Subject: Ticket re-opened - [#3993] Virtual App Support - Les Mills
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Mon, 05 Oct 2020 11:53:42 +0000

Hi Pritish Nandi,  Ticket “#3993 – Virtual App Support - Les Mills” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3993 to view the ticket.  Ticket comment   
yes, i was able to login to the app. 

 

 

 

 ======== 

 Jason Sherrard 

Assistant Director,
Recreation

 
Rutgers University-New Brunswick |
Division of Student Affairs

 College Avenue Gymnasium, Room 105 

130 College Avenue, New Brunswick, NJ 08901 

  

 
(P) 848.445.3294  
(C) 732.570.2376  
(F) 732.932.9445

 [email-masked] 
 rec.rutgers.edu 

 

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 From: Les Mills International <[email-masked]> 
Sent: Sunday, October 4, 2020 5:46 PM 
To: Jason Sherrard <[email-masked]> 
Subject: Re: Virtual App Support - Les Mills

 

 Hi Jason, 
 ​ 
 
 Just following up to see if you managed to login to the Virtual App with your username and password and download the content? 
 ​ 
 
 I'll leave this ticket open for a few more days, if you need further support feel free to reach out. 
 ​ 
 Kind regards 
 ​ 
 Charlotte 
 
Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3993

 

 
 
 On Wed, 30 Sep at 9:48 AM 
, Les Mills International <[email-masked]> wrote:
 
 Hi Jason, 
 ​ 
 
 Thanks for reaching out to Virtual support.  To download Virtual content you can login to the App with your Virtual username ([email-masked]) and the same password that you use for the Virtual Scheduler, so there is no need to enter
 an access code.  If you're still having problems could you send me a screen shot please? 
 ​ 
 
 ​Many thanks 
 
 ​ 
 
 Charlotte 
 
Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3993  

 

 
 On Wed, 30 Sep at 8:23 AM 
, Jason <[email-masked]> wrote:
 
 Submitted data 
 The following data was submitted.  

Field name
Submitted data

Email address
 [email-masked] 

your name
 Jason Sherrard 

Text box
 Access Code 

Question
 I need content download support 

Customer
 Yes 

Username
 [email-masked] 

Comments
 Looking for a new download access code for iPad setup. 

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