password has been created please update the password on your Virtual iPads to maintain <strong><span style='font-family:"Helvetica",sans-serif'>synchronization</span></strong> with
 the Scheduler timetable by clicking on 'Login with my new password', as below:</span></b><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>If you still unable to change your password please share with us a screenshot or photo of what you see when you enter your new password.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Best Regards,<br>
Olesia<br>
Customer Services<br>
Les Mills Virtual App<br>
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Ticket: <a href="https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Flesmillsvirtualapp.freshdesk.com%2Fhelpdesk%2Ftickets%2F4045&amp;data=02%7C01%7C%7C138a8abe6d9c43358c7e08d87132f215%7C9d203595690b45659a9af60609c015e3%7C0%7C0%7C637383811794610046&amp;sdata=i1Ns4Kh%2FbVW6jhL3XKoQljityhKuSpu%2FWG8A9ZTQ0ZI%3D&amp;reserved=0" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4045</a> </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Fri, 16 Oct at 4:43 AM
<span class="separator">, Maggie McCoy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span style='font-size:10.0pt;font-family:"Cachet Book",sans-serif'>Hello!</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Cachet Book",sans-serif'>We are trying to reset our Les Mills virtual scheduler password and we keep following the guidelines the email sends us, but nothing happens when we enter in our new password
 and confirm it. There’s no submit button or nothing happens when we hit enter. </span>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4045