Subject: Re: LSM Joining Case Test - ambika khanna
From: ambika khanna <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 15 Oct 2020 10:40:39 -0400

| | LSM Joining Case Test

Name | ambika khanna
E-mail | [email-masked]
Phone Number | (91) 7836843486
Which blurb would you select? | Blurb 2

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

Blurb 2 is more precise and to the point which eventually makes it easier for the customer to understand and get a clear response as it clearly tells the Status about the tickets and also suggests the ways to ensure if she has filled the information correct. A customer does not need a briefing but a cut and clear response to her query.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is when a customer is satisfied with the response to his/her problem and goes back with a solution in head but a great customer service is when a customer service agent fills all the doubts with relevant solutions on point and also helps a customer to get clear with problems at that moment itself. Also maintain a good custome relations.

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