Subject: Re: LSM Joining Case Test - Himani singh
From: Himani singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 15 Oct 2020 07:00:58 -0400

| | LSM Joining Case Test

Name | Himani singh
E-mail | [email-masked]
Phone Number | (91) 9311047758
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | agent provided the resolution  and also helped customer for the self help so that customer  can also try from there end..he gave all the information  that you will receive  link to track your ticket also informed the customer  why it is late nd when she can expect  her tickets to be deliver ..so that customer  can easily  track tickets and don't have to call customer  support  for the same thing
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | good customer service  is where agent is just giving  resolution but in great customer  experience  agent provide resolution  and also help customer  to guide self help forg the future  reference.its shows that agent is loyal and happy to give advice

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