Subject: Ticket re-opened - [#4018] Classes ending early
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Tue, 06 Oct 2020 06:48:30 +0000

Hi Pritish Nandi,  Ticket “#4018 – Classes ending early” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4018 to view the ticket.  Ticket comment   
 Hi Pritish 

 I didn’t look at the Ipad to see what it says but at the end of the (normally second last ) track, it went straight to diana saying That was CXWorx 38, hope you enjoyed your workout. 

 I hope this helps 

 Cris 

 

  

  

 

    

 From: Les Mills International  Sent: Tuesday, October 6, 2020 5:06 PM To: [email-masked] Cc: [email-masked] Subject: Re: Classes ending early 

 

 

 Hi Miriam, 

 
 
 ​ 

 
 
 Thank you for reaching out to us and raising a support ticket.  

 
 
 ​ 

 
 
 We do see that the club has played CXWORX 38 which was scheduled for 5.15 AM (06/10/2020) and it did stop abruptly at 5.41 AM (playing after 26 mins). 

 
 
 ​ 

 
 
 Could you please advise us on what did you see on the iPad as well as the display when the class stopped abruptly? 

 

   

 
 This will help us further to investigate this issue and get back to you with a reason and solution.  

 

   

 
 Looking forward to your response.  

 

   

 
 Best Regards, 

 
 
 Pritish 

 
 
 Customer Services 

 
 
 Les Mills Virtual App 

 
 
 ​  Ticket: https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4018 

 

   

  
 
On Tue, 6 Oct at 5:26 PM , Miriam Cohen <[email-masked]> wrote: 

 
 
 Hi help desk team! 

 

   

 
 I would like to introduce you to Cris from Fitness Focus in Dubbo, NSW. Customer ID: 222507.  

 

   

 
 They have noticed that a number of releases that are scheduled for 30 minutes seem to end early without completing the 30-minute format.  

 

   

 
 Apparently, that happened to CXWORX this morning at 5am.  

 

   

 
 Do you know what might be causing this?  

 

   

 
 Thanks,  

 

   

    

Miriam

 

 
 Miriam Jaclyn Cohen | Business Partnership Manager NSW 

 

 
Les Mills Asia Pacific | 

 

 
PO Box 3998 Manuka ACT 2603 AUSTRALIA tel +61 481 213 176 | fax +612 6282 0563 | [email-masked] | www.lesmills.com.au | Linkedin 

 

  

 
    
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