Subject: Re: LSM Joining Case Test - Ritu Kumari yadav
From: Ritu Kumari yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 15 Oct 2020 09:56:19 -0400

| | LSM Joining Case Test

Name | Ritu Kumari yadav
E-mail | [email-masked]
Phone Number | (201303) 8595464063
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

blurb 4 because the executive ask customer to provide the new address also guide the customer to update new address by themself and also provide all the necessary information to the customer. Executive also given complete assurance to the customer that he/she will get the ticket as soon as possible and guide customer to track order through the link .

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | The difference between good and great customer service are where the executive is doing their work properly as per the process and product. Where as executive is giving complete information and resolve their queries/complaints in first time and takes complete ownership is the great customer service.

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