Subject: Ticket re-opened - [#4008] RE: Update
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Fri, 02 Oct 2020 20:17:57 +0000

Hi Pritish Nandi,  Ticket “#4008 – RE: Update” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4008 to view the ticket.  Ticket comment   It needs to be refreshed on all videos (this is the unit that we have in the main studio) not the RPM studio If we close the APP and refresh it....it works and sometimes we need to do it few times.   

            
    
 Andrew J Gallant, General Manager 
 Beverly Athletic Club  
 
7 Reservoir Road, Beverly, MA 01915 TEL:978-927-0920 Ext: 14    

600 Cummings Center, Beverly, MA 01915 TEL:978-927-0921 

   

 

    
  
 On Fri, Oct 2, 2020 at 2:47 PM Les Mills International <[email-masked]> wrote: 

	 
 Hi Andrew, 
 ​ 
 ​Thank you for reaching out to us today. 
   
 Please provide us with a short video of the problem or a screenshot of the error message you see on iPad. 
   
 We look forward to hearing from you. 
   
 Kind regards, Olesia Customer Services Les Mills Virtual App  Ticket: https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4008

                           
                            On
                            Sat, 3 Oct at  6:59 AM
                            ,  Andrew J Gallant <[email-masked]>  wrote:
                             Yes........we need to keep closing out of it and relaunching it.              
    
 Andrew J Gallant, General Manager 
 Beverly Athletic Club  
 
7 Reservoir Road, Beverly, MA 01915 TEL:978-927-0920 Ext: 14    

600 Cummings Center, Beverly, MA 01915 TEL:978-927-0921 

   

 

 On Fri, Oct 2, 2020 at 1:53 PM Mackenzie Betts <[email-masked]> wrote: 

 
 
 Hi Andrew, 
   
 The app on the iPad keeps freezing? I’ve included the Help Desk to see if they have an idea of why this might be. It is not recommended to update the Virtual
 App with IOS 14, as it’s not currently compatible with Virtual yet. 
   
 Live actively, 
   
 Mackenzie Betts | Customer Experience Specialist | LMUS 
 
[email-masked]
 | (312) 858-1715

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From: Andrew J Gallant <[email-masked]>
 
Sent: Friday, October 2, 2020 12:42 PM 
To: Mackenzie Betts <[email-masked]> 
Subject: Update

 

 
 The system keeps freezing.

 

 
 
 Can we update the system now? 

 

 

 

 

 

 

 

 
Andrew J Gallant, General Manager

 
 
Beverly Athletic Club 

 
 
7 Reservoir Road, Beverly, MA 01915
TEL:978-927-0920 Ext: 14    

 
 
600 Cummings Center, Beverly, MA 01915
TEL:978-927-0921