Subject: Re: OUTSTANDING RMAS
From: Ashish Dabral <[email-masked]>
To: hnyr <[email-masked]>
Date: Mon, 5 Oct 2020 05:41:29 -0700 (MST)

Hello Heta, 

Here are the details for requested tickets 

87069 - Ticket closed 
54287 - Test Email (I guess the ticket # is incorrect) 
91877 - Customer unresponsive 
90614- Ticket closed 
93708 - Customer did not confirm the collection date. He replied today (Sorry I am still waiting for one user to get theirs back to the office. The current circumstances has made this difficult) 
96783 - Customer unresponsive 
97812 - Ticket closed 
99197 - Faulty returned under #78522 (RUK498) 
98335 - Ticket closed 
99549 - The receiver was not available at the time of the final delivery attempt. Asked again but Customer unresponsive 
96934 - Order status open yet. Will create once customer received the replacement 
99053 - Ticket closed. However, the faulty product is BTD 800 USB (Please confirm, if faulty is required. Will create a new ticket) 
99831 - Order status open yet. Will create once customer received the replacement 
97813 - Ticket closed 
100877 - Received tracking # today. Will arrange a collection 
100516 - Estimated shipping date 05/10. Will create once customer received the replacement 
102271- Created return on 2/10. UPS did not visit yet. 
99914 - Order status open yet. Will create once customer received the replacement 
101298- UPS collection date 7/10 
100474 - Customer received the replacement but not happy with it. Asked for refund, we replied about our policy, waiting for his reply. 
103086 - Order status open yet. Will create once customer received the replacement 
103570 - Asked customer for suitable collection date. He did not reply yet 
104112 - Order status open yet. Will create once customer received the replacement 
101935 - Order status open yet. Will create once customer received the replacement 
103828 - Order status open yet. Will create once customer received the replacement 
103663 - Order status open yet. Will create once customer received the replacement 
102540 - Customer received the replacement on 2dn. Will check with him for collection date 
104110 - Created 3 collection today 
99801 - Replacement Delivered today. Will check for collection date 
100148- Out for Delivery Today. Will check for collection date 
105033 - Replacement Delivered today. Will check for collection date 
101923- Delivery date 7/10. Will check for collection 
102284- Delivery date 6/10. Will check for collection 
103108 - Order status open yet. Will create once customer received the replacement 
104826 - Order status open yet. Will create once customer received the replacement 
103601 -Order status open yet. Will create once customer received the replacement 
104992 - Order status open yet. Will create once customer received the replacement 
101917- Received order numbers today itself. Will create once customer received the replacement 
96373 - Received order numbers today itself. Will create once customer received the replacement 

Regards, 
Ashish Dabral 

From: "hnyr" <[email-masked]> 
To: "Ashish Dabral" <[email-masked]> 
Sent: Monday, October 5, 2020 5:00:45 PM 
Subject: FW: OUTSTANDING RMAS 

Hello Ashish, 

Could you please check for the status of the RMAs, as customer service is waiting for the faulty products to be returned. 

Please briefly list the reasons below, why the products haven’t been returned yet. 

From: EPOS Customer Service United Kingdom <[email-masked]> 
Sent: 5. oktober 2020 13:28 
To: Heta Nyrhinen (HNYR) <[email-masked]> 
Subject: OUTSTANDING RMAS 

Hi Heta 

Please see below list of outstanding RMAS. 

87069 

54287 

91877 

90614 

93708 

96783 

97812 

99197 

98335 

99549 

96934 

99053 

99831 

97813 

100877 

100516 

102271 

99914 

101298 

100474 

103086 

103570 

104112 

101935 

103828 

103663 

102540 

104110 

99801 

100148 

105033 

101923 

102284 

103108 

104826 

103601 

104992 

101917 

96373 

	

Best Regards, 

Lorraine Quirie 
Customer Service 

Tel: 01698 208252 

	

EPOS UK Cadzow Industrial Estate, Hamilton, ML3 7QE 

	

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