Subject: New Reply Received - Injoy Reichenbach
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Mon, 12 Oct 2020 08:04:17 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Injoy Reichenbach  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi Guys, </span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">thanks for answer – the customer had another 3 break ups of Classes – he send this picture.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">What else do you need?</span></div>
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<div class="MsoNormal"><b><span lang="EN-US">Maurice Liedtke | Customer Servive Team</span></b></div>
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<div class="MsoNormal">Les Mills Germany GmbH | Zirkusweg 1 | 20359 Hamburg</div>
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<div class="MsoNormal">Tel. +49 (0) 40 524 7212 – 56  |   Fax +49 (0) 40 524 7212 - 99 |
<a href="http://www.lesmills.de/" rel="noreferrer"><span lang="EN-US">www.lesmills.de</span></a> <span lang="EN-US">
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<div>Von: Les Mills International &lt;[email-masked]&gt;
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<b>Gesendet:</b> Mittwoch, 7. Oktober 2020 20:13<br>
<b>An:</b> Maurice Liedtke &lt;[email-masked]&gt;<br>
<b>Cc:</b> Kathleen Vogel &lt;[email-masked]&gt;<br>
<b>Betreff:</b> Re: Injoy Reichenbach</div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Maurice,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thank you for your patience.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>We can see that SH'BAM 39 (30 Mins) at 8:20am failed due to a problem connecting to the external screen. I'd suggest trying an alternative Apple adapter, switching out the
 HDMI cables or checking with your AV provider to make sure all the equipment is setup correctly, including the EDID. If you're able to provide a schematic of your AV setup that might help us establish where the problem might be. Feel free to include your AV
 provider in this thread so we can get that conversation going. </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><a href="https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000084204-what-are-my-must-have-devices-and-equipment-" rel="noreferrer">Here is a link to the equipment
 required for a smooth Virtual experience.</a></span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Kind regards,<br>
Olesia<br>
Customer Services<br>
Les Mills Virtual App<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4021" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4021</a></span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Thu, 8 Oct at 2:28 AM
<span class="separator">, Kathleen Vogel &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal" style="text-autospace:none"><span style='font-size:8.0pt;font-family:"Segoe UI",sans-serif;color:black'>Sehr geehrte Damen und Herren,</span></div>
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<span style='font-size:8.0pt;font-family:"Segoe UI",sans-serif;color:black'>herzlichen Dank für Ihre Nachricht.</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:8.0pt;font-family:"Segoe UI",sans-serif;color:black'>Ich bin aktuell im Urlaub und ab dem 12.10.20 wieder für Sie erreichbar. Ihre E-Mail wird nicht weitergeleitet.
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<span style='font-size:8.0pt;font-family:"Segoe UI",sans-serif;color:black'>Bitte wenden Sie sich in dringenden Fällen an meine Kollegen unter 040-524 72 12 0 oder an
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>.</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:8.0pt;font-family:"Segoe UI",sans-serif;color:black'>Danke für Ihr Verständnis und bleiben Sie gesund.</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:8.0pt;font-family:"Segoe UI",sans-serif;color:black'>Sportliche Grüße</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:8.0pt;font-family:"Segoe UI",sans-serif;color:black'>Kathleen Vogel</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
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<span style='font-size:8.0pt;font-family:"Segoe UI",sans-serif;color:black'> ____________________________</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
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<span style='font-size:8.0pt;font-family:"Segoe UI",sans-serif;color:black'>Kia Ora, </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
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<span style='font-size:8.0pt;font-family:"Segoe UI",sans-serif;color:black'>thank you for your message.</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
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<span style='font-size:8.0pt;font-family:"Segoe UI",sans-serif;color:black'>Please note that I am currently out of office. I will be back on the 12th October 2020. Your E-Mail will not be forwarded. In current
 cases please contact my collegues under 040-524 72 12 0 or <a href="mailto:[email-masked]" rel="noreferrer">
[email-masked]</a>.</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
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<span style='font-size:8.0pt;font-family:"Segoe UI",sans-serif;color:black'>Thank you for your understanding. </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
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<span style='font-size:8.0pt;font-family:"Segoe UI",sans-serif;color:black'>Kind regards,
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<span style='font-size:8.0pt;font-family:"Segoe UI",sans-serif;color:black'>Kathleen Vogel</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
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<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>4021:859387</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
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Attachments :
1. <a href='http://lesmillsvirtualapp.freshdesk.com/helpdesk/attachments/36075897517'>injoy reichenbach kabel.jpeg</a>
  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4021