Subject: Re: LSM Joining Case Test - Tushar Sachdeva
From: Tushar Sachdeva <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 2 Oct 2020 13:29:39 -0400

| | LSM Joining Case Test

Name | Tushar Sachdeva
E-mail | [email-masked]
Phone Number | (+91) 9870350858
Which blurb would you select? | Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | In this blurb, details regarding delivery of tickets has been stated and also, Information is provided regarding download of E - Tickets. Details regarding Tracking of Tickets is also provided.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | A good Customer Service is done as it's considered as a Job only and great Customer Service is done as Agent puts himself in Customer's shoes while providing any Information or solving their Queries. A good Customer Service is like barely keeping Customer satisfied & on the other hand, a great Customer service is like keeping customers satisfied and loyal as well. A good Customer service is like just solving problems, providing information and on the other hand, a great Customer service is like going extra mile to help the customer keeping satisfied & loyal as well. A good Customer service is just like doing your Job in helping customers whereas a great Customer service is like taking ownership of helping the customer. At the end maybe he or she will be very happy with the resolution & will provide good feedback.

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