Subject: Re: OUTSTANDING RMAS
From: Ashish Dabral <[email-masked]>
To: hnyr <[email-masked]>
Date: Wed, 7 Oct 2020 06:26:00 -0700 (MST)

Hello Heta, 

Thank you for your email. 

I have created followed tickets and checking a suitable collection date with customers 

Regards, 
Ashish Dabral 

From: "hnyr" <[email-masked]> 
To: "Ashish Dabral" <[email-masked]> 
Sent: Wednesday, October 7, 2020 5:50:57 PM 
Subject: RE: OUTSTANDING RMAS 

Hi Ashish, 

Could you please take action on these cases. 

    * Always add CS UK as email recipient in the UPS service. 
    * Send the tracking numbers for the collections, where they haven’t been added to cc. 
    * Either re-open cases for collections or ask CS to cancel the return order, if customer is unresponsive after several attempts. 

From: Heta Nyrhinen (HNYR) 
Sent: 6. oktober 2020 10:13 
To: Ashish Dabral <[email-masked]> 
Subject: FW: OUTSTANDING RMAS 

Hello Ashish, 

Please see the comments below and take action. Thank you! 

From: EPOS Customer Service United Kingdom < [ mailto:[email-masked] | [email-masked] ] > 
Sent: 5. oktober 2020 16:35 
To: Heta Nyrhinen (HNYR) < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: OUTSTANDING RMAS 

Hi Heta 

Please see below responses in red. There seems to be labels being created without customer service email included. If there is any collection problems I can’t contact UPS without tracking numbers. 

There seems to be quite a few tickets closed without the goods being returned or emails to advise us to cancel the return. 

	

Best Regards, 

Lorraine Quirie 
Customer Service 

Tel: 01698 208252 

	

EPOS UK Cadzow Industrial Estate, Hamilton, ML3 7QE 

	

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From: Heta Nyrhinen (HNYR) < [ mailto:[email-masked] | [email-masked] ] > 
Sent: 05 October 2020 13:56 
To: EPOS Customer Service United Kingdom < [ mailto:[email-masked] | [email-masked] ] > 
Subject: FW: OUTSTANDING RMAS 

Hello Lorraine, 

The statuses of the outstanding RMAs are below. We are waiting for the customer to receive the replacement first and arrange the collection afterwards. 

From: Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] > 
Sent: 5. oktober 2020 14:41 
To: Heta Nyrhinen (HNYR) < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: OUTSTANDING RMAS 

		

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe. 

Hello Heta, 

Here are the details for requested tickets 

87069 - Ticket closed – see attached email, no new label created 

54287 - Test Email (I guess the ticket # is incorrect) - should read 84287 

91877 - Customer unresponsive 

90614- Ticket closed 

93708 - Customer did not confirm the collection date. He replied today (Sorry I am still waiting for one user to get theirs back to the office. The current circumstances has made this difficult) 

96783 - Customer unresponsive 

97812 - Ticket closed – not notified of a label being created, goods not been returned 

99197 - Faulty returned under #78522 (RUK498) 

98335 - Ticket closed – not notified of a label being created, goods not been returned 

99549 - The receiver was not available at the time of the final delivery attempt. Asked again but Customer unresponsive 

96934 - Order status open yet. Will create once customer received the replacement 

99053 - Ticket closed. However, the faulty product is BTD 800 USB (Please confirm, if faulty is required. Will create a new ticket) – RMA request stated SNOW, why has ticket been closed if goods haven’t been returned 

99831 - Order status open yet. Will create once customer received the replacement 

97813 - Ticket closed – not notified of a label being created, goods not been returned 

100877 - Received tracking # today. Will arrange a collection 

100516 - Estimated shipping date 05/10. Will create once customer received the replacement 

102271- Created return on 2/10. UPS did not visit yet. – not notified of a label being created 

99914 - Order status open yet. Will create once customer received the replacement 

101298- UPS collection date 7/10 – not notified of a label being created 

100474 - Customer received the replacement but not happy with it. Asked for refund, we replied about our policy, waiting for his reply. 

103086 - Order status open yet. Will create once customer received the replacement 

103570 - Asked customer for suitable collection date. He did not reply yet 

104112 - Order status open yet. Will create once customer received the replacement 

101935 - Order status open yet. Will create once customer received the replacement 

103828 - Order status open yet. Will create once customer received the replacement 

103663 - Order status open yet. Will create once customer received the replacement 

102540 - Customer received the replacement on 2dn. Will check with him for collection date 

104110 - Created 3 collection today – not notified of a label being created 

99801 - Replacement Delivered today. Will check for collection date 

100148- Out for Delivery Today. Will check for collection date 

105033 - Replacement Delivered today. Will check for collection date 

101923- Delivery date 7/10. Will check for collection 

102284- Delivery date 6/10. Will check for collection 

103108 - Order status open yet. Will create once customer received the replacement 

104826 - Order status open yet. Will create once customer received the replacement 

103601 -Order status open yet. Will create once customer received the replacement 

104992 - Order status open yet. Will create once customer received the replacement 

101917- Received order numbers today itself. Will create once customer received the replacement 

96373 - Received order numbers today itself. Will create once customer received the replacement 

Regards, 
Ashish Dabral 

From: "hnyr" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Ashish Dabral" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, October 5, 2020 5:00:45 PM 
Subject: FW: OUTSTANDING RMAS 

Hello Ashish, 

Could you please check for the status of the RMAs, as customer service is waiting for the faulty products to be returned. 

Please briefly list the reasons below, why the products haven’t been returned yet. 

From: EPOS Customer Service United Kingdom < [ mailto:[email-masked] | [email-masked] ] > 
Sent: 5. oktober 2020 13:28 
To: Heta Nyrhinen (HNYR) < [ mailto:[email-masked] | [email-masked] ] > 
Subject: OUTSTANDING RMAS 

Hi Heta 

Please see below list of outstanding RMAS. 

87069 

54287 

91877 

90614 

93708 

96783 

97812 

99197 

98335 

99549 

96934 

99053 

99831 

97813 

100877 

100516 

102271 

99914 

101298 

100474 

103086 

103570 

104112 

101935 

103828 

103663 

102540 

104110 

99801 

100148 

105033 

101923 

102284 

103108 

104826 

103601 

104992 

101917 

96373 

	

Best Regards, 

Lorraine Quirie 
Customer Service 

Tel: 01698 208252 

	

EPOS UK Cadzow Industrial Estate, Hamilton, ML3 7QE 

	

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