Subject: Ticket re-opened - [#4045] Resetting new password
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Thu, 15 Oct 2020 17:31:21 +0000

Hi Pritish Nandi,  Ticket “#4045 – Resetting new password” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4045 to view the ticket.  Ticket comment   

 

  

 There’s nowhere to hit submit, no matter what we reset our password to. 

  

  

 From: Les Mills International [mailto:[email-masked]]
 
Sent: Thursday, October 15, 2020 12:28 PM 
To: Maggie McCoy <[email-masked]> 
Subject: Re: Resetting new password

 

 

 
 Hi Maggie, 

 
 
 ​ 

 
 
 Thank you for reaching out to support today. 

 

   

 
 Kindly follow below steps to reset your password. 

 

   

 
 
 Please click
 here to access the Virtual Scheduler login page and click 'Reset Password', as below.

 

  

 

 

 

 

  

 
 
 You will then be taken to the page below to enter your username:
[email-masked] 

 
 
 Click 'confirm' 

 
 
 An email will be sent to your registered email address with instructions on how to reset your password. 

 

   

 

 

  

 

   

 
 
IMPORTANT: once your new Scheduler password has been created please update the password on your Virtual iPads to maintain synchronization with
 the Scheduler timetable by clicking on 'Login with my new password', as below:

 

 

 

 

 

 

   

 

 If you still unable to change your password please share with us a screenshot or photo of what you see when you enter your new password. 

 

   

 
 
 Best Regards, 
Olesia 
Customer Services 
Les Mills Virtual App 
 
Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4045  

 

 
 
On Fri, 16 Oct at 4:43 AM
, Maggie McCoy <[email-masked]> wrote:

 

 
 Hello! 

 

 

 
 
We are trying to reset our Les Mills virtual scheduler password and we keep following the guidelines the email sends us, but nothing happens when we enter in our new password
 and confirm it. There’s no submit button or nothing happens when we hit enter. 

 

 

 

 
Maggie McCoy

 

 
Wellness Director

 

 
 
Hendricks Regional Health YMCA

 

 
 
301 Satori Parkway Avon IN 46123

 

 
(317) 204-1911

 

 [email-masked] 

 

 

 

 

 

  

 

 

 

 

   

 

 

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