Subject: Tech Support Candidate - Grace Odette boussi
From: Grace Odette boussi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 14 Oct 2020 08:16:05 -0400

| | Tech Support Test

Name | Grace Odette boussi
E-mail | [email-masked]
Phone Number | (0091) 9319524802
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | noida sector 137
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MacOS
Networking - advance
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- check whether the computer is connect to internet or not

2- if not connected, proceed to connect the system to the internet either via WiFi or LAN cable

3- if connect, try to open another website to check if the problem is specific to www.ndtv.com

3i- Try with a different browser

4- in case other websites are accessible and not www.ndtv.com, check online whether the website is down and unaccessible for everyone or not

5-if the website is not down, run the following commands as admin from command prompt to resolve any dns errors
- ipconfig /flushdns
- ipconfig /release
-ipconfig /renew
This should fix the issue

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 Go to settings
2 From setting,tap the Bluetooth option
3 Turn on Bluetooth
4 A list of available devices will appear.
If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it. Put your device in pairing mode then on your mobile select your speaker (it might be a random product number but should have the speaker’s brand name listed).

What according to you makes you a good candidate for customer service or technical support job?

I'm the ideal candidate mainly because I have an active listen ability, I'm a soft spoken person , a good listener, a problem solver, I'm helpful, I'm a team builder and I know how to engage the people well.
As for technical support, I have  computer background with some additional technical skills.
I face and solve technical issues almost everyday, added to that I'm a fast learner that can adapt to any kind of work environment and handle a certain level of pressure.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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