Subject: Re: LSM Joining Case Test - Shubham Shrivastav
From: Shubham Shrivastav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 15 Oct 2020 07:05:04 -0400

| | LSM Joining Case Test

Name | Shubham Shrivastav
E-mail | [email-masked]
Phone Number | (91) 9667488016
Which blurb would you select? | Blurb 2

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

Blurb 2 is  right according to situation.
The customer is requesting to deliver his ticket  at his hotel.
Everything has been mentioned  in blurb 2 and we do not need to  change anything.
We have to give first priority to our clients.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service means we give only information and provide valuable information to the customer.
Great customer service is provide valuable information, give them respect and talk in polite manner.
Listen with curiosity.

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