Subject: Tech Support Candidate - Rishi Shukla
From: Rishi Shukla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 13 Oct 2020 08:57:30 -0400

| | Tech Support Test

Name | Rishi Shukla
E-mail | [email-masked]
Phone Number | (91) 8800581948
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Lucknow, U.P.
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic
Speakers & Audio
Remote support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Taxtron Tech. Pvt. Ltd. | Sr. Analyst | 2nd July, 2020 | 43,834
Previous Employer 1 | HCL Technologies | Analyst | 28/08/2019 | 23,069
Previous Employer 2 | ATA Tech solutions Pvt. Ltd. | Solutions Engineer | 02/01/2017 | 19,008

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will perform below steps depending on the error message/ Web-page response

>I will check if my Internet connection is working as expected?

>Try to access it over a different browser and observe the behavior.

>Close all the browsers
Clear temp, %temp% and prefetch
>Reset browser

>If error is related to TLS or certificate, then select appropriate option in IE tools > Advanced -Security

>We need to check the status over different machine/ network.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Go to Settings > Tap Bluetooth > Turn on Bluetooth > Locate your speaker (If it is not visible then check if Bluetooth icon button on your speaker is on) >Click on your speaker name (usually it has brand name in it)
What according to you makes you a good candidate for customer service or technical support job? | I have work experience of 5+ years in Technical support field and good analytical skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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