Subject: Ticket re-opened - [#4026] iPad was wiped post ioS 14 update- need everything re-set
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Thu, 08 Oct 2020 18:29:30 +0000

Hi Pritish Nandi,  Ticket “#4026 – iPad was wiped post ioS 14 update- need everything re-set” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4026 to view the ticket.  Ticket comment     Sent from my iPhone 

 
  
 On Oct 8, 2020, at 1:13 PM, Les Mills International <[email-masked]> wrote:  

 
	 
 Hi Stephaniem, 
 ​ 
 
 Thank you for reaching out to us today. We are sorry to hear that you have issue with Virtual App 
   
 Please share with us a screenshot of what you see on your iPad when you try to log in. You can see the error message, please send a screenshot of this error as well. 
 ​ 
 
 Kind regards, Olesia Customer Services Les Mills Virtual App  Ticket: https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4026

                           
                            On
                            Fri, 9 Oct at  6:03 AM
                            ,  Stephaniem <[email-masked]>  wrote:
                             
 iPad was wiped post ioS 14 update- need everything re-set 
 Cannot get into Les Mills Virtual app 
 May have logged in using the incorrect username and password, as there are two locations