Subject: New Reply Received - RE: Les Mills Virtual Support
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Tue, 13 Oct 2020 13:39:44 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  RE: Les Mills Virtual Support   Ticket comment <div dir="ltr">Hi,</div>
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<div dir="ltr">Yes please. I’m cc’ing our Virdio rep to reach out to you (I’m out of town and will be back in the club Thursday).</div>
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<div dir="ltr">Thanks,</div>
<div dir="ltr">Alicia </div>
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<div>On Oct 11, 2020, at 5:21 PM, Les Mills International &lt;[email-masked]&gt; wrote:<br><br>
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<strong><span style='font-size:9.0pt;line-height:106%;font-family:"Helvetica",sans-serif;color:black'>This message originated outside of The Arena Club</span></strong><span style='font-size:9.0pt;line-height:106%;font-family:"Helvetica",sans-serif;color:black'></span>
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<div>Hi Alicia,</div>
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<div dir="ltr">Just wondering if you still need support with Virtual?  I'll keep this ticket open for a few more days, so please feel free to reach out if you need support.</div>
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<div dir="ltr">Many thanks</div>
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<div dir="ltr">Charlotte<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4016" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4016</a>
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<blockquote class="freshdesk_quote">On Tue, 6 Oct at 10:53 AM <span class="separator">
, Alicia &lt;[email-masked]&gt; wrote:
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi Alicia,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">What’s been happening?  I’ve cc’d the support team to log a ticket so we can look into this straight away.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">I have your Virtual username as
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>, is that correct?</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Thanks</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Charlotte</span></div>
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<td align="left" style="vertical-align:top;font-family:Arial">Charlotte Jansen<span style="font-family:remialcxesans;font-size:1px;color:#FFFFFF;line-height:1px">​</span>
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<td align="left" style="vertical-align:top;font-family:Arial"> | </td>
<td align="left" style="vertical-align:top;font-family:Arial">Support Manager</td>
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<td align="left" style="vertical-align:top;font-family:Arial">Les Mills International</td>
<td align="left" style="vertical-align:top;font-family:Arial"> | </td>
<td align="left" style="vertical-align:top;font-family:Arial"><a href="mailto:[email-masked]" target="_blank" id="LPlnk689713" style="text-decoration:none;color:#7A7A7A" rel="noreferrer"><strong style="font-weight:400">[email-masked]</strong></a></td>
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<td align="left" style="vertical-align:top;font-family:Arial"><a href="http://www.lesmills.com" rel="noreferrer">www.lesmills.com</a></td>
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<td align="left" style="padding:6px;vertical-align:top"><a href="https://www.lesmills.com/united/" target="_blank" id="LPlnk689713" style="text-decoration:none" rel="noreferrer"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzU0NDI0OTYsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.-ISNkkmVYFUnoPfDdgh1ZnKPeW4itmJCILclSPAtQI0" alt="" style="font-size:0"></a></td>
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<td align="left" style="vertical-align:top"><a href="http://www.lesmills.com/" target="_blank" id="LPlnk689713" style="text-decoration:none" rel="noreferrer"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzU0NDI0OTcsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ._-fHAsvXFWJ6St6YCt-6DZ-DEGteaiDbePdyLft5jpI" alt="" style="font-size:0"></a></td>
<td align="left" style="vertical-align:top"><a href="https://www.facebook.com/lesmills" target="_blank" id="LPlnk689713" style="text-decoration:none" rel="noreferrer"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzU0NDI0OTgsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.fZcBMH2rD0CVDbtD3j9dpAl8OK5mN0o6xi5lXDcRTj8" alt="" style="font-size:0"></a></td>
<td align="left" style="vertical-align:top"><a href="https://twitter.com/lesmills" target="_blank" id="LPlnk689713" style="text-decoration:none" rel="noreferrer"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzU0NDI0OTksImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.q6U6AfS6YcR14zmLPhIwWAfgmC2gx0aBLjMVzfIz40Q" alt="" style="font-size:0"></a></td>
<td align="left" style="vertical-align:top"><a href="https://www.linkedin.com/company/les-mills-international" target="_blank" id="LPlnk689713" style="text-decoration:none" rel="noreferrer"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzU0NDI1MDAsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.vVK-zWpNyvI2OFVMYUg8QJglc9SpADi4_egqBcFweNc" alt="" style="font-size:0"></a></td>
<td align="left" style="vertical-align:top"><a href="https://www.youtube.com/user/lesmillsgroupfitness" target="_blank" id="LPlnk689713" style="text-decoration:none" rel="noreferrer"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzU0NDI1MDEsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.Kru6XE6DDPI5iL5_GGdb2ivxU6kAhWwpSqJ85BhcWSk" alt="" style="font-size:0"></a></td>
<td align="left" style="vertical-align:top"><a href="https://www.instagram.com/lesmills" target="_blank" id="LPlnk689713" style="text-decoration:none" rel="noreferrer"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzU0NDI1MDIsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.NhKBMlb7k6a52knZSzEf-6zODHIJW7SDz-ZY18hP46o" alt="" style="font-size:0"></a></td>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Alicia@comcast &lt;[email-masked]&gt;
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<b>Sent:</b> Tuesday, 6 October 2020 6:37 am<br>
<b>To:</b> Devon Bosley-Smith &lt;[email-masked]&gt;<br>
<b>Cc:</b> Alicia Palmere &lt;[email-masked]&gt;; Charlotte Jansen &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Les Mills Virtual Support </span>
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<div class="MsoNormal">Thank you Devon!</div>
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<div class="MsoNormal" style="margin-bottom:12.0pt">On Oct 5, 2020, at 1:19 PM, Devon Bosley-Smith &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:</div>
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<div class="MsoNormal">Alicia,</div>
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<div class="MsoNormal">Hello. Thank you for reaching out today.  I am connecting you with
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<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Charlotte Jansen</span></a> who supports Les Mills Virtual.
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<div class="MsoNormal">We also have this FAQ <a href="https://www.lesmills.com/clubs-and-facilities/faqs/#virtual" rel="noreferrer">
https://www.lesmills.com/clubs-and-facilities/faqs/#virtual</a> </div>
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<div class="MsoNormal">We will need to create a help ticket to get this process started.
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<div class="MsoNormal">Thank you! </div>
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<div class="MsoNormal"><span style='font-family:"Avenir Light";color:black'>Devon Bosley-Smith | Customer Experience Manager</span></div>
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<u><span style='font-family:"Avenir Light";color:#0563C1'><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span></u><span style='font-family:"Avenir Light";color:black'> | 443.624.1244</span>
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<span style='font-family:"Avenir Light";color:black'> </span><a href="https://sso.lesmills.com/login.aspx?spName=Club_Portal" rel="noreferrer"><span style='font-size:12.0pt;font-family:"Avenir LT Com 35 Light",sans-serif;color:blue'>Les
 Mills Club Portal Resources</span></a><span style='font-size:12.0pt;font-family:"Avenir LT Com 35 Light",sans-serif'>    
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<a href="http://www.lesmills.com/" rel="noreferrer"><span style='font-size:12.0pt;font-family:"Avenir LT Com 35 Light",sans-serif;color:blue'>lesmills.com</span></a><span style='font-size:12.0pt;font-family:"Avenir LT Com 35 Light",sans-serif'> | </span><a href="https://www.facebook.com/LesMillsUS" rel="noreferrer"><span style='font-size:12.0pt;font-family:"Avenir LT Com 35 Light",sans-serif;color:blue'>Facebook</span></a><span style='font-size:12.0pt;font-family:"Avenir LT Com 35 Light",sans-serif'> | </span><a href="http://www.twitter.com/LesMillsUS" rel="noreferrer"><span style='font-size:12.0pt;font-family:"Avenir LT Com 35 Light",sans-serif;color:blue'>Twitter</span></a><span style='font-size:12.0pt;font-family:"Avenir LT Com 35 Light",sans-serif'> | </span><a href="http://instagram.com/lesmillstribe" rel="noreferrer"><span style='font-size:12.0pt;font-family:"Avenir LT Com 35 Light",sans-serif;color:blue'>Instagram</span></a><span style='font-size:12.0pt;font-family:"Avenir LT Com 35 Light",sans-serif'> | </span><a href="https://www.youtube.com/user/lesmillsgroupfitness" rel="noreferrer"><span style='font-size:12.0pt;font-family:"Avenir LT Com 35 Light",sans-serif;color:blue'>YouTube</span></a><span style='font-size:12.0pt;font-family:"Avenir LT Com 35 Light",sans-serif'> | </span><a href="https://www.linkedin.com/company/les-mills-us-page" rel="noreferrer"><span style='font-size:12.0pt;font-family:"Avenir LT Com 35 Light",sans-serif;color:blue'>LinkedIn</span></a><span style='font-size:12.0pt;font-family:"Avenir LT Com 35 Light",sans-serif'>
 | </span><a href="https://www.careers.lesmills.com/" rel="noreferrer"><span style='font-size:12.0pt;font-family:"Avenir LT Com 35 Light",sans-serif;color:blue'>Careers</span></a>
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<div class="MsoNormal">&lt;Devon Bosley-Smith.vcf&gt;</div>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4016