Subject: Re: LSM Joining Case Test - Mayank Kakkar
From: Mayank Kakkar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 15 Oct 2020 06:59:33 -0400

| | LSM Joining Case Test

Name | Mayank Kakkar
E-mail | [email-masked]
Phone Number | (91) 8130400157
Which blurb would you select? | Blurb 1

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

I selected blurb 1 because he is talking to the customer very calmly and also giving the information in a quiet good way. Also secondly he is assuring the buyer that he is closely monitoring the his/her order because of which the buyer gets calm and will also not take too much tension about his/her tickets.
He is making the buyer tension free ( It is the main purpose of Customer service that he or she can make problem of the Buyer resolved and make them Happy by resolving their problem)

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good Customer Service is like the Buyer is Not that much happy with service he wants some thing  that makes them Tension free about their product whereas Great Customer Service means the buyer is happy with the Customer service like his or her Communication skills, Problem solving methods, work under pressure, giving solutions to any Random problems etc.

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