Subject: Re: LSM Joining Case Test - Shilpa Sharma
From: Shilpa Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 15 Oct 2020 06:40:54 -0400

| | LSM Joining Case Test

Name | Shilpa Sharma
E-mail | [email-masked]
Phone Number | (+91) 08968920686
Which blurb would you select? | Blurb 3

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

We need to first connect with the customer and understand their true need in regards of the concern. To empathise with the customer that they have not yet received the tickets and how anxiously they have been waiting for it and if we would have been at the same place we would be a anxious too.
Also we cannot confirm the exact time frame for it which is why we would suggest customer to wait for some time and they should receive the tickets before an event and for more details of the same they can contact the ticket master directly

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | for making the customer service great we should understand the true need of the customer and share the exact information what they are looking for instead of sharing irrelevant details which may annoy the customer and our primarily motive is that customer should feel satisfied with the resolution so that they don't need to contact back with the same query. First call resolution is the must.

| |

You can edit this submission and view all your submissions easily.