Subject: Re: LSM Joining Case Test - Tanya Kumar
From: Tanya Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 15 Oct 2020 07:05:10 -0400

| | LSM Joining Case Test

Name | Tanya Kumar
E-mail | [email-masked]
Phone Number | (+91) 9821026419
Which blurb would you select? | Blurb 1

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

The reason for my answer is that in Blurb 1, the response is positively written with a satisfactory assurance to the customer. It includes all the viagogo brand values and reflects the organization cares for customer at every step.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is something not beyond customer's imagination. Customer gets his kind of service which is expected from an organisation, but customer had something more in his / her mind in terms of getting service. Good service is something which displays in normal act of world.

While great customer service is something going beyond customer's imagination. Going an extra mile and getting that “ Wow “ factor inside the customer. It's an act which makes a customer amaze.

| |

You can edit this submission and view all your submissions easily.