Subject: Re: LSM Joining Case Test - Neelavo Dutta
From: Neelavo Dutta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 15 Oct 2020 12:11:19 -0400

| | LSM Joining Case Test

Name | Neelavo Dutta
E-mail | [email-masked]
Phone Number | (+91) 7011658013
Which blurb would you select? | Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I would select the second one because i feel the second one is the most comfortable for the costumer, as the costumer can get tickets through online and can also get that in his/her mentioned hotel.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

A good costumer service means you are barely keeping your costumers satisfied.
A great costumer service means you are keeping the costumers satisfied as well as loyal.

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