Subject: New Reply Received - RE: Update
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Sun, 04 Oct 2020 13:19:00 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  RE: Update  Ticket comment <div dir="auto">What is EDID? </div>
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<div>On Sun, Oct 4, 2020 at 9:10 AM Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<br><br><div dir="ltr" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>​Hi Andrew,</div>
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<br><br><div dir="ltr" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>Thank you for confirming. </div>
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<br><br><div dir="ltr" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>Could you please advise on the make and model of the EDID you are using?</div>
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<br><br><div dir="ltr" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>As suggested by our Level 2 support, you could get this information from your AV provider who installed the Virtual Setup for the club.</div>
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<br><br><div dir="ltr" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>Also, do let us know if the apple adapter used is a genuine one. </div>
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<br><br><div dir="ltr" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>You could probably check the link below for the recommended equipment to run Virtual smoothly:</div>
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<br><br><div dir="ltr" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'> <a href="https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000084204-what-are-my-must-have-devices-and-equipment-" rel="noreferrer" target="_blank" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000084204-what-are-my-must-have-devices-and-equipment-</a><br><br>
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<br><br><div dir="ltr" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>It is very important to use the recommended equipment to ensure the Virtual works without interruption.</div>
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<br><br><div dir="ltr" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>​Looking forward to your response.</div>
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<br><br><div dir="ltr" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>Best Regards,</div>
<br><br><div dir="ltr" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>Pritish</div>
<br><br><div dir="ltr" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>Customer Services </div>
<br><br><div dir="ltr" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>Les Mills Virtual App</div>
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<br><br><br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4008" rel="noreferrer" target="_blank" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4008</a>
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<br><br>                            On<br><br>                            Sat, 3 Oct at 10:40 AM<br><br>                            <span style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>,  Andrew J Gallant &lt;<a href="mailto:[email-masked]" target="_blank" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif' rel="noreferrer">[email-masked]</a>&gt;  wrote:<br><br>                            <div dir="auto" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>Was working perfectly fine until yesterday.  </div>
<br><br><div dir="auto" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'><br></div>
<br><br><div dir="auto" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>We are using the recommended iPad. </div>
<br><br><div dir="auto" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'><br></div>
<br><br><div dir="auto" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>Yes it’s happening with scheduled classes. </div>
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<br><br><div style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>On Fri, Oct 2, 2020 at 5:35 PM Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>[email-masked]</a>&gt; wrote:<br><br><br>
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<br><br><br><br><div dir="ltr" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>Hi Andrew,</div>
<br><br><br><br><div dir="ltr" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>​<br><br><br><br><br>
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<br><br><br><br><div dir="ltr" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>I'm Charlotte from level 2 support.  Could you confirm the equipment in use, specifically the make and model of EDID please? Your AV provider should have this information.  </div>
<br><br><br><br><div dir="ltr" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>​we <br><br><br><br><br>
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<br><br><br><br><div dir="ltr" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>Was the system running well before and does the problem occur for scheduled classes as well as ones played directly via the App in admin mode?  My initial thought is that a piece of equipment needs replacing, perhaps the Apple adapter or HDMI cable as these can wear down.  </div>
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<br><br><br><br><div dir="ltr" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>Kind regards</div>
<br><br><br><br><div dir="ltr" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>​</div>
<br><br><br><br><div dir="ltr" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>Charlotte<br><br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4008" rel="noreferrer" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif' target="_blank">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4008</a><br><br>
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<br><br><br><br>                            On<br><br>                            Sat, 3 Oct at 10:27 AM<br><br>                            <span style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>,  Andrew J Gallant &lt;<a href="mailto:[email-masked]" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif' rel="noreferrer" target="_blank">[email-masked]</a>&gt;  wrote:<br><br>                            <div dir="ltr" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>
<br><br><br><br><br><div style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'><div dir="ltr" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'><div dir="ltr" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'><div style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'><div dir="ltr" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'><div dir="ltr" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'><div dir="ltr" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'><div dir="ltr" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'><div dir="ltr" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'><div dir="ltr" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'><div dir="ltr" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'><div dir="ltr" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>
<br><br><br><br><br><div style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'><br></div>
<br><br><br><br><div style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'><b style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'><font style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;color:rgb(0,0,0)'>Andrew J Gallant, General Manager</font></b></div>
<br><br><br><br><div style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'><font style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;color:rgb(0,0,0)'><b style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>Beverly Athletic Club </b></font></div>
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<br><br><br><br><font style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;color:rgb(0,0,0)'><a href="https://www.google.com/maps/search/7+Reservoir+Road,%C2%A0+Beverly,+MA+01915?entry=gmail&amp;source=g" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif' rel="noreferrer" target="_blank">7 Reservoir Road, </a></font><span style="font-family:verdana,sans-serif;font-size:12.8000001907349px"><a href="https://www.google.com/maps/search/7+Reservoir+Road,%C2%A0+Beverly,+MA+01915?entry=gmail&amp;source=g" style="font-family:verdana,sans-serif" rel="noreferrer" target="_blank">Beverly, MA 01915</a> TEL:978-927-0920 Ext: 14</span><span style="font-family:verdana,sans-serif;font-size:12.8000001907349px">    </span><br><br><br><br>
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<br><br><br><br><font style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;color:rgb(0,0,0)'>600 <a href="https://www.google.com/maps/search/Cummings+Center,%C2%A0+Beverly,+MA+01915?entry=gmail&amp;source=g" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif' rel="noreferrer" target="_blank">Cummings Center, </a></font><span style="font-size:12.8000001907349px;font-family:verdana,sans-serif"><a href="https://www.google.com/maps/search/Cummings+Center,%C2%A0+Beverly,+MA+01915?entry=gmail&amp;source=g" style="font-family:verdana,sans-serif" rel="noreferrer" target="_blank">Beverly, MA 01915</a> TEL:978-927-0921</span><span style="font-size:12.8000001907349px;font-family:verdana,sans-serif"> </span><br><br><br><br>
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<br><br><br><br><div style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>On Fri, Oct 2, 2020 at 5:12 PM Mackenzie Betts &lt;<a href="mailto:[email-masked]" rel="noreferrer" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif' target="_blank">[email-masked]</a>&gt; wrote:<br><br><br><br><br>
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<br><br><br><br><div class="MsoNormal" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'><span style='font-size:12pt;font-family:"Avenir LT Com 35 Light",sans-serif'>Hi Andrew,<u style='font-family:"Avenir LT Com 35 Light",sans-serif'></u><u style='font-family:"Avenir LT Com 35 Light",sans-serif'></u></span></div>
<br><br><br><br><div class="MsoNormal" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'><span style='font-size:12pt;font-family:"Avenir LT Com 35 Light",sans-serif'><u style='font-family:"Avenir LT Com 35 Light",sans-serif'></u> <u style='font-family:"Avenir LT Com 35 Light",sans-serif'></u></span></div>
<br><br><br><br><div class="MsoNormal" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'><span style='font-size:12pt;font-family:"Avenir LT Com 35 Light",sans-serif'>From your screenshot it looks like the video is working, did your issue get resolved?<u style='font-family:"Avenir LT Com 35 Light",sans-serif'></u><u style='font-family:"Avenir LT Com 35 Light",sans-serif'></u></span></div>
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<br><br><br><br><div class="MsoNormal" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'><span style='font-size:12pt;font-family:"Avenir LT Com 35 Light",sans-serif'>Live actively,<u style='font-family:"Avenir LT Com 35 Light",sans-serif'></u><u style='font-family:"Avenir LT Com 35 Light",sans-serif'></u></span></div>
<br><br><br><br><div class="MsoNormal" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'><b style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'><span style='font-size:12pt;font-family:"Avenir LT Com 35 Light",sans-serif'><u style='font-family:"Avenir LT Com 35 Light",sans-serif'></u> <u style='font-family:"Avenir LT Com 35 Light",sans-serif'></u></span></b></div>
<br><br><br><br><div class="MsoNormal" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'><b style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'><span style='font-size:12pt;font-family:"Avenir LT Com 35 Light",sans-serif'>Mackenzie Betts | Customer Experience Specialist | LMUS<u style='font-family:"Avenir LT Com 35 Light",sans-serif'></u><u style='font-family:"Avenir LT Com 35 Light",sans-serif'></u></span></b></div>
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<br><br><br><br><a href="mailto:[email-masked]" rel="noreferrer" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif' target="_blank"><span style='font-size:12pt;font-family:"Avenir LT Com 35 Light",sans-serif'>[email-masked]</span></a><span style='font-size:12pt;font-family:"Avenir LT Com 35 Light",sans-serif'><br><br><span style='font-family:"Avenir LT Com 35 Light",sans-serif;color:black'> | </span>(312) 858-1715<u style='font-family:"Avenir LT Com 35 Light",sans-serif'></u><u style='font-family:"Avenir LT Com 35 Light",sans-serif'></u></span><br><br><br><br>
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<br><br><br><br><a href="https://www.lesmills.com/us/clubs-and-facilities/recovery/" rel="noreferrer" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif' target="_blank"><span style='font-size:12pt;font-family:"Avenir LT Com 35 Light",sans-serif'>Click here to<br><br></span><span style='font-size:12pt;font-family:"Avenir LT Com 35 Light",sans-serif'>find resources &amp; information you need to re-open your club</span></a><u style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'><span style='font-size:12pt;font-family:"Avenir LT Com 35 Light",sans-serif;color:blue'><u style='font-family:"Avenir LT Com 35 Light",sans-serif'></u><u style='font-family:"Avenir LT Com 35 Light",sans-serif'></u></span></u><br><br><br><br>
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<br><br><br><br><b style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>From:</b> Andrew J Gallant &lt;<a href="mailto:[email-masked]" rel="noreferrer" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif' target="_blank">[email-masked]</a>&gt;<br><br><br><br><br><b style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>Sent:</b> Friday, October 2, 2020 4:09 PM<br><br><br><b style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>To:</b> Support &lt;<a href="mailto:[email-masked]" rel="noreferrer" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif' target="_blank">[email-masked]</a>&gt;<br><br><br><b style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>Cc:</b> Mackenzie Betts &lt;<a href="mailto:[email-masked]" rel="noreferrer" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif' target="_blank">[email-masked]</a>&gt;<br><br><br><b style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>Subject:</b> Re: RE: Update<u style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'></u><u style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'></u><br><br><br><br>
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<br><br><br><br><div class="MsoNormal" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>On Fri, Oct 2, 2020 at 2:47 PM Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif' target="_blank">[email-masked]</a>&gt; wrote:<u style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'></u><u style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'></u><br><br><br><br>
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<br><br><br><br><div class="MsoNormal" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'><span style='font-size:10pt;font-family:"Helvetica Neue"'>Hi Andrew,<u style='font-family:"Helvetica Neue"'></u><u style='font-family:"Helvetica Neue"'></u></span></div>
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<br><br><br><br><div class="MsoNormal" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'><span style='font-size:10pt;font-family:"Helvetica Neue"'>​Thank you for reaching out to us today.<u style='font-family:"Helvetica Neue"'></u><u style='font-family:"Helvetica Neue"'></u></span></div>
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<br><br><br><br><div class="MsoNormal" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'><span style='font-size:10pt;font-family:"Helvetica Neue"'>We look forward to hearing from you.<u style='font-family:"Helvetica Neue"'></u><u style='font-family:"Helvetica Neue"'></u></span></div>
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<br><br><br><br><div class="MsoNormal" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'><span style='font-size:10pt;font-family:"Helvetica Neue"'>Kind regards,<br><br><br>Olesia<br><br><br>Customer Services<br><br><br>Les Mills Virtual App<br><br><br><br><br><br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4008" rel="noreferrer" style='font-family:"Helvetica Neue"' target="_blank"><br><br>https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4008</a><u style='font-family:"Helvetica Neue"'></u><u style='font-family:"Helvetica Neue"'></u></span></div>
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<br><br><br><br><div class="MsoNormal" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'><span style='font-size:10pt;font-family:"Helvetica Neue"'>Yes........we need to keep closing out of it and relaunching it. <u style='font-family:"Helvetica Neue"'></u><u style='font-family:"Helvetica Neue"'></u></span></div>
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<br><br><br><br><b style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'><span style='font-size:10pt;font-family:"Helvetica Neue";color:black'>Andrew J Gallant, General Manager</span></b><span style='font-size:10pt;font-family:"Helvetica Neue"'><u style='font-family:"Helvetica Neue"'></u><u style='font-family:"Helvetica Neue"'></u></span><br><br><br><br>
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<br><br><br><br><b style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'><span style='font-size:10pt;font-family:"Helvetica Neue";color:black'>Beverly Athletic Club </span></b><span style='font-size:10pt;font-family:"Helvetica Neue"'><u style='font-family:"Helvetica Neue"'></u><u style='font-family:"Helvetica Neue"'></u></span><br><br><br><br>
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<br><br><br><br><span style='font-size:10pt;font-family:"Helvetica Neue"'><br><br><br><br><br><br><span style='font-family:"Helvetica Neue";color:black'><a href="https://www.google.com/maps/search/7+Reservoir+Road,%C2%A0+Beverly,+MA+01915?entry=gmail&amp;source=g" rel="noreferrer" style='font-family:"Helvetica Neue"' target="_blank">7 Reservoir Road, </a></span></span><span style="font-size:9.5pt;font-family:Verdana,sans-serif"><a href="https://www.google.com/maps/search/7+Reservoir+Road,%C2%A0+Beverly,+MA+01915?entry=gmail&amp;source=g" rel="noreferrer" style="font-family:Verdana,sans-serif" target="_blank">Beverly,<br><br> MA 01915</a> <a rel="noreferrer" style="font-family:Verdana,sans-serif">TEL:978-927-0920</a> Ext: 14    </span><span style='font-size:10pt;font-family:"Helvetica Neue"'><u style='font-family:"Helvetica Neue"'></u><u style='font-family:"Helvetica Neue"'></u></span><br><br><br><br>
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<br><br><br><br><span style='font-size:10pt;font-family:"Helvetica Neue"'><br><br><br><br><br><br><span style='font-family:"Helvetica Neue";color:black'>600 <a href="https://www.google.com/maps/search/Cummings+Center,%C2%A0+Beverly,+MA+01915?entry=gmail&amp;source=g" rel="noreferrer" style='font-family:"Helvetica Neue"' target="_blank"><br><br>Cummings Center, </a></span></span><span style="font-size:9.5pt;font-family:Verdana,sans-serif"><a href="https://www.google.com/maps/search/Cummings+Center,%C2%A0+Beverly,+MA+01915?entry=gmail&amp;source=g" rel="noreferrer" style="font-family:Verdana,sans-serif" target="_blank">Beverly, MA 01915</a><br><br><a rel="noreferrer" style="font-family:Verdana,sans-serif">TEL:978-927-0921</a> </span><span style='font-size:10pt;font-family:"Helvetica Neue"'><u style='font-family:"Helvetica Neue"'></u><u style='font-family:"Helvetica Neue"'></u></span><br><br><br><br>
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<br><br><br><br><span style='font-size:12pt;font-family:"Avenir LT Com 35 Light",sans-serif'>Hi Andrew,</span><span style='font-size:10pt;font-family:"Helvetica Neue"'><u style='font-family:"Helvetica Neue"'></u><u style='font-family:"Helvetica Neue"'></u></span><br><br><br><br>
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<br><br><br><br><span style='font-size:12pt;font-family:"Avenir LT Com 35 Light",sans-serif'>The app on the iPad keeps freezing? I’ve included the Help Desk to see if they have an idea of why this might be. It is not recommended to update the Virtual<br><br><br><br><br><br>App with IOS 14, as it’s not currently compatible with Virtual yet.</span><span style='font-size:10pt;font-family:"Helvetica Neue"'><u style='font-family:"Helvetica Neue"'></u><u style='font-family:"Helvetica Neue"'></u></span><br><br><br><br>
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<br><br><br><br><span style='font-size:12pt;font-family:"Avenir LT Com 35 Light",sans-serif'>Live actively,</span><span style='font-size:10pt;font-family:"Helvetica Neue"'><u style='font-family:"Helvetica Neue"'></u><u style='font-family:"Helvetica Neue"'></u></span><br><br><br><br>
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<br><br><br><br><b style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'><span style='font-size:12pt;font-family:"Avenir LT Com 35 Light",sans-serif'>Mackenzie Betts | Customer Experience Specialist | LMUS</span></b><span style='font-size:10pt;font-family:"Helvetica Neue"'><u style='font-family:"Helvetica Neue"'></u><u style='font-family:"Helvetica Neue"'></u></span><br><br><br><br>
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<br><br><br><br><span style='font-size:10pt;font-family:"Helvetica Neue"'><br><br><br><br><br><br><a href="mailto:[email-masked]" rel="noreferrer" style='font-family:"Helvetica Neue"' target="_blank"><span style='font-size:12pt;font-family:"Avenir LT Com 35 Light",sans-serif'>[email-masked]</span></a></span><span style='font-size:12pt;font-family:"Avenir LT Com 35 Light",sans-serif'><br><br><br><br><br><br><span style='font-family:"Avenir LT Com 35 Light",sans-serif;color:black'> | </span>(312) 858-1715</span><span style='font-size:10pt;font-family:"Helvetica Neue"'><u style='font-family:"Helvetica Neue"'></u><u style='font-family:"Helvetica Neue"'></u></span><br><br><br><br>
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<br><br><br><br><span style='font-size:10pt;font-family:"Helvetica Neue"'><br><br><br><br><br><br><a href="https://sso.lesmills.com/login.aspx?spName=Club_Portal" rel="noreferrer" style='font-family:"Helvetica Neue"' target="_blank"><span style='font-size:12pt;font-family:"Avenir LT Com 35 Light",sans-serif'>Les Mills Club Portal Resources</span></a></span><span style='font-size:12pt;font-family:"Avenir LT Com 35 Light",sans-serif'>    <br><br><br><br><br><br></span><span style='font-size:10pt;font-family:"Helvetica Neue"'><a href="https://lesmills.secure.force.com/instructorportal/Login" rel="noreferrer" style='font-family:"Helvetica Neue"' target="_blank"><span style='font-size:12pt;font-family:"Avenir LT Com 35 Light",sans-serif'>Les Mills Instructor Portal<br><br> Resources</span></a></span><span style='font-size:12pt;font-family:"Avenir LT Com 35 Light",sans-serif'>    <br><br><br><br><br><br></span><span style='font-size:10pt;font-family:"Helvetica Neue"'><a href="https://sso.lesmills.com/login.aspx?spName=https%3A%2F%2Fbrandcentral.lesmills.com%2Fservlet%2Fsaml&amp;samlContext=5d55446f-5405-4b2c-beb2-6274de5b575d" rel="noreferrer" style='font-family:"Helvetica Neue"' target="_blank"><span style='font-size:12pt;font-family:"Avenir LT Com 35 Light",sans-serif'>Les<br><br><br><br><br><br>Mills Brand Central Marketing Resources</span></a><u style='font-family:"Helvetica Neue"'></u><u style='font-family:"Helvetica Neue"'></u></span><br><br><br><br>
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<br><br><br><br><span style='font-size:10pt;font-family:"Helvetica Neue"'><br><br><br><br><br><br></span><b style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'><span style="font-size:10pt;font-family:Verdana,sans-serif">Andrew J Gallant, General Manager</span></b><span style='font-size:10pt;font-family:"Helvetica Neue"'><u style='font-family:"Helvetica Neue"'></u><u style='font-family:"Helvetica Neue"'></u></span><br><br><br><br>
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<br><br><br><br><span style='font-size:10pt;font-family:"Helvetica Neue"'><br><br><br><br><br><br></span><b style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'><span style="font-size:10pt;font-family:Verdana,sans-serif">Beverly Athletic Club </span></b><span style='font-size:10pt;font-family:"Helvetica Neue"'><u style='font-family:"Helvetica Neue"'></u><u style='font-family:"Helvetica Neue"'></u></span><br><br><br><br>
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<br><br><br><br><span style='font-size:10pt;font-family:"Helvetica Neue"'><br><br><br><br><br><br></span><span style="font-size:10pt;font-family:Verdana,sans-serif"><a href="https://www.google.com/maps/search/7+Reservoir+Road,%C2%A0+Beverly,+MA+01915?entry=gmail&amp;source=g" rel="noreferrer" style="font-family:Verdana,sans-serif" target="_blank">7 Reservoir Road, </a></span><span style="font-size:9.5pt;font-family:Verdana,sans-serif"><a href="https://www.google.com/maps/search/7+Reservoir+Road,%C2%A0+Beverly,+MA+01915?entry=gmail&amp;source=g" rel="noreferrer" style="font-family:Verdana,sans-serif" target="_blank">Beverly,<br><br> MA 01915</a><br><br><br><br><br><br><a rel="noreferrer" style="font-family:Verdana,sans-serif">TEL:978-927-0920</a> Ext: 14    </span><span style='font-size:10pt;font-family:"Helvetica Neue"'><u style='font-family:"Helvetica Neue"'></u><u style='font-family:"Helvetica Neue"'></u></span><br><br><br><br>
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<br><br><br><br><span style='font-size:10pt;font-family:"Helvetica Neue"'><br><br><br><br><br><br></span><span style="font-size:10pt;font-family:Verdana,sans-serif">600 <a href="https://www.google.com/maps/search/Cummings+Center,%C2%A0+Beverly,+MA+01915?entry=gmail&amp;source=g" rel="noreferrer" style="font-family:Verdana,sans-serif" target="_blank"><br><br>Cummings Center, </a></span><span style="font-size:9.5pt;font-family:Verdana,sans-serif"><a href="https://www.google.com/maps/search/Cummings+Center,%C2%A0+Beverly,+MA+01915?entry=gmail&amp;source=g" rel="noreferrer" style="font-family:Verdana,sans-serif" target="_blank">Beverly, MA 01915</a><br><br><br><br><br><br><a rel="noreferrer" style="font-family:Verdana,sans-serif">TEL:978-927-0921</a> </span><span style='font-size:10pt;font-family:"Helvetica Neue"'><u style='font-family:"Helvetica Neue"'></u><u style='font-family:"Helvetica Neue"'></u></span><br><br><br><br>
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<br><br><br><br><b style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'><span style="font-family:Verdana,sans-serif">Beverly Athletic Club </span></b><u style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'></u><u style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'></u><br><br><br><br>
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<br><br><br><br><span style="font-family:Verdana,sans-serif"><a href="https://www.google.com/maps/search/7+Reservoir+Road,%C2%A0+Beverly,%0D%0A+MA+01915?entry=gmail&amp;source=g" style="font-family:Verdana,sans-serif" rel="noreferrer" target="_blank">7 Reservoir Road, </a></span><span style="font-size:9.5pt;font-family:Verdana,sans-serif"><a href="https://www.google.com/maps/search/Cummings+Center,%C2%A0+Beverly,+MA+01915?entry=gmail&amp;source=g" style="font-family:Verdana,sans-serif" rel="noreferrer" target="_blank">Beverly, MA 01915</a><br><br><a rel="noreferrer" style="font-family:Verdana,sans-serif">TEL:978-927-0920</a> Ext: 14    </span><u style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'></u><u style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'></u><br><br><br><br>
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<br><br><br><br><span style="font-family:Verdana,sans-serif">600 <a href="https://www.google.com/maps/search/Cummings+Center,%C2%A0+Beverly,+MA+01915?entry=gmail&amp;source=g" style="font-family:Verdana,sans-serif" rel="noreferrer" target="_blank">Cummings Center, </a></span><span style="font-size:9.5pt;font-family:Verdana,sans-serif"><a href="https://www.google.com/maps/search/Cummings+Center,%C2%A0+Beverly,+MA+01915?entry=gmail&amp;source=g" style="font-family:Verdana,sans-serif" rel="noreferrer" target="_blank">Beverly, MA 01915</a><br><br><a rel="noreferrer" style="font-family:Verdana,sans-serif">TEL:978-927-0921</a> </span><u style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'></u><u style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'></u><br><br><br><br>
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</div></blockquote>-- <br><div dir="ltr" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'><div dir="ltr" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'><div style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'><div dir="ltr" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'><div dir="ltr" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'><div dir="ltr" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'><div dir="ltr" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'><div dir="ltr" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'><div dir="ltr" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'><div dir="ltr" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'><div dir="ltr" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>
<br><br><br><div style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'><br></div>
<br><br><div style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'><b style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'><font style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;color:rgb(0,0,0)'>Andrew J Gallant, General Manager</font></b></div>
<br><br><div style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'><font style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;color:rgb(0,0,0)'><b style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif'>Beverly Athletic Club </b></font></div>
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<br><br><font style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;color:rgb(0,0,0)'><a href="https://www.google.com/maps/search/7+Reservoir+Road,%C2%A0+Beverly,+MA+01915?entry=gmail&amp;source=g" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif' rel="noreferrer">7 Reservoir Road, </a></font><span style="font-family:verdana,sans-serif;font-size:12.8000001907349px"><a href="https://www.google.com/maps/search/7+Reservoir+Road,%C2%A0+Beverly,+MA+01915?entry=gmail&amp;source=g" style="font-family:verdana,sans-serif" rel="noreferrer">Beverly, MA 01915</a> TEL:978-927-0920 Ext: 14</span><span style="font-family:verdana,sans-serif;font-size:12.8000001907349px">    </span><br><br>
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<br><br><font style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;color:rgb(0,0,0)'>600 <a href="https://www.google.com/maps/search/Cummings+Center,%C2%A0+Beverly,+MA+01915?entry=gmail&amp;source=g" style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif' rel="noreferrer">Cummings Center, </a></font><span style="font-size:12.8000001907349px;font-family:verdana,sans-serif"><a href="https://www.google.com/maps/search/Cummings+Center,%C2%A0+Beverly,+MA+01915?entry=gmail&amp;source=g" style="font-family:verdana,sans-serif" rel="noreferrer">Beverly, MA 01915</a> TEL:978-927-0921</span><span style="font-size:12.8000001907349px;font-family:verdana,sans-serif"> </span><br><br>
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<div><b><font>Andrew J Gallant, General Manager</font></b></div>
<div><font><b>Beverly Athletic Club </b></font></div>
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<font>7 Reservoir Road, </font><span style="font-family:verdana,sans-serif;font-size:12.8000001907349px">Beverly, MA 01915 TEL:978-927-0920 Ext: 14</span><span style="font-family:verdana,sans-serif;font-size:12.8000001907349px">    </span>
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<font>600 Cummings Center, </font><span style="font-size:12.8000001907349px;font-family:verdana,sans-serif">Beverly, MA 01915 TEL:978-927-0921</span><span style="font-size:12.8000001907349px;font-family:verdana,sans-serif"> </span>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4008