Subject: Re: LSM Joining Case Test - Himani singh
From: Himani singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 14 Oct 2020 05:49:40 -0400

| | LSM Joining Case Test

Name | Himani singh
E-mail | [email-masked]
Phone Number | (91) 9311047758
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | because agent explained  about ticket and also guide customer self help so they she can also update  the address by her own...agent explained  the process how tickets send by seller at the same time he informed  that you will get the notification  and a link to track your tickets which can help customer to track ticket rather to call again
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is you are giving only assistance to customer but great customer service is where you are giving the resolution and also offers future follow up advice and next steps proactively...which help you to believe  the customer  that you are loyal

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