Subject: New Reply Received - RE: Update
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Fri, 02 Oct 2020 21:26:24 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  RE: Update  Ticket comment <div dir="ltr">No.....its not fixed.<div><br></div>
<div>I have attached vidoes<br><div><div dir="ltr" class="gmail_signature"><div dir="ltr"><div><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr">
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<div><b><font>Andrew J Gallant, General Manager</font></b></div>
<div><font><b>Beverly Athletic Club </b></font></div>
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<font>7 Reservoir Road, </font><span style="font-family:verdana,sans-serif;font-size:12.8000001907349px">Beverly, MA 01915 TEL:978-927-0920 Ext: 14</span><span style="font-family:verdana,sans-serif;font-size:12.8000001907349px">    </span>
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<font>600 Cummings Center, </font><span style="font-size:12.8000001907349px;font-family:verdana,sans-serif">Beverly, MA 01915 TEL:978-927-0921</span><span style="font-size:12.8000001907349px;font-family:verdana,sans-serif"> </span>
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<div>On Fri, Oct 2, 2020 at 5:12 PM Mackenzie Betts &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div class="MsoNormal"><span style='font-size:12pt;font-family:"Avenir LT Com 35 Light",sans-serif'>Hi Andrew,<u></u><u></u></span></div>
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<div class="MsoNormal"><span style='font-size:12pt;font-family:"Avenir LT Com 35 Light",sans-serif'>From your screenshot it looks like the video is working, did your issue get resolved?<u></u><u></u></span></div>
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<div class="MsoNormal"><span style='font-size:12pt;font-family:"Avenir LT Com 35 Light",sans-serif'>Live actively,<u></u><u></u></span></div>
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<div class="MsoNormal"><b><span style='font-size:12pt;font-family:"Avenir LT Com 35 Light",sans-serif'>Mackenzie Betts | Customer Experience Specialist | LMUS<u></u><u></u></span></b></div>
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<a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style='font-size:12pt;font-family:"Avenir LT Com 35 Light",sans-serif'>[email-masked]</span></a><span style='font-size:12pt;font-family:"Avenir LT Com 35 Light",sans-serif'>
<span style="color:black"> | </span>(312) 858-1715<u></u><u></u></span>
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<a href="https://calendly.com/mackenzie-betts/les-mills-partnership-discussion" target="_blank" rel="noreferrer"><span style='font-size:12pt;font-family:"Avenir LT Com 35 Light",sans-serif'>Schedule a call with me</span></a><u></u><u></u>
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<a href="https://www.lesmills.com/us/clubs-and-facilities/recovery/" target="_blank" rel="noreferrer"><span style='font-size:12pt;font-family:"Avenir LT Com 35 Light",sans-serif'>Click here to
</span><span style='font-size:12pt;font-family:"Avenir LT Com 35 Light",sans-serif'>find resources &amp; information you need to re-open your club</span></a><u><span style='font-size:12pt;font-family:"Avenir LT Com 35 Light",sans-serif;color:blue'><u></u><u></u></span></u>
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<a href="https://sso.lesmills.com/login.aspx?spName=Club_Portal" target="_blank" rel="noreferrer"><span style='font-size:12pt;font-family:"Avenir LT Com 35 Light",sans-serif'>Les Mills Club Portal Resources</span></a><span style='font-size:12pt;font-family:"Avenir LT Com 35 Light",sans-serif'>    
</span><a href="https://lesmills.secure.force.com/instructorportal/Login" target="_blank" rel="noreferrer"><span style='font-size:12pt;font-family:"Avenir LT Com 35 Light",sans-serif'>Les Mills Instructor Portal Resources</span></a><span style='font-size:12pt;font-family:"Avenir LT Com 35 Light",sans-serif'>    
</span><a href="https://sso.lesmills.com/login.aspx?spName=https%3A%2F%2Fbrandcentral.lesmills.com%2Fservlet%2Fsaml&amp;samlContext=5d55446f-5405-4b2c-beb2-6274de5b575d" target="_blank" rel="noreferrer"><span style='font-size:12pt;font-family:"Avenir LT Com 35 Light",sans-serif'>Les Mills Brand
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<a href="http://www.lesmills.com/" target="_blank" rel="noreferrer"><span style='font-size:12pt;font-family:"Avenir LT Com 35 Light",sans-serif'>lesmills.com</span></a><span style='font-size:12pt;font-family:"Avenir LT Com 35 Light",sans-serif'> | </span><a href="https://www.facebook.com/LesMillsUS" target="_blank" rel="noreferrer"><span style='font-size:12pt;font-family:"Avenir LT Com 35 Light",sans-serif'>Facebook</span></a><span style='font-size:12pt;font-family:"Avenir LT Com 35 Light",sans-serif'> | </span><a href="http://www.twitter.com/LesMillsUS" target="_blank" rel="noreferrer"><span style='font-size:12pt;font-family:"Avenir LT Com 35 Light",sans-serif'>Twitter</span></a><span style='font-size:12pt;font-family:"Avenir LT Com 35 Light",sans-serif'> | </span><a href="http://instagram.com/lesmillstribe" target="_blank" rel="noreferrer"><span style='font-size:12pt;font-family:"Avenir LT Com 35 Light",sans-serif'>Instagram</span></a><span style='font-size:12pt;font-family:"Avenir LT Com 35 Light",sans-serif'> | </span><a href="https://www.youtube.com/user/lesmillsgroupfitness" target="_blank" rel="noreferrer"><span style='font-size:12pt;font-family:"Avenir LT Com 35 Light",sans-serif'>YouTube</span></a><span style='font-size:12pt;font-family:"Avenir LT Com 35 Light",sans-serif'> | </span><a href="https://www.linkedin.com/company/les-mills-us-page" target="_blank" rel="noreferrer"><span style='font-size:12pt;font-family:"Avenir LT Com 35 Light",sans-serif'>LinkedIn</span></a><span style='font-size:12pt;font-family:"Avenir LT Com 35 Light",sans-serif'>
 | </span><a href="https://www.careers.lesmills.com/" target="_blank" rel="noreferrer"><span style='font-size:12pt;font-family:"Avenir LT Com 35 Light",sans-serif'>Careers</span></a><span style='font-size:12pt;font-family:"Avenir LT Com 35 Light",sans-serif'><u></u><u></u></span>
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<b>From:</b> Andrew J Gallant &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Friday, October 2, 2020 4:09 PM<br>
<b>To:</b> Support &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Mackenzie Betts &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: RE: Update<u></u><u></u>
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<div class="MsoNormal">On Fri, Oct 2, 2020 at 2:47 PM Les Mills International &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<u></u><u></u>
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<div class="MsoNormal"><span style='font-size:10pt;font-family:"Helvetica Neue"'>Hi Andrew,<u></u><u></u></span></div>
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<div class="MsoNormal"><span style='font-size:10pt;font-family:"Helvetica Neue"'>​Thank you for reaching out to us today.<u></u><u></u></span></div>
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<div class="MsoNormal"><span style='font-size:10pt;font-family:"Helvetica Neue"'>Please provide us with a short video of the problem or a screenshot of the error message you see on iPad.<u></u><u></u></span></div>
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<div class="MsoNormal"><span style='font-size:10pt;font-family:"Helvetica Neue"'>We look forward to hearing from you.<u></u><u></u></span></div>
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<div class="MsoNormal"><span style='font-size:10pt;font-family:"Helvetica Neue"'>Kind regards,<br>
Olesia<br>
Customer Services<br>
Les Mills Virtual App<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4008" target="_blank" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4008</a><u></u><u></u></span></div>
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On<br>
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, Andrew J Gallant &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<u></u><u></u></span></div>
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<div class="MsoNormal"><span style='font-size:10pt;font-family:"Helvetica Neue"'>Yes........we need to keep closing out of it and relaunching it. <u></u><u></u></span></div>
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<b><span style='font-size:10pt;font-family:"Helvetica Neue";color:black'>Andrew J Gallant, General Manager</span></b><span style='font-size:10pt;font-family:"Helvetica Neue"'><u></u><u></u></span>
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<b><span style='font-size:10pt;font-family:"Helvetica Neue";color:black'>Beverly Athletic Club </span></b><span style='font-size:10pt;font-family:"Helvetica Neue"'><u></u><u></u></span>
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<span style="color:black"><a href="https://www.google.com/maps/search/7+Reservoir+Road,%C2%A0+Beverly,+MA+01915?entry=gmail&amp;source=g" target="_blank" rel="noreferrer">7 Reservoir Road, </a></span></span><span style="font-size:9.5pt;font-family:Verdana,sans-serif"><a href="https://www.google.com/maps/search/7+Reservoir+Road,%C2%A0+Beverly,+MA+01915?entry=gmail&amp;source=g" target="_blank" rel="noreferrer">Beverly,
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<span style="color:black">600 <a href="https://www.google.com/maps/search/Cummings+Center,%C2%A0+Beverly,+MA+01915?entry=gmail&amp;source=g" target="_blank" rel="noreferrer">
Cummings Center, </a></span></span><span style="font-size:9.5pt;font-family:Verdana,sans-serif"><a href="https://www.google.com/maps/search/Cummings+Center,%C2%A0+Beverly,+MA+01915?entry=gmail&amp;source=g" target="_blank" rel="noreferrer">Beverly, MA 01915</a>
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<div class="MsoNormal" style="margin-bottom:12pt"><span style='font-size:10pt;font-family:"Helvetica Neue"'>On Fri, Oct 2, 2020 at 1:53 PM Mackenzie Betts &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<span style='font-size:12pt;font-family:"Avenir LT Com 35 Light",sans-serif'>Hi Andrew,</span><span style='font-size:10pt;font-family:"Helvetica Neue"'><u></u><u></u></span>
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<span style='font-size:12pt;font-family:"Avenir LT Com 35 Light",sans-serif'>The app on the iPad keeps freezing? I’ve included the Help Desk to see if they have an idea of why this might be. It is not recommended to update the Virtual<br>
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App with IOS 14, as it’s not currently compatible with Virtual yet.</span><span style='font-size:10pt;font-family:"Helvetica Neue"'><u></u><u></u></span>
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<span style='font-size:12pt;font-family:"Avenir LT Com 35 Light",sans-serif'>Live actively,</span><span style='font-size:10pt;font-family:"Helvetica Neue"'><u></u><u></u></span>
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<b><span style='font-size:12pt;font-family:"Avenir LT Com 35 Light",sans-serif'>Mackenzie Betts | Customer Experience Specialist | LMUS</span></b><span style='font-size:10pt;font-family:"Helvetica Neue"'><u></u><u></u></span>
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<span style='font-size:10pt;font-family:"Helvetica Neue"'><br>
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<a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style='font-size:12pt;font-family:"Avenir LT Com 35 Light",sans-serif'>[email-masked]</span></a></span><span style='font-size:12pt;font-family:"Avenir LT Com 35 Light",sans-serif'><br>
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<span style="color:black"> | </span>(312) 858-1715</span><span style='font-size:10pt;font-family:"Helvetica Neue"'><u></u><u></u></span>
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<a href="https://calendly.com/mackenzie-betts/les-mills-partnership-discussion" target="_blank" rel="noreferrer"><span style='font-size:12pt;font-family:"Avenir LT Com 35 Light",sans-serif'>Schedule a call with me</span></a><u></u><u></u></span></div>
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<a href="https://www.lesmills.com/us/clubs-and-facilities/recovery/" target="_blank" rel="noreferrer"><span style='font-size:12pt;font-family:"Avenir LT Com 35 Light",sans-serif'>Click here to<br>
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find resources &amp; information you need to re-open your club</span></a><u></u><u></u></span></div>
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</span><span style='font-size:12pt;font-family:"Avenir LT Com 35 Light",sans-serif'><img width="204" height="29" style="width: 2.125in; height: 0.302in" id="gmail-m_-2798818077251049006_x0000_i1026" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzUyODQwODgsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.LBSAP_mbHY4PPfP5pY92NunKZwwi51QUb2npsO4TO5o"></span><span style='font-size:10pt;font-family:"Helvetica Neue"'><u></u><u></u></span>
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<a href="https://sso.lesmills.com/login.aspx?spName=Club_Portal" target="_blank" rel="noreferrer"><span style='font-size:12pt;font-family:"Avenir LT Com 35 Light",sans-serif'>Les Mills Club Portal Resources</span></a></span><span style='font-size:12pt;font-family:"Avenir LT Com 35 Light",sans-serif'>    <br>
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</span><span style='font-size:10pt;font-family:"Helvetica Neue"'><a href="https://lesmills.secure.force.com/instructorportal/Login" target="_blank" rel="noreferrer"><span style='font-size:12pt;font-family:"Avenir LT Com 35 Light",sans-serif'>Les Mills Instructor Portal
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</span><span style='font-size:10pt;font-family:"Helvetica Neue"'><a href="https://sso.lesmills.com/login.aspx?spName=https%3A%2F%2Fbrandcentral.lesmills.com%2Fservlet%2Fsaml&amp;samlContext=5d55446f-5405-4b2c-beb2-6274de5b575d" target="_blank" rel="noreferrer"><span style='font-size:12pt;font-family:"Avenir LT Com 35 Light",sans-serif'>Les<br>
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Mills Brand Central Marketing Resources</span></a><u></u><u></u></span>
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| </span><span style='font-size:10pt;font-family:"Helvetica Neue"'><a href="https://www.careers.lesmills.com/" target="_blank" rel="noreferrer"><span style='font-size:12pt;font-family:"Avenir LT Com 35 Light",sans-serif'>Careers</span></a><u></u><u></u></span>
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<b>From:</b> Andrew J Gallant &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
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<b>Sent:</b> Friday, October 2, 2020 12:42 PM<br>
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<b>To:</b> Mackenzie Betts &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
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<b>Subject:</b> Update<u></u><u></u></span></div>
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<div class="MsoNormal" style="margin-bottom:12pt"><span style='font-size:10pt;font-family:"Helvetica Neue"'>The system keeps freezing.<u></u><u></u></span></div>
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<div class="MsoNormal" style="margin-bottom:12pt"><span style='font-size:10pt;font-family:"Helvetica Neue"'>Can we update the system now?<br>
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</span><b><span style="font-size:10pt;font-family:Verdana,sans-serif">Andrew J Gallant, General Manager</span></b><span style='font-size:10pt;font-family:"Helvetica Neue"'><u></u><u></u></span>
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</span><b><span style="font-size:10pt;font-family:Verdana,sans-serif">Beverly Athletic Club </span></b><span style='font-size:10pt;font-family:"Helvetica Neue"'><u></u><u></u></span>
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</span><span style="font-size:10pt;font-family:Verdana,sans-serif"><a href="https://www.google.com/maps/search/7+Reservoir+Road,%C2%A0+Beverly,+MA+01915?entry=gmail&amp;source=g" target="_blank" rel="noreferrer">7 Reservoir Road, </a></span><span style="font-size:9.5pt;font-family:Verdana,sans-serif"><a href="https://www.google.com/maps/search/7+Reservoir+Road,%C2%A0+Beverly,+MA+01915?entry=gmail&amp;source=g" target="_blank" rel="noreferrer">Beverly,
 MA 01915</a><br>
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<a target="_blank" rel="noreferrer">TEL:978-927-0920</a> Ext: 14    </span><span style='font-size:10pt;font-family:"Helvetica Neue"'><u></u><u></u></span>
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</span><span style="font-size:10pt;font-family:Verdana,sans-serif">600 <a href="https://www.google.com/maps/search/Cummings+Center,%C2%A0+Beverly,+MA+01915?entry=gmail&amp;source=g" target="_blank" rel="noreferrer">
Cummings Center, </a></span><span style="font-size:9.5pt;font-family:Verdana,sans-serif"><a href="https://www.google.com/maps/search/Cummings+Center,%C2%A0+Beverly,+MA+01915?entry=gmail&amp;source=g" target="_blank" rel="noreferrer">Beverly, MA 01915</a><br>
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</span><span style="font-size:1pt;font-family:fdtktid,serif;color:white">4008:859387</span><span style='font-size:10pt;font-family:"Helvetica Neue"'><br>
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<div class="MsoNormal">-- <u></u><u></u>
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<b><span style="font-family:Verdana,sans-serif">Andrew J Gallant, General Manager</span></b><u></u><u></u>
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<b><span style="font-family:Verdana,sans-serif">Beverly Athletic Club </span></b><u></u><u></u>
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<span style="font-family:Verdana,sans-serif">7 Reservoir Road, </span><span style="font-size:9.5pt;font-family:Verdana,sans-serif">Beverly, MA 01915
<a target="_blank" rel="noreferrer">TEL:978-927-0920</a> Ext: 14    </span><u></u><u></u>
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<span style="font-family:Verdana,sans-serif">600 Cummings Center, </span><span style="font-size:9.5pt;font-family:Verdana,sans-serif">Beverly, MA 01915
<a target="_blank" rel="noreferrer">TEL:978-927-0921</a> </span><u></u><u></u>
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