Subject: Tech Support Candidate - Ruksana Malik
From: Ruksana Malik <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 14 Oct 2020 09:39:06 -0400

| | Tech Support Test

Name | Ruksana Malik
E-mail | [email-masked]
Phone Number | (+91) 9769717177
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Darya Ganj
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Exchange, office 365, active directory, azure

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na | Na
Previous Employer 1 | Concentrix | Senior technical consultant | 14/09/2020 | 47000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Will try on different browsers.
On dift

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Bluetooth settings> add the device> remember the device
What according to you makes you a good candidate for customer service or technical support job? | Good communication and knowledge sharing skills
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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