Subject: Re: LSM Joining Case Test - Saumya Mittal
From: Saumya Mittal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 15 Oct 2020 07:42:20 -0400

| | LSM Joining Case Test

Name | Saumya Mittal
E-mail | [email-masked]
Phone Number | (+91) 8840709077
Which blurb would you select? | Blurb 1

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

I have chosen Blurb 1 because in that the tone of the mail is polite and it is key to interact with customer as well as the details of customer is verified in middle of the conversation as verification which provide an idea to customerthat we know him and we only verify it be double sure.
So for all these reason I prefer Blurb 1.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | According to me the main difference between the good and great customer service is level of satisfaction the customer feel. In good customer service, customer service is resolved with less level of satisfaction but in great customer service the customer get full attention, the customer executive talk to him politely and being always attentive to his request and try to solve his problem as soon as possible and made customer believe that there request is our top most priority. These were the few key points of providing a great level of satisfaction to the customer.

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