Subject: Ticket re-opened - [#4018] Classes ending early
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Wed, 07 Oct 2020 02:51:51 +0000

Hi Pritish Nandi,  Ticket “#4018 – Classes ending early” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4018 to view the ticket.  Ticket comment   
Hi Pritish. 

 
 
Thanks for looking into this. 

 
 
Cris, do you remember what you saw on the screen and the iPad when it stopped? 

 
 
Thanks, 

 

 

 

 

 

 

 

 
Miriam 

 
Miriam Jaclyn Cohen | Business Partnership Manager NSW

 
Les Mills Asia Pacific |  

 
PO Box 3998 Manuka ACT 2603 AUSTRALIA 
tel +61 481 213 176 | fax +612 6282 0563 | [email-masked] | www.lesmills.com.au | Linkedin

 

 

 

 

WORLD
 UNITED | A fully customisable global event | Re-engage & attract members | Turbocharge your relaunch | www.lesmills.com.au/united 

 

 

 
 
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 From: Les Mills International <[email-masked]> 
Sent: Tuesday, 6 October 2020 5:05 PM 
To: Miriam Cohen <[email-masked]> 
Cc: [email-masked] <[email-masked]> 
Subject: Re: Classes ending early

 

 Hi Miriam, 
 ​ 
 
 Thank you for reaching out to us and raising a support ticket.  
 ​ 
 
 We do see that the club has played CXWORX 38 which was scheduled for 5.15 AM (06/10/2020) and it did stop abruptly at 5.41 AM (playing after 26 mins). 
 ​ 
 
 Could you please advise us on what did you see on the iPad as well as the display when the class stopped abruptly? 

 
 This will help us further to investigate this issue and get back to you with a reason and solution.  

 
 Looking forward to your response.  

 
 Best Regards, 
 Pritish 
 Customer Services 
 Les Mills Virtual App 
 ​ 
 
Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4018

 

 
 
 On Tue, 6 Oct at 5:26 PM 
, Miriam Cohen <[email-masked]> wrote:
 
Hi help desk team! 

 
 
I would like to introduce you to Cris from Fitness Focus in Dubbo, NSW. Customer ID: 222507.

 

 
They have noticed that a number of releases that are scheduled for 30 minutes seem to end early without completing the 30-minute format.

 

 
Apparently, that happened to CXWORX this morning at 5am.

 

 
Do you know what might be causing this?

 

 
Thanks,

 

 

 

 

 

 

 

 

Miriam 

 
Miriam Jaclyn Cohen | Business Partnership Manager NSW  

Les Mills Asia Pacific |  

 
PO Box 3998 Manuka ACT 2603 AUSTRALIA 
tel +61 481 213 176 | fax +612 6282 0563 | [email-masked] | 
www.lesmills.com.au | Linkedin  

 

 

 

 
WORLD
 UNITED | A fully customisable global event | Re-engage & attract members | Turbocharge your relaunch | www.lesmills.com.au/united 

 

 

 
 
The
 contents of this email and its attachments are confidential and privileged. Any unauthorised use of the contents or trademarks is expressly prohibited. If you receive this email in error, please contact us, then delete the email and any attachments.