Subject: Re: LSM Joining Case Test - Yogesh Kumar
From: Yogesh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 3 Oct 2020 13:04:38 -0400

| | LSM Joining Case Test

Name | Yogesh Kumar
E-mail | [email-masked]
Phone Number | (0) 7011172887
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

Selected blurb mentions the customer's concern of travelling and delivery to new address and it shares all the steps to update address.

In addition we can give assurance to the customer: We understand that you are excited to attend the Lady Gaga event and will be traveling soon. We will make sure that you get the tickets to your new address on time.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | In good customer service we just give solution to the customer. However, in great customer service we empathize or sympathize with the customer as per scenario. In great customer services we acknowledge the customer's issue and help with the best possible resolution in least possible time.

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