Subject: Re: LSM Joining Case Test - Owais Iqbal
From: Owais Iqbal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 15 Oct 2020 10:29:40 -0400

| | LSM Joining Case Test

Name | Owais Iqbal
E-mail | [email-masked]
Phone Number | (+91) 8299086877
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

As mentioned by the customer he is travelling in two days for the event,and aslo mentioned to deliver at his hotel address where there must be someone either him or anyone on behalf of him to sign for his delivery.
By giving an update over delivery address he'll be recieve a ticket ,they will be shipped viatrack and traceble postal services.
There will be contact information mention by the customer of someone who is going to recieve the ticket at his hotel address given by the customer and sure about the ticket he has ordered fo the lady gaga concert.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service:-provide solutions related to queries,and customer satisfaction,trust.
Great customer:-solve queries in short span of time,detailed instruction about queries,trust,building relations for buisness good,customer satisfaction and communicative.

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