Subject: New Reply Received - Classes ending early
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Tue, 06 Oct 2020 06:48:30 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Classes ending early  Ticket comment <div class="WordSection1">
<div class="MsoNormal">Hi Pritish</div>
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<div class="MsoNormal">I didn’t look at the Ipad to see what it says but at the end of the (normally second last ) track, it went straight to diana saying That was CXWorx 38, hope you enjoyed your workout.</div>
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<div class="MsoNormal">I hope this helps</div>
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<div class="MsoNormal">Cris</div>
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<div>From: Les Mills International <br><b>Sent:</b> Tuesday, October 6, 2020 5:06 PM<br><b>To:</b> [email-masked]<br><b>Cc:</b> [email-masked]<br><b>Subject:</b> Re: Classes ending early</div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Miriam,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thank you for reaching out to us and raising a support ticket. </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>We do see that the club has played CXWORX 38 which was scheduled for 5.15 AM (06/10/2020) and it did stop abruptly at 5.41 AM (playing after 26 mins).</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Could you please advise us on what did you see on the iPad as well as the display when the class stopped abruptly?</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>This will help us further to investigate this issue and get back to you with a reason and solution. </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Looking forward to your response. </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Best Regards,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Pritish</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Customer Services</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Les Mills Virtual App</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>​<br><br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4018" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4018</a></span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Tue, 6 Oct at 5:26 PM <span class="separator">, Miriam Cohen &lt;[email-masked]&gt; wrote: </span></span><span class="separator"></span>
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<div class="MsoNormal"><span style="font-size:12.0pt;color:black">Hi help desk team!</span></div>
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<div class="MsoNormal"><span style="font-size:12.0pt;color:black">I would like to introduce you to Cris from Fitness Focus in Dubbo, NSW. Customer ID: 222507. </span></div>
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<div class="MsoNormal"><span style="font-size:12.0pt;color:black">They have noticed that a number of releases that are scheduled for 30 minutes seem to end early without completing the 30-minute format. </span></div>
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<div class="MsoNormal"><span style="font-size:12.0pt;color:black">Apparently, that happened to CXWORX this morning at 5am. </span></div>
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<div class="MsoNormal"><span style="font-size:12.0pt;color:black">Do you know what might be causing this? </span></div>
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<div class="MsoNormal"><span style="font-size:12.0pt;color:black">Thanks, </span></div>
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<span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Miriam</span><span style="font-size:12.0pt;color:black"></span>
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<span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'><br>Miriam Jaclyn Cohen | Business Partnership Manager NSW</span><span style="font-size:12.0pt;color:black"> </span>
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<span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Les Mills Asia Pacific | </span><span style="font-size:12.0pt;color:black"></span>
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<span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>PO Box 3998 Manuka ACT 2603 AUSTRALIA<br>tel +61 481 213 176 | fax +612 6282 0563 | [email-masked] | <a href="http://www.lesmills.com.au" rel="noreferrer">www.lesmills.com.au</a> | Linkedin</span><span style="font-size:12.0pt;color:black"> </span>
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<div class="MsoNormal" style="background:white"><b><span style="color:black;background:white">WORLD UNITED | A fully customisable global event | Re-engage &amp; attract members | Turbocharge your relaunch | </span><u><span style="color:#6888C9;background:white"><a href="http://www.lesmills.com.au/united" target="_blank" title="http://www.lesmills.com.au/united" rel="noreferrer">www.lesmills.com.au/united</a></span></u><span style="color:black;background:white"></span></b></div>
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<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>4018:859387</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4018