Subject: New Reply Received - Virtual App Support - Les Mills
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Mon, 05 Oct 2020 11:53:42 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Virtual App Support - Les Mills  Ticket comment <div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)">
yes, i was able to login to the app.</div>
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<div style="margin-top:0px; margin-bottom:0px; font-size:12pt"><b><span style="font-size: 10pt; color: rgb(0, 0, 0)">Jason Sherrard</span></b></div>
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<span style="font-size:10pt"><span style="font-size: 9pt; color: rgb(0, 0, 0)">Assistant Director</span><span style="font-size: 9pt; color: rgb(0, 0, 0)">,
</span></span><a href="http://recreation.rutgers.edu" rel="noreferrer"><span style="font-size: 9pt; color: rgb(0, 111, 201)">Recreation</span></a>
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<span style="font-size: 9pt; color: rgb(0, 0, 0)">Rutgers University-New Brunswick |
</span><a href="http://studentaffairs.rutgers.edu" rel="noreferrer"><span style="font-size: 9pt; color: rgb(0, 111, 201)">Division of Student Affairs</span></a>
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<div style="margin-top:0px; margin-bottom:0px; font-size:12pt"><span style="font-size: 9pt; color: rgb(0, 0, 0)">College Avenue Gymnasium, Room 105</span></div>
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<span style="font-size: 9pt; color: rgb(0, 0, 0)">130 College Avenue, New Brunswick, NJ 08901</span><br>
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<span style="font-size: 9pt; color: rgb(0, 0, 0)">(P) 848.445.3294  
</span><span style="font-size: 9pt; color: rgb(0, 0, 0)">(C)</span><span style="font-size: 9pt; color: rgb(0, 0, 0)"> 732.570.2376  
</span><span style="font-size: 9pt; color: rgb(0, 0, 0)">(F) 732.932.9445</span>
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<div style="margin-top:0px; margin-bottom:0px; font-size:12pt"><span style="font-size: 9pt; color: rgb(0, 0, 0)"><a href="mailto:[email-masked]" title="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span></div>
<div style="margin-top:0px; margin-bottom:0px; font-size:12pt"><span style="font-size: 9pt; color: rgb(0, 0, 0)"><a href="http://recreation.rutgers.edu" title="http://recreation.rutgers.edu" rel="noreferrer">rec.rutgers.edu</a></span></div>
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<div style="margin-top:0px; margin-bottom:0px"><font><i><span style="font-size: 9pt; color: rgb(0, 0, 0)">Follow Recreation on Social Media</span></i></font></div>
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</span><a href="https://www.youtube.com/RutgersRecreation" rel="noreferrer"><span style="font-size: 9pt; color: rgb(0, 111, 201)">YouTube</span></a><a href="https://www.youtube.com/user/RutgersRecreation" rel="noreferrer"></a><span style="font-size: 9pt; color: rgb(0, 0, 0)"> |
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Les Mills International &lt;[email-masked]&gt;<br>
<b>Sent:</b> Sunday, October 4, 2020 5:46 PM<br>
<b>To:</b> Jason Sherrard &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Virtual App Support - Les Mills
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<div>Hi Jason,</div>
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<div dir="ltr">Just following up to see if you managed to login to the Virtual App with your username and password and download the content?</div>
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<div dir="ltr">I'll leave this ticket open for a few more days, if you need further support feel free to reach out.</div>
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<div dir="ltr">Kind regards</div>
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<div dir="ltr">Charlotte<br>
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Ticket: <a href="https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Flesmillsvirtualapp.freshdesk.com%2Fhelpdesk%2Ftickets%2F3993&amp;data=02%7C01%7Csherrard%40rutgers.edu%7C041becf8e1c24dcf2abd08d868aee4fb%7Cb92d2b234d35447093ff69aca6632ffe%7C1%7C1%7C637374447682197223&amp;sdata=Q7PGfdvAhkS6b%2F8%2FjFnG%2FQ4Ql%2FZBUvideCa8KxYrXGI%3D&amp;reserved=0" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3993</a>
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<blockquote class="x_freshdesk_quote">On Wed, 30 Sep at 9:48 AM <span class="x_separator">
, Les Mills International &lt;[email-masked]&gt; wrote:
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<div>Hi Jason,</div>
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<div dir="ltr">Thanks for reaching out to Virtual support.  To download Virtual content you can login to the App with your Virtual username ([email-masked]) and the same password that you use for the Virtual Scheduler, so there is no need to enter
 an access code.  If you're still having problems could you send me a screen shot please?</div>
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<div dir="ltr">​Many thanks<br>
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<div dir="ltr">Charlotte<br>
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Ticket: <a href="https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Flesmillsvirtualapp.freshdesk.com%2Fhelpdesk%2Ftickets%2F3993&amp;data=02%7C01%7Csherrard%40rutgers.edu%7C041becf8e1c24dcf2abd08d868aee4fb%7Cb92d2b234d35447093ff69aca6632ffe%7C1%7C1%7C637374447682207213&amp;sdata=Hz3CqsA5ugiQhskwJk3aOlxXWaglTYuJrMSy39fbcsc%3D&amp;reserved=0" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3993</a> </div>
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<blockquote class="x_freshdesk_quote">On Wed, 30 Sep at 8:23 AM <span class="x_separator">
, Jason &lt;[email-masked]&gt; wrote:
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<h2>Submitted data</h2>
<div>The following data was submitted. </div>
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<th>Field name</th>
<th>Submitted data</th>
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<th>Email address</th>
<td>[email-masked]</td>
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<th>your name</th>
<td>Jason Sherrard</td>
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<th>Text box</th>
<td>Access Code</td>
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<th>Question</th>
<td>I need content download support</td>
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<th>Customer</th>
<td>Yes</td>
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<th>Username</th>
<td>[email-masked]</td>
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<th>Comments</th>
<td>Looking for a new download access code for iPad setup.</td>
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<th>utm_code</th>
<td></td>
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<th>utm_campaign</th>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3993