Subject: Re: LSM Joining Case Test - Swechchha Singh
From: Swechchha Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 14 Oct 2020 10:31:54 -0400

| | LSM Joining Case Test

Name | Swechchha Singh
E-mail | [email-masked]
Phone Number | (91) 96675 27579
Which blurb would you select? | Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I choose blurb 2 because in this, we have guided to customer about delivery location and link to track the ticket. We have also guided about to update the location if needed.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

According to me, good customer service means just resolving customer concern but when it comes to great customer service means making sure about customer satisfaction and customer should not face same problem again.

Excellent customer service: Customer satisfaction.

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