Subject: Re: Escalations 05/10/2020
From: Daniele Castiglioni <[email-masked]>
To: "Karen Teles Benitez (KRTB)" <[email-masked]>
Cc: "Heta Nyrhinen, HNYR" <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Tue, 6 Oct 2020 05:34:39 -0700 (MST)

Hi Karen, 

thank you for your email. 

I now will update the tickets. 

Thank you. 

Best regards, 

Daniele Castiglioni 

From: "Karen Teles Benitez (KRTB)" <[email-masked]> 
To: "Daniele Castiglioni" <[email-masked]> 
Cc: "Heta Nyrhinen, HNYR" <[email-masked]>, "Ashish Dabral" <[email-masked]> 
Sent: Tuesday, 6 October, 2020 17:14:12 
Subject: Escalations 05/10/2020 

Hello Daniele, 

Below you find the escalations of the day. 

Information Requested 	

Zendesk ticket number 	

Replacement order number (if available) 	

Country 	

Missing information 

21/10 04/11 	

102998 	

SDE000026670 	

Germany 	

Customer received only 1 replacement instead of 3. Are there tracking# for the other replacements? 

13-10-20 	

101020 	

SUS000019627 	

USA 	

Customer received only headset as replacement but not the art.504518 Adapter. 

10-11-20 	

90504 	

SUS000014980 	

USA 	

Est. shipping date for 508353 SC 130 USB-C 4 pcs 0.00 0.00 Single-sided HS, USB-C 

Under review 	

104526 	

SUS000020064 	

USA 	

Est. Shipping date 

28-10-20 	

103250 	

SDE000026624 	

germany 	

Est. Shipping date 

21/10 04/11 	

102998 	

SDE000026670 	

germany 	

customer received 1 replacement. Do we have tracking # for the other replacement products? 

1Z609FR66867421116 	

101519 	

SDE000026948 	

germany 	

Customer did not receive replacement yet 

26-08-20 	

98718 	

SDE000021358 	

Germany 	

Customer did not receive replacement yet 

1Z8760F30358081890 	

99303 	

SUS000019720 	

USA 	

Est Ship date? 

19-10-20 	

102930 	

SUS000020060 	

USA 	

Est Ship date? 

1Z8760F30358081863 	

102156 	

SUS000019688 	

USA 	

Est Ship date? 

1Z609FR66867416917 	

101861 	

SDE000026760 	

Germany 	

Est Ship date? 

13-10-20 	

101642 	

SCA000002018 	

Canada 	

Est Ship date? 

12-10-20 	

100180 	

SUS000019032 	

USA 	

Est Ship date? 

13-10-20 	

100104 	

SCA000001893 	

Canada 	

Tracking number ? 

05-10-20 	

100123 	

SDE000026980 	

Germany 	

Est Ship date? 

13-10-20 	

99914 	

SUK000003805 	

UK 	

Est Ship date? 

13-10-20 	

100134 	

SDE000026956 	

Germany 	

Est Ship date? 

27-10-20 	

100274 	

SDE000023477 	

Germany 	

Tracking number ? 

	

Best regards, 

Karen Teles Benitez 
Student Assistant 
+45 7242 1736 

	

Sennheiser Communications A/S · Industriparken 27 · DK-2750 Ballerup · Denmark 

	

[ https://www.eposaudio.com/ | eposaudio.com ] · Follow us here 	

[ https://www.youtube.com/channel/UCKZSbHA_gj3OKwPnKa4cNaA ] [ https://twitter.com/Epos_audio ] [ https://www.linkedin.com/company/eposaudio/ ] 

​ 

From: Heta Nyrhinen (HNYR) <[email-masked]> 
Sent: 5. oktober 2020 16:56 
To: Karen Teles Benitez (KRTB) <[email-masked]> 
Subject: FW: Ticket Escalastion 05/10/2020 

From: Daniele Castiglioni < [ mailto:[email-masked] | [email-masked] ] > 
Sent: 5. oktober 2020 16:54 
To: Heta Nyrhinen (HNYR) < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Ticket Escalastion 05/10/2020 

		

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Hi Heta, 

Here enclosed I am sending the Escalastion for today, 05/10/2020. 

Thanks for your help. 

Best regards, 

Daniele Castiglioni