Subject: New Reply Received - RE: Update
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Fri, 02 Oct 2020 20:17:56 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  RE: Update  Ticket comment <div dir="ltr">It needs to be refreshed on all videos (this is the unit that we have in the main studio) not the RPM studio If we close the APP and refresh it....it works and sometimes we need to do it few times.<div><br></div>
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<div><b><font>Andrew J Gallant, General Manager</font></b></div>
<div><font><b>Beverly Athletic Club </b></font></div>
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<font>7 Reservoir Road, </font><span style="font-family:verdana,sans-serif;font-size:12.8000001907349px">Beverly, MA 01915 TEL:978-927-0920 Ext: 14</span><span style="font-family:verdana,sans-serif;font-size:12.8000001907349px">    </span>
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<font>600 Cummings Center, </font><span style="font-size:12.8000001907349px;font-family:verdana,sans-serif">Beverly, MA 01915 TEL:978-927-0921</span><span style="font-size:12.8000001907349px;font-family:verdana,sans-serif"> </span>
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<div>On Fri, Oct 2, 2020 at 2:47 PM Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Andrew,</div>
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<div dir="ltr">​Thank you for reaching out to us today.</div>
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<div dir="ltr">Please provide us with a short video of the problem or a screenshot of the error message you see on iPad.</div>
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<div dir="ltr">We look forward to hearing from you.</div>
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<div dir="ltr">Kind regards,<br>Olesia<br>Customer Services<br>Les Mills Virtual App<br><br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4008" rel="noreferrer" target="_blank">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4008</a>
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                            Sat, 3 Oct at  6:59 AM
                            <span>,  Andrew J Gallant &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;  wrote:
                            <div dir="ltr">Yes........we need to keep closing out of it and relaunching it. <br><div><div dir="ltr"><div dir="ltr"><div><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr">
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<div><b><font>Andrew J Gallant, General Manager</font></b></div>
<div><font><b>Beverly Athletic Club </b></font></div>
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<font>7 Reservoir Road, </font><span style="font-family:verdana,sans-serif;font-size:12.8px">Beverly, MA 01915 TEL:978-927-0920 Ext: 14</span><span style="font-family:verdana,sans-serif;font-size:12.8px">    </span>
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<font>600 Cummings Center, </font><span style="font-size:12.8px;font-family:verdana,sans-serif">Beverly, MA 01915 TEL:978-927-0921</span><span style="font-size:12.8px;font-family:verdana,sans-serif"> </span>
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<div>On Fri, Oct 2, 2020 at 1:53 PM Mackenzie Betts &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; wrote:<br>
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<div class="MsoNormal"><span style='font-size:12pt;font-family:"Avenir LT Com 35 Light",sans-serif'>Hi Andrew,<u></u><u></u></span></div>
<div class="MsoNormal"><span style='font-size:12pt;font-family:"Avenir LT Com 35 Light",sans-serif'><u></u> <u></u></span></div>
<div class="MsoNormal"><span style='font-size:12pt;font-family:"Avenir LT Com 35 Light",sans-serif'>The app on the iPad keeps freezing? I’ve included the Help Desk to see if they have an idea of why this might be. It is not recommended to update the Virtual
 App with IOS 14, as it’s not currently compatible with Virtual yet.<u></u><u></u></span></div>
<div class="MsoNormal"><span style='font-size:12pt;font-family:"Avenir LT Com 35 Light",sans-serif'><u></u> <u></u></span></div>
<div class="MsoNormal"><span style='font-size:12pt;font-family:"Avenir LT Com 35 Light",sans-serif'>Live actively,<u></u><u></u></span></div>
<div class="MsoNormal"><b><span style='font-size:12pt;font-family:"Avenir LT Com 35 Light",sans-serif'><u></u> <u></u></span></b></div>
<div class="MsoNormal"><b><span style='font-size:12pt;font-family:"Avenir LT Com 35 Light",sans-serif'>Mackenzie Betts | Customer Experience Specialist | LMUS<u></u><u></u></span></b></div>
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<a href="mailto:[email-masked]" rel="noreferrer" target="_blank"><span style='font-size:12pt;font-family:"Avenir LT Com 35 Light",sans-serif;color:blue'>[email-masked]</span></a><span style='font-size:12pt;font-family:"Avenir LT Com 35 Light",sans-serif'>
<span style="color:black"> | </span>(312) 858-1715<u></u><u></u></span>
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<a href="https://calendly.com/mackenzie-betts/les-mills-partnership-discussion" rel="noreferrer" target="_blank"><span style='font-size:12pt;font-family:"Avenir LT Com 35 Light",sans-serif;color:blue'>Schedule a call with me</span></a><u></u><u></u>
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<a href="https://www.lesmills.com/us/clubs-and-facilities/recovery/" rel="noreferrer" target="_blank"><span style='font-size:12pt;font-family:"Avenir LT Com 35 Light",sans-serif;color:blue'>Click here to
</span><span style='font-size:12pt;font-family:"Avenir LT Com 35 Light",sans-serif;color:blue'>find resources &amp; information you need to re-open your club</span></a><u><span style='font-size:12pt;font-family:"Avenir LT Com 35 Light",sans-serif;color:blue'><u></u><u></u></span></u>
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<span style='font-size:12pt;font-family:"Avenir LT Com 35 Light",sans-serif'><img width="204" height="29" style="width: 2.125in; height: 0.302in" id="gmail-m_-7312115103604314643gmail-m_-1726899077837339244Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzUyODQwODgsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.LBSAP_mbHY4PPfP5pY92NunKZwwi51QUb2npsO4TO5o"></span><u></u><u></u>
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<span style='font-family:"Avenir Light";color:black'> </span><a href="https://www.lesmills.com/us/clubs-and-facilities/coronavirus-webinar-series/" rel="noreferrer" target="_blank"><span style='font-family:"Avenir Light";color:black;text-decoration:none'><img width="419" height="104" style="width: 4.3645in; height: 1.0833in" id="gmail-m_-7312115103604314643gmail-m_-1726899077837339244Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzUyODQwODksImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.cOtbXtov6ABUCRp8Q4Y1g0-I5IrvHvGU9llTdJBmPmI" alt="signature_364644843"></span></a><span style='font-family:"Avenir Light";color:black'><u></u><u></u></span>
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<a href="https://sso.lesmills.com/login.aspx?spName=Club_Portal" rel="noreferrer" target="_blank"><span style='font-size:12pt;font-family:"Avenir LT Com 35 Light",sans-serif;color:blue'>Les Mills Club Portal Resources</span></a><span style='font-size:12pt;font-family:"Avenir LT Com 35 Light",sans-serif'>    
</span><a href="https://lesmills.secure.force.com/instructorportal/Login" rel="noreferrer" target="_blank"><span style='font-size:12pt;font-family:"Avenir LT Com 35 Light",sans-serif;color:blue'>Les Mills Instructor Portal Resources</span></a><span style='font-size:12pt;font-family:"Avenir LT Com 35 Light",sans-serif'>    
</span><a href="https://sso.lesmills.com/login.aspx?spName=https%3A%2F%2Fbrandcentral.lesmills.com%2Fservlet%2Fsaml&amp;samlContext=5d55446f-5405-4b2c-beb2-6274de5b575d" rel="noreferrer" target="_blank"><span style='font-size:12pt;font-family:"Avenir LT Com 35 Light",sans-serif;color:blue'>Les
 Mills Brand Central Marketing Resources</span></a><span style='font-size:12pt;font-family:"Avenir LT Com 35 Light",sans-serif'><u></u><u></u></span>
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<a href="http://www.lesmills.com/" rel="noreferrer" target="_blank"><span style='font-size:12pt;font-family:"Avenir LT Com 35 Light",sans-serif;color:blue'>lesmills.com</span></a><span style='font-size:12pt;font-family:"Avenir LT Com 35 Light",sans-serif'> | </span><a href="https://www.facebook.com/LesMillsUS" rel="noreferrer" target="_blank"><span style='font-size:12pt;font-family:"Avenir LT Com 35 Light",sans-serif;color:blue'>Facebook</span></a><span style='font-size:12pt;font-family:"Avenir LT Com 35 Light",sans-serif'> | </span><a href="http://www.twitter.com/LesMillsUS" rel="noreferrer" target="_blank"><span style='font-size:12pt;font-family:"Avenir LT Com 35 Light",sans-serif;color:blue'>Twitter</span></a><span style='font-size:12pt;font-family:"Avenir LT Com 35 Light",sans-serif'> | </span><a href="http://instagram.com/lesmillstribe" rel="noreferrer" target="_blank"><span style='font-size:12pt;font-family:"Avenir LT Com 35 Light",sans-serif;color:blue'>Instagram</span></a><span style='font-size:12pt;font-family:"Avenir LT Com 35 Light",sans-serif'> | </span><a href="https://www.youtube.com/user/lesmillsgroupfitness" rel="noreferrer" target="_blank"><span style='font-size:12pt;font-family:"Avenir LT Com 35 Light",sans-serif;color:blue'>YouTube</span></a><span style='font-size:12pt;font-family:"Avenir LT Com 35 Light",sans-serif'> | </span><a href="https://www.linkedin.com/company/les-mills-us-page" rel="noreferrer" target="_blank"><span style='font-size:12pt;font-family:"Avenir LT Com 35 Light",sans-serif;color:blue'>LinkedIn</span></a><span style='font-size:12pt;font-family:"Avenir LT Com 35 Light",sans-serif'>
 | </span><a href="https://www.careers.lesmills.com/" rel="noreferrer" target="_blank"><span style='font-size:12pt;font-family:"Avenir LT Com 35 Light",sans-serif;color:blue'>Careers</span></a><span style='font-size:12pt;font-family:"Avenir LT Com 35 Light",sans-serif'><u></u><u></u></span>
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<b>From:</b> Andrew J Gallant &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;
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<b>Sent:</b> Friday, October 2, 2020 12:42 PM<br>
<b>To:</b> Mackenzie Betts &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;<br>
<b>Subject:</b> Update<u></u><u></u>
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<div class="MsoNormal">The system keeps freezing.<u></u><u></u>
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<b><span style="font-family:Verdana,sans-serif">Andrew J Gallant, General Manager</span></b><u></u><u></u>
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<b><span style="font-family:Verdana,sans-serif">Beverly Athletic Club </span></b><u></u><u></u>
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<span style="font-family:Verdana,sans-serif">7 Reservoir Road, </span><span style="font-size:9.5pt;font-family:Verdana,sans-serif">Beverly, MA 01915
<a rel="noreferrer">TEL:978-927-0920</a> Ext: 14    </span><u></u><u></u>
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<span style="font-family:Verdana,sans-serif">600 Cummings Center, </span><span style="font-size:9.5pt;font-family:Verdana,sans-serif">Beverly, MA 01915
<a rel="noreferrer">TEL:978-927-0921</a> </span><u></u><u></u>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4008