Subject: Re: LSM Joining Case Test - Roopa mishra Roopa
From: Roopa mishra Roopa <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 15 Oct 2020 11:40:38 -0400

| | LSM Joining Case Test

Name | Roopa mishra Roopa
E-mail | [email-masked]
Phone Number | (0120) 9149079155
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I selected the blurb 4 because in the blurb 4 over here agent give an assurance regarding the customer eticket that he/she will received asap .the answer is according to the customer what he/she wants because sometimes customes are too annoying when they are not gettibg any proper response so over here the answer is as per the customer request and even also mention here that he can track his/her shipped order from our end .so this thing is very satisfying answer to customer .
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | As per me if you wanted to provide the good service so first of all we just need to listen all the queries and doubts of customer if we. will understand the customer concern than we will be able to provide the exact information and details as per the customer concern and always just need to deliver the positive response .

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