Subject: New Reply Received - iPad was wiped post ioS 14 update- need everything re-set
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Thu, 08 Oct 2020 18:29:30 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  iPad was wiped post ioS 14 update- need everything re-set  Ticket comment <img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzU3Mzk5OTIsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.mohCjExEMG_R_QlOBcbf1kHsya0quOQwvk1biEtZn_4"><br><br><div dir="ltr">Sent from my iPhone</div>
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<div>On Oct 8, 2020, at 1:13 PM, Les Mills International &lt;[email-masked]&gt; wrote:<br><br>
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<div>Hi Stephaniem,</div>
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<div dir="ltr">Thank you for reaching out to us today. We are sorry to hear that you have issue with Virtual App</div>
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<div dir="ltr">Please share with us a screenshot of what you see on your iPad when you try to log in. You can see the error message, please send a screenshot of this error as well.</div>
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<div dir="ltr">Kind regards,<br>Olesia<br>Customer Services<br>Les Mills Virtual App<br><br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4026" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4026</a>
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                            On
                            Fri, 9 Oct at  6:03 AM
                            <span class="separator">,  Stephaniem &lt;[email-masked]&gt;  wrote:
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<div>iPad was wiped post ioS 14 update- need everything re-set</div>
<div>Cannot get into Les Mills Virtual app</div>
<div>May have logged in using the incorrect username and password, as there are two locations</div>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4026