Subject: New Reply Received - RE: Les Mills Virtual Support
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Tue, 13 Oct 2020 18:46:01 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  RE: Les Mills Virtual Support   Ticket comment <div class="WordSection1">
<div class="MsoNormal">Brent and Alicia,</div>
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<div class="MsoNormal">Is this regarding Les Mills on Demand Affiliate or Les Mills Virtual (in studio virtual classes)? 
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<div class="MsoNormal">I have connected you to Les Mills Virtual Support and want to ensure your question are not with Les Mills on Demand.
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<div class="MsoNormal">Thank you. </div>
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<span style='font-family:"Avenir Light";color:black'>Devon Bosley-Smith | Customer Experience Manager</span><span style='font-size:12.0pt;font-family:"Avenir Light";color:black'></span>
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<u><span style='font-family:"Avenir Light";color:#0563C1'><a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#0563C1">[email-masked]</span></a></span></u><span style='font-family:"Avenir Light";color:black'> |
 443.624.1244</span><span style='font-size:12.0pt;font-family:"Avenir Light";color:black'></span>
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<span style='font-family:"Avenir Light";color:black'> </span><a href="https://sso.lesmills.com/login.aspx?spName=Club_Portal" rel="noreferrer"><span style='font-size:12.0pt;font-family:"Avenir LT Com 35 Light",sans-serif'>Les Mills Club Portal Resources</span></a><span style='font-size:12.0pt;font-family:"Avenir LT Com 35 Light",sans-serif'>    
</span><a href="https://lesmills.secure.force.com/instructorportal/Login" rel="noreferrer"><span style='font-size:12.0pt;font-family:"Avenir LT Com 35 Light",sans-serif'>Les Mills Instructor Portal Resources</span></a><span style='font-size:12.0pt;font-family:"Avenir LT Com 35 Light",sans-serif'>    
</span><a href="https://sso.lesmills.com/login.aspx?spName=https%3A%2F%2Fbrandcentral.lesmills.com%2Fservlet%2Fsaml&amp;samlContext=5d55446f-5405-4b2c-beb2-6274de5b575d" rel="noreferrer"><span style='font-size:12.0pt;font-family:"Avenir LT Com 35 Light",sans-serif'>Les Mills Brand
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<div class="MsoNormal"><a href="http://www.lesmills.com/us/clubs-and-facilities/coronavirus-webinar-series/" rel="noreferrer"><span style="color:windowtext;text-decoration:none"><img width="712" height="177" style="width:7.4166in;height:1.8472in" id="Picture_x0020_11" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzYwNTIxMTUsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.1XMZBP7b5NagPvfiYcdpyQsLSGz8k7Wgpb0ZvIXublc"></span></a></div>
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<a href="http://www.lesmills.com/" rel="noreferrer"><span style='font-size:12.0pt;font-family:"Avenir LT Com 35 Light",sans-serif'>lesmills.com</span></a><span style='font-size:12.0pt;font-family:"Avenir LT Com 35 Light",sans-serif'> | </span><a href="https://www.facebook.com/LesMillsUS" rel="noreferrer"><span style='font-size:12.0pt;font-family:"Avenir LT Com 35 Light",sans-serif'>Facebook</span></a><span style='font-size:12.0pt;font-family:"Avenir LT Com 35 Light",sans-serif'> | </span><a href="http://www.twitter.com/LesMillsUS" rel="noreferrer"><span style='font-size:12.0pt;font-family:"Avenir LT Com 35 Light",sans-serif'>Twitter</span></a><span style='font-size:12.0pt;font-family:"Avenir LT Com 35 Light",sans-serif'> | </span><a href="http://instagram.com/lesmillstribe" rel="noreferrer"><span style='font-size:12.0pt;font-family:"Avenir LT Com 35 Light",sans-serif'>Instagram</span></a><span style='font-size:12.0pt;font-family:"Avenir LT Com 35 Light",sans-serif'> | </span><a href="https://www.youtube.com/user/lesmillsgroupfitness" rel="noreferrer"><span style='font-size:12.0pt;font-family:"Avenir LT Com 35 Light",sans-serif'>YouTube</span></a><span style='font-size:12.0pt;font-family:"Avenir LT Com 35 Light",sans-serif'> | </span><a href="https://www.linkedin.com/company/les-mills-us-page" rel="noreferrer"><span style='font-size:12.0pt;font-family:"Avenir LT Com 35 Light",sans-serif'>LinkedIn</span></a><span style='font-size:12.0pt;font-family:"Avenir LT Com 35 Light",sans-serif'>
 | </span><a href="https://www.careers.lesmills.com/" rel="noreferrer"><span style='font-size:12.0pt;font-family:"Avenir LT Com 35 Light",sans-serif'>Careers</span></a><span style='font-size:12.0pt;font-family:"Avenir LT Com 35 Light",sans-serif'></span>
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<div>From: Brent Platt &lt;[email-masked]&gt; <br>
<b>Sent:</b> Tuesday, October 13, 2020 2:37 PM<br>
<b>To:</b> Support &lt;[email-masked]&gt;; [email-masked]<br>
<b>Cc:</b> Devon Bosley-Smith &lt;[email-masked]&gt;; [email-masked]; [email-masked]<br>
<b>Subject:</b> Re: Les Mills Virtual Support</div>
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<div class="MsoNormal"><span style="font-size:10.5pt">Hi Olesia,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt">Thank you for the email. Yes, when I log in to the On-Demand platform I cannot find a way to download videos and I did not see this in the FAQs, it only talks about the size of the videos and how it can take
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<div class="MsoNormal"><span style="font-size:10.5pt">Any help on how to navigate the dashboard and where to download on-demand videos from the library would be helpful.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt">Thank you,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt">Brent</span></div>
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<b><span style="font-size:12.0pt;color:black">From: </span></b><span style="font-size:12.0pt;color:black">Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Reply-To: </b>Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Date: </b>Tuesday, October 13, 2020 at 2:19 PM<br>
<b>To: </b>"<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc: </b>"<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, "<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>"
 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, Brent Platt &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, "<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;,
 "<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject: </b>Re: RE: Les Mills Virtual Support</span>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Hi
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Do you have any issues with downloading classes?<br>
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Please tell us your phone number and the best time to contact you.<br>
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Her you can find detailed explanation on how to play virtual classes in on-demand mode:</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'><a href="https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000129421-how-do-i-set-my-app-to-always-on-demand-in-empty-time-slots-" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000129421-how-do-i-set-my-app-to-always-on-demand-in-empty-time-slots-</a></span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Warm Regards,<br>
Olesia<br>
Customer Services<br>
Les Mills Virtual App</span></div>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4016" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4016</a></span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue"'>On Wed, 14 Oct at 3:04 AM
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Helvetica Neue"'>Hi Devon,</span></div>
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<span style='font-size:10.5pt;font-family:"Helvetica Neue"'>Are you or someone from the On-Demand team available for a call?
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<span style='font-size:10.5pt;font-family:"Helvetica Neue"'>I would like to get some information on how the Arena Club can access the On-Demand library and download videos.</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style='font-size:10.5pt;font-family:"Helvetica Neue"'>Please let me know if you have any question and when you are available to discuss.</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style='font-size:10.5pt;font-family:"Helvetica Neue"'>Thank you,</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style='font-size:10.5pt;font-family:"Helvetica Neue"'>Brent</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue"'>From:
</span><span style='font-size:12.0pt;font-family:"Helvetica Neue";color:black'>"Alicia@comcast" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Date: </b>Tuesday, October 13, 2020 at 9:39 AM<br>
<b>To: </b>Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc: </b>"<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, Alicia Palmere &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;,
 Brent Platt &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject: </b>Re: Les Mills Virtual Support </span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Hi,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Yes please. I’m cc’ing our Virdio rep to reach out to you (I’m out of town and will be back in the club Thursday).</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Alicia </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>On Oct 11, 2020, at 5:21 PM, Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:</span></div>
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<strong><span style='font-size:9.0pt;font-family:"Helvetica",sans-serif;color:black'>This message originated outside of The Arena Club</span></strong><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Just wondering if you still need support with Virtual?  I'll keep this ticket open for a few more days, so please feel free to reach out if you need support.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Charlotte<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4016" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4016</a></span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>On Tue, 6 Oct at 10:53 AM
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>What’s been happening?  I’ve cc’d the support team to log a ticket so we can look into this straight away.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>I have your Virtual username as
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<span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#000001'>Charlotte Jansen</span><span style='font-size:1.0pt;font-family:"remialcxesans",serif;color:white'>​</span><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#000001'>
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<b><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>From:</span></b><span style='font-size:10.0pt;font-family:"Helvetica Neue"'> Alicia@comcast &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, 6 October 2020 6:37 am<br>
<b>To:</b> Devon Bosley-Smith &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Alicia Palmere &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Charlotte Jansen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: Les Mills Virtual Support </span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Hello. Thank you for reaching out today.  I am connecting you with
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<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Charlotte Jansen</span></a> who supports Les Mills Virtual.
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>&lt;Devon Bosley-Smith.vcf&gt;</span></div>
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Attachments :
1. <a href='http://lesmillsvirtualapp.freshdesk.com/helpdesk/attachments/36076052118'>Devon Bosley-Smith.vcf</a>
  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4016