Subject: New Reply Received - RE: Welcome to Les Mills Virtual
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Fri, 02 Oct 2020 15:31:03 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  RE: Welcome to Les Mills Virtual  Ticket comment <div dir="ltr">ok, thanks.  Why would there even be a cancellation pending?  </div>
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<div>On Fri, Oct 2, 2020 at 11:18 AM Lee Robinson &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div class="MsoNormal">Josh,<u></u><u></u>
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<div class="MsoNormal">I do see a cancellation pending on your account for 10/31. It should not affect the services you are receiving now. Let me reach out to the AV provider to assist you.<u></u><u></u>
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<div class="MsoNormal">In Best Health,<u></u><u></u>
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<b><span style='font-size:9pt;font-family:"Avenir LT Com 35 Light",sans-serif'>Lee Robinson</span></b><span style='font-size:9pt;font-family:"Avenir LT Com 35 Light",sans-serif'> |Director of Business Development<u></u><u></u></span>
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<u><span style='font-size:9pt;font-family:"Avenir LT Com 35 Light",sans-serif;color:rgb(5,99,193)'><a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style="color:rgb(5,99,193)">[email-masked]</span></a></span></u><span style='font-size:9pt;font-family:"Avenir LT Com 35 Light",sans-serif'>  312.805.7969</span><span style="font-size:9pt"><u></u><u></u></span>
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<span style='font-size:8pt;font-family:"Avenir LT Com 35 Light",sans-serif'><a href="http://www.lesmills.com/" target="_blank" rel="noreferrer"><span style="color:rgb(5,99,193)">lesmills.com</span></a> | <a href="https://www.facebook.com/LesMillsUS" target="_blank" rel="noreferrer"><span style="color:rgb(5,99,193)">Facebook</span></a> | <a href="http://www.twitter.com/LesMillsUS" target="_blank" rel="noreferrer"><span style="color:rgb(5,99,193)">Twitter</span></a> | <a href="http://instagram.com/lesmillstribe" target="_blank" rel="noreferrer"><span style="color:rgb(5,99,193)">Instagram</span></a> | <a href="https://www.youtube.com/user/lesmillsgroupfitness" target="_blank" rel="noreferrer"><span style="color:rgb(5,99,193)">YouTube</span></a> | <a href="https://www.linkedin.com/company/les-mills-us-page" target="_blank" rel="noreferrer"><span style="color:rgb(5,99,193)">LinkedIn</span></a>
 | <a href="https://www.careers.lesmills.com/" target="_blank" rel="noreferrer"><span style="color:rgb(5,99,193)">Careers</span></a></span><span style="font-size:8pt"><u></u><u></u></span>
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<a href="https://calendly.com/lee-robinson-1/partnership_discussion" target="_blank" rel="noreferrer"><span style="color:rgb(5,99,193)">Click here to schedule a meeting</span></a>
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<div class="MsoNormal"><span style="font-size:10pt"><a href="https://calendly.com/lee-mackenzie/les-mills-kickoff-call-lee-mackenzie" target="_blank" rel="noreferrer"><span style="color:rgb(5,99,193)">Live Program &amp; Digital launch- support meeting</span></a><u></u><u></u></span></div>
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<b>From:</b> Josh Smith (C.A.C.) &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Friday, October 2, 2020 9:35 AM<br>
<b>To:</b> Support &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Carter Green &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Mackenzie Betts &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Carla M. Schneckenburger &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Lee Robinson &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: RE: Welcome to Les Mills Virtual<u></u><u></u>
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<div class="MsoNormal">ok, can you please reactivate ASAP?  And why would this be canceled?  <u></u><u></u>
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<div class="MsoNormal">On Fri, Oct 2, 2020 at 10:28 AM Les Mills International &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<u></u><u></u>
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<div class="MsoNormal"><span style="font-size:10pt;font-family:Helvetica,sans-serif">Hi Carter,<u></u><u></u></span></div>
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<div class="MsoNormal"><span style="font-size:10pt;font-family:Helvetica,sans-serif">Thank you for reaching out to us today.<u></u><u></u></span></div>
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<div class="MsoNormal"><span style="font-size:10pt;font-family:Helvetica,sans-serif">I have checked the Cambridge Athletic Club - Athenaeum Building Virtual account and can clearly see that all virtual programs have been canceled. An error message appears
 in the Scheduler for all classes: “Your program entitlement has expired. Playback of this class will not occur. Please remove or update the class." Therefore, the customer cannot play in any class. Please update the status of virtual programs in Salesforce
 to 'Operational'.<u></u><u></u></span></div>
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<div class="MsoNormal"><span style="font-size:10pt;font-family:Helvetica,sans-serif">After that, all content will start downloading from scratch.<u></u><u></u></span></div>
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<div class="MsoNormal"><span style="font-size:10pt;font-family:Helvetica,sans-serif">Please let us know how it goes.<u></u><u></u></span></div>
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<div class="MsoNormal"><span style="font-size:10pt;font-family:Helvetica,sans-serif">Best Regards,<br>
Olesia<br>
Customer Services<br>
Les Mills Virtual App<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4004" target="_blank" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4004</a><u></u><u></u></span></div>
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<div class="MsoNormal"><span style="font-size:10pt;font-family:Helvetica,sans-serif">On Sat, 3 Oct at 2:58 AM , Josh Smith (C.A.C.) &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10pt;font-family:Helvetica,sans-serif">Thanks Carter.  This is working at our 600 Technology Sq location, but our 215 First location has been using LM Virtual for a while now and we NEED this to work ASAP.  Is
 it a billing thing?  We spoke about how LM has messed up the billing for our accounts, could it be related to that?  I know you're on it now and cleaning things up on this end, but maybe that's it since it looks like virtual is missing and now classes are
 loaded.  Given it looks like it happened yesterday 10/1 that might make sense.    <u></u><u></u></span></div>
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<div class="MsoNormal"><span style="font-size:10pt;font-family:Helvetica,sans-serif">On Fri, Oct 2, 2020 at 9:55 AM Carla Schneckenburger (C.A.C) &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<u></u><u></u></span></div>
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<div class="MsoNormal"><span style='font-size:10pt;font-family:"Trebuchet MS",sans-serif;color:rgb(32,18,77)'>Hi All, <u></u><u></u></span></div>
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<div class="MsoNormal"><span style='font-size:10pt;font-family:"Trebuchet MS",sans-serif;color:rgb(32,18,77)'>All Virtual LM classes have been removed from our First St account and they are all showing up as expired. i think that's the issue. <u></u><u></u></span></div>
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<div class="MsoNormal"><span style='font-size:10pt;font-family:"Trebuchet MS",sans-serif;color:rgb(32,18,77)'>Do you know why that location would have had them all removed but our other location is totally fine? <u></u><u></u></span></div>
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<div class="MsoNormal"><span style="font-size:10pt;font-family:Helvetica,sans-serif">On Fri, Oct 2, 2020 at 8:52 AM Carter Green &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<u></u><u></u></span></div>
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<span style='font-size:10pt;font-family:"Avenir LT Com 35 Light",sans-serif'>Hi Josh,</span><span style="font-size:10pt;font-family:Helvetica,sans-serif"><u></u><u></u></span>
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<span style='font-size:10pt;font-family:"Avenir LT Com 35 Light",sans-serif'>Sorry there are issues.  Mackenzie may be able to offer some troubleshooting tips and I have also CC’d the Virtual Helpdesk.</span><span style="font-size:10pt;font-family:Helvetica,sans-serif"><u></u><u></u></span>
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<span style='font-size:10pt;font-family:"Avenir LT Com 35 Light",sans-serif'>Carter</span><span style="font-size:10pt;font-family:Helvetica,sans-serif"><u></u><u></u></span>
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<b><span style='font-size:10pt;font-family:"Avenir LT Com 35 Light",sans-serif'>Carter Green | Customer Experience Manager</span></b><span style="font-size:10pt;font-family:Helvetica,sans-serif"><u></u><u></u></span>
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<span style='font-size:10pt;font-family:"Avenir LT Com 35 Light",sans-serif'><a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a> | 202.439.7856</span><span style="font-size:10pt;font-family:Helvetica,sans-serif"><u></u><u></u></span>
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<a href="https://www.lesmills.com/us/clubs-and-facilities/recovery/" target="_blank" rel="noreferrer"><span style="font-size:10pt;font-family:Helvetica,sans-serif;color:windowtext;text-decoration:none"><img width="389" height="106" style="width: 4.0555in; height: 1.1041in" id="gmail-m_-5491655385731074446_x0000_i1062" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzUyNjEzOTcsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.yZ_61bv4dXC9MqLUTlJAnu5UrW4sUrpB0zACb0XhsLE"></span></a><span style="font-size:10pt;font-family:Helvetica,sans-serif"><u></u><u></u></span>
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<span style="font-size:10pt;font-family:Helvetica,sans-serif"><a href="http://www.lesmills.com/" target="_blank" rel="noreferrer"><span style='font-family:"Avenir LT Com 35 Light",sans-serif'>LesMills.com</span></a></span><span style='font-size:10pt;font-family:"Avenir LT Com 35 Light",sans-serif'> | </span><span style="font-size:10pt;font-family:Helvetica,sans-serif"><a href="https://www.facebook.com/LesMillsUS" target="_blank" rel="noreferrer"><span style='font-family:"Avenir LT Com 35 Light",sans-serif'>Facebook</span></a></span><span style='font-size:10pt;font-family:"Avenir LT Com 35 Light",sans-serif'> | </span><span style="font-size:10pt;font-family:Helvetica,sans-serif"><a href="http://www.twitter.com/LesMillsUS" target="_blank" rel="noreferrer"><span style='font-family:"Avenir LT Com 35 Light",sans-serif'>Twitter</span></a></span><span style='font-size:10pt;font-family:"Avenir LT Com 35 Light",sans-serif'> | </span><span style="font-size:10pt;font-family:Helvetica,sans-serif"><a href="http://instagram.com/lesmillstribe" target="_blank" rel="noreferrer"><span style='font-family:"Avenir LT Com 35 Light",sans-serif'>Instagram</span></a></span><span style='font-size:10pt;font-family:"Avenir LT Com 35 Light",sans-serif'> | </span><span style="font-size:10pt;font-family:Helvetica,sans-serif"><a href="https://www.youtube.com/user/lesmillsgroupfitness" target="_blank" rel="noreferrer"><span style='font-family:"Avenir LT Com 35 Light",sans-serif'>YouTube</span></a></span><span style='font-size:10pt;font-family:"Avenir LT Com 35 Light",sans-serif'> | </span><span style="font-size:10pt;font-family:Helvetica,sans-serif"><a href="https://www.linkedin.com/company/les-mills-us-page" target="_blank" rel="noreferrer"><span style='font-family:"Avenir LT Com 35 Light",sans-serif'>LinkedIn</span></a>
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<b><span style="font-size:10pt;font-family:Helvetica,sans-serif">From:</span></b><span style="font-size:10pt;font-family:Helvetica,sans-serif"> Josh Smith (C.A.C.) &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Friday, October 2, 2020 6:36 AM<br>
<b>To:</b> Mackenzie Betts &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Carter Green &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Carla M. Schneckenburger &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Lee Robinson &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: Welcome to Les Mills Virtual <u></u><u></u></span>
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<div class="MsoNormal"><span style="font-size:10pt;font-family:Helvetica,sans-serif">The LM Virtual is NOT working for us at our 215 First St location.  No classes are listed, we can not even choose a class.  I'm logged into our LM virtual account and can
 not schedule classes there and add them to our schedule either.  We restarted the IPad and nothing.  We did not update to IOS, still 13.7.  This app has been working great for us and we've been streaming classes for members and worked last night.  This issue
 started this morning and we could not run a Sprint class for members who were here ready to take it.  Out Tech Sq location is having similar issues, classes are not playing.  
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<div class="MsoNormal"><span style="font-size:10pt;font-family:Helvetica,sans-serif">Can you please look into this for us or tell me who I should contact so we can get this fixed ASAP?
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<div class="MsoNormal"><span style="font-size:10pt;font-family:Helvetica,sans-serif">Thanks, Josh
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<div class="MsoNormal"><span style="font-size:10pt;font-family:Helvetica,sans-serif">On Wed, Jul 1, 2020 at 10:57 AM Mackenzie Betts &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span style='font-size:12pt;font-family:"Avenir LT Com 35 Light",sans-serif'>Hi Josh,</span><span style="font-size:10pt;font-family:Helvetica,sans-serif">
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<span style='font-size:12pt;font-family:"Avenir LT Com 35 Light",sans-serif'>Sure thing! I sent over the Virtual onboarding email to Izzy this morning. Please use
<a href="https://uk.lesmillsvirtual.com/virtual/signup" target="_blank" rel="noreferrer">this link to login to the Virtual Scheduler</a>
<b>first</b> and then you can use the same login credentials for the iPad. Your username is
<a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style="color:black;background:white">[email-masked]</span></a> And temporary password
<span style="color:black;background:white">Tp0#qAXpsQWm which you can change after you’ve logged in. Let me know if you have questions!</span></span><span style="font-size:10pt;font-family:Helvetica,sans-serif">
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<span style='font-size:12pt;font-family:"Avenir LT Com 35 Light",sans-serif'>Live actively,</span><span style="font-size:10pt;font-family:Helvetica,sans-serif">
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<b><span style='font-size:12pt;font-family:"Avenir LT Com 35 Light",sans-serif'>Mackenzie Betts | Customer Experience Specialist | LMUS</span></b><span style="font-size:10pt;font-family:Helvetica,sans-serif">
<u></u><u></u></span>
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<span style="font-size:10pt;font-family:Helvetica,sans-serif"><a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style='font-size:12pt;font-family:"Avenir LT Com 35 Light",sans-serif'>[email-masked]</span></a></span><span style='font-size:12pt;font-family:"Avenir LT Com 35 Light",sans-serif'>
<span style="color:black"> | </span>(312) 858-1715</span><span style="font-size:10pt;font-family:Helvetica,sans-serif">
<u></u><u></u></span>
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<div class="MsoNormal"><span style="font-size:10pt;font-family:Helvetica,sans-serif"><a href="https://calendly.com/mackenzie-betts/les-mills-partnership-discussion" target="_blank" rel="noreferrer"><span style='font-size:12pt;font-family:"Avenir LT Com 35 Light",sans-serif'>Schedule
 a call with me</span></a> <u></u><u></u></span></div>
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<div class="MsoNormal"><span style="font-size:10pt;font-family:Helvetica,sans-serif"><a href="https://www.lesmills.com/us/clubs-and-facilities/recovery/" target="_blank" rel="noreferrer"><span style='font-size:12pt;font-family:"Avenir LT Com 35 Light",sans-serif'>Click
 here to find resources &amp; information you need to re-open your club</span></a> <u></u>
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<span style='font-size:10pt;font-family:"Avenir Light";color:black'> </span><a href="https://www.lesmills.com/us/clubs-and-facilities/coronavirus-webinar-series/" target="_blank" rel="noreferrer"><span style='font-size:10pt;font-family:"Avenir Light";color:black;text-decoration:none'><img width="419" height="104" style="width: 4.368in; height: 1.0833in" id="gmail-m_-5491655385731074446_x0000_i1060" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzUyNjEzOTksImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.uCqDeBaUsvzNdTVnftwmY_NHND4UNEpwu-vKQMIMN_M" alt="signature_364644843"></span></a><span style="font-size:10pt;font-family:Helvetica,sans-serif">
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<span style="font-size:10pt;font-family:Helvetica,sans-serif"><a href="https://sso.lesmills.com/login.aspx?spName=Club_Portal" target="_blank" rel="noreferrer"><span style='font-size:12pt;font-family:"Avenir LT Com 35 Light",sans-serif'>Les Mills
 Club Portal Resources</span></a></span><span style='font-size:12pt;font-family:"Avenir LT Com 35 Light",sans-serif'>    
</span><span style="font-size:10pt;font-family:Helvetica,sans-serif"><a href="https://lesmills.secure.force.com/instructorportal/Login" target="_blank" rel="noreferrer"><span style='font-size:12pt;font-family:"Avenir LT Com 35 Light",sans-serif'>Les Mills Instructor Portal
 Resources</span></a></span><span style='font-size:12pt;font-family:"Avenir LT Com 35 Light",sans-serif'>    
</span><span style="font-size:10pt;font-family:Helvetica,sans-serif"><a href="https://sso.lesmills.com/login.aspx?spName=https%3A%2F%2Fbrandcentral.lesmills.com%2Fservlet%2Fsaml&amp;samlContext=5d55446f-5405-4b2c-beb2-6274de5b575d" target="_blank" rel="noreferrer"><span style='font-size:12pt;font-family:"Avenir LT Com 35 Light",sans-serif'>Les
 Mills Brand Central Marketing Resources</span></a> <u></u><u></u></span>
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<span style="font-size:10pt;font-family:Helvetica,sans-serif"><a href="http://www.lesmills.com/" target="_blank" rel="noreferrer"><span style='font-size:12pt;font-family:"Avenir LT Com 35 Light",sans-serif'>lesmills.com</span></a></span><span style='font-size:12pt;font-family:"Avenir LT Com 35 Light",sans-serif'> | </span><span style="font-size:10pt;font-family:Helvetica,sans-serif"><a href="https://www.facebook.com/LesMillsUS" target="_blank" rel="noreferrer"><span style='font-size:12pt;font-family:"Avenir LT Com 35 Light",sans-serif'>Facebook</span></a></span><span style='font-size:12pt;font-family:"Avenir LT Com 35 Light",sans-serif'> | </span><span style="font-size:10pt;font-family:Helvetica,sans-serif"><a href="http://www.twitter.com/LesMillsUS" target="_blank" rel="noreferrer"><span style='font-size:12pt;font-family:"Avenir LT Com 35 Light",sans-serif'>Twitter</span></a></span><span style='font-size:12pt;font-family:"Avenir LT Com 35 Light",sans-serif'> | </span><span style="font-size:10pt;font-family:Helvetica,sans-serif"><a href="http://instagram.com/lesmillstribe" target="_blank" rel="noreferrer"><span style='font-size:12pt;font-family:"Avenir LT Com 35 Light",sans-serif'>Instagram</span></a></span><span style='font-size:12pt;font-family:"Avenir LT Com 35 Light",sans-serif'> | </span><span style="font-size:10pt;font-family:Helvetica,sans-serif"><a href="https://www.youtube.com/user/lesmillsgroupfitness" target="_blank" rel="noreferrer"><span style='font-size:12pt;font-family:"Avenir LT Com 35 Light",sans-serif'>YouTube</span></a></span><span style='font-size:12pt;font-family:"Avenir LT Com 35 Light",sans-serif'> | </span><span style="font-size:10pt;font-family:Helvetica,sans-serif"><a href="https://www.linkedin.com/company/les-mills-us-page" target="_blank" rel="noreferrer"><span style='font-size:12pt;font-family:"Avenir LT Com 35 Light",sans-serif'>LinkedIn</span></a></span><span style='font-size:12pt;font-family:"Avenir LT Com 35 Light",sans-serif'>
 | </span><span style="font-size:10pt;font-family:Helvetica,sans-serif"><a href="https://www.careers.lesmills.com/" target="_blank" rel="noreferrer"><span style='font-size:12pt;font-family:"Avenir LT Com 35 Light",sans-serif'>Careers</span></a>
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<b><span style="font-size:10pt;font-family:Helvetica,sans-serif">From:</span></b><span style="font-size:10pt;font-family:Helvetica,sans-serif"> Josh Smith (C.A.C.) &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Wednesday, July 1, 2020 8:34 AM<br>
<b>To:</b> Lee Robinson &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Mackenzie Betts &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: Welcome to Les Mills Virtual <u></u><u></u></span>
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<div class="MsoNormal"><span style="font-size:10pt;font-family:Helvetica,sans-serif">Lee - we got this email below for out Tech Sq location, but not for our 215 First St location.  I am having techs in today to install.  Can you please send me the info for
 our 215 First St location ASAP so we can set that up?   <u></u><u></u></span></div>
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<span style="font-size:10pt;font-family:Helvetica,sans-serif">---------- Forwarded message ---------<br>
From: </span><strong><span style="font-size:10pt;font-family:Calibri,sans-serif">Les Mills</span></strong><span style="font-size:10pt;font-family:Helvetica,sans-serif"> &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
Date: Thu, Jun 18, 2020 at 2:59 PM<br>
Subject: Welcome to Les Mills Virtual<br>
To: <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a> &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;
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<span style="font-size:7.5pt;font-family:Helvetica,sans-serif;color:white">The world's best Virtual fitness programs.
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<span style="color:white"><a href="https://twitter.com/LesMills" title='"twitter" t' target="_blank" rel="noreferrer"><span style="font-family:Helvetica,sans-serif;color:white;text-decoration:none"><img width="24" height="24" style="width: 0.25in; height: 0.25in" id="gmail-m_-5491655385731074446_x0000_i1058" src="https://gallery.mailchimp.com/b88b3ba75f26335343bfecdc0/images/d6786b56-6db3-490f-9cc1-8eabc5db8494.png"></span></a><a href="https://www.facebook.com/LesMills" title='"Facebook" t' target="_blank" rel="noreferrer"><span style="font-family:Helvetica,sans-serif;color:white;text-decoration:none"><img width="24" height="24" style="width: 0.25in; height: 0.25in" id="gmail-m_-5491655385731074446_x0000_i1057" src="https://gallery.mailchimp.com/b88b3ba75f26335343bfecdc0/images/adcf3f24-8631-4ead-bbba-b64dd7ca1767.png"></span></a><a href="http://instagram.com/lesmillstribe" title='"Instagram" t' target="_blank" rel="noreferrer"><span style="font-family:Helvetica,sans-serif;color:white;text-decoration:none"><img width="24" height="24" style="width: 0.25in; height: 0.25in" id="gmail-m_-5491655385731074446_x0000_i1056" src="https://gallery.mailchimp.com/b88b3ba75f26335343bfecdc0/images/7a973b87-ffb6-450f-b331-4e53ba470ed4.png"></span></a><a href="https://www.youtube.com/user/lesmillsgroupfitness" title='"Youtube" t' target="_blank" rel="noreferrer"><span style="font-family:Helvetica,sans-serif;color:white;text-decoration:none"><img width="24" height="24" style="width: 0.25in; height: 0.25in" id="gmail-m_-5491655385731074446_x0000_i1055" src="https://gallery.mailchimp.com/b88b3ba75f26335343bfecdc0/images/4f3f4bc1-e31c-4be2-b044-3cbfcd193e8e.png"></span></a></span><u></u><u></u>
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<strong><span style="font-size:15pt;font-family:Helvetica,sans-serif;color:rgb(39,48,54)">Kia ora Josh,
</span></strong><u></u><u></u>
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<span style="font-family:Helvetica,sans-serif;color:black">Welcome to LES MILLS Virtual. You have taken the next step to get the World’s best Virtual programs to your members. This email will guide you through some basic steps to complete
 the setup of your LES MILLS Virtual scheduler, the LES MILLS Virtual App and content download.<br>
<br>
We’ve completed the process at our end and your account has been set up to run LES MILLS Virtual on
<strong><span style="font-family:Helvetica,sans-serif">1 devices.</span></strong> Now it’s your turn; let’s get this thing going.
</span><u></u><u></u>
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<u><span style="font-family:Helvetica,sans-serif;color:black">STEP ONE</span></u><span style="color:black">
</span><u></u><u></u>
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<span style="font-family:Helvetica,sans-serif;color:black">Sign in &amp; set up your LES MILLS Virtual Scheduler and create your studio timetables. Please click the link below and use your LES MILLS Virtual Username and Password to get started:</span><span style="color:black">
</span><u></u><u></u>
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<span style="font-family:Helvetica,sans-serif;color:black"><a href="https://uk.lesmillsvirtual.com/virtual/signup" target="_blank" rel="noreferrer">Sign in here.</a></span><span style="color:black">
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<strong><span style="font-family:Helvetica,sans-serif;color:black">Username:
<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a></span></strong><b><span style="font-family:Helvetica,sans-serif;color:black"><br>
<strong><span style="font-family:Helvetica,sans-serif">Password: Tp0#i2F6nuQf</span></strong></span></b><span style="font-family:Helvetica,sans-serif;color:black">
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<u><span style="font-family:Helvetica,sans-serif;color:black">STEP TWO</span></u><span style="color:black">
</span><u></u><u></u>
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<span style="font-family:Helvetica,sans-serif;color:black">Once you have completed set up of your LES MILLS Virtual scheduler account, it’s time to activate your iPad and download the content. There are two options for this step:</span><span style="color:black">
</span><u></u><u></u>
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<span style="font-family:Helvetica,sans-serif;color:black">1. Get your AV partner to prepare the iPad by loading all video content onto the device before installation. You do not need to share your login username or password, all you
 need to provide them is your Content Download Access Code here:</span><span style="color:black">
</span><u></u><u></u>
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<strong><span style="font-family:Helvetica,sans-serif;color:black">ACCESS CODE: 536184fe-f0a9-6747-f810-807bb7e1f17c</span></strong><span style="color:black">
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<span style="font-family:Helvetica,sans-serif;color:black">Follow the
<a href="https://www.lesmills.com/clubs-and-facilities/resources-support/virtual-support/quick-start-guide/" target="_blank" rel="noreferrer">
Content Download instructions</a> on our Virtual Support page.</span><span style="color:black">
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<span style="font-family:Helvetica,sans-serif;color:black">2. Prefer to do it yourself? Grab your Apple iPad Pro and download the LES MILLS Virtual App from the Apple App Store, set up and begin the content download process.</span><span style="color:black">
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<span style="font-family:Helvetica,sans-serif;color:black">Need some support? Why don't you visit our
<a href="https://lesmillsvirtualapp.freshdesk.com/en/support/home" target="_blank" rel="noreferrer">
Virtual FAQs page?</a> For any other queries, reach out to a member of our <a href="https://www.lesmills.com/clubs-and-facilities/virtual/virtual-support" target="_blank" rel="noreferrer">
Virtual Helpdesk Team</a> and someone will be in contact in a flash.</span><span style="color:black">
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<span style="font-family:Helvetica,sans-serif;color:black">We want you and your members to have the best experience with LES MILLS Virtual. Speak to your Les Mills representative on how to optimise your studio timetable and maximise what
 Virtual can do for you. Best practice guides, advice, tips and tricks.</span><span style="color:black">
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<span style="font-family:Helvetica,sans-serif;color:black">We love feedback, if you have anything on your mind,
<a href="https://www.lesmills.com/contact-us" target="_blank" rel="noreferrer">let us know here.</a>
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<span style="font-size:12pt;font-family:Helvetica,sans-serif;color:rgb(39,48,54)"><br>
<strong><span style="font-family:Helvetica,sans-serif">The Les Mills team</span></strong>
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<span style="font-size:9pt;font-family:Helvetica,sans-serif;color:rgb(39,48,54)">This email address is not monitored. Please don't reply to this email if you have any issues contact your Les Mills team.</span><span style="color:black">
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<span style="font-size:7.5pt;font-family:Helvetica,sans-serif;color:rgb(235,235,235)">We respect your right to privacy.
<a href="http://www.lesmills.com/privacy-policy/" target="_blank" rel="noreferrer"><span style="color:white">View our policy</span></a>.</span><span style="color:white">
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<span style="font-size:7.5pt;font-family:Helvetica,sans-serif;color:rgb(235,235,235)">Les Mills International Ltd 2016. All Rights Reserved.<br>
22 Centre St, Freemans Bay, Auckland, New Zealand. <br>
Ph: (64) 9 366 9900</span><span style="color:white"> </span><u></u><u></u>
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<div class="MsoNormal"><span style="font-size:10pt;font-family:Helvetica,sans-serif">Josh Smith<br>
<i><span style="color:black">General Manager</span></i><br>
<b><span style="color:red">Cambridge Athletic Club </span></b>(215 First Street)<br>
<b><span style="color:red">CAC Tech Square </span></b>(600 Technology Square)<br>
<b><span style="color:red">CAC Express </span></b>(101 Main St) <u></u><u></u></span></div>
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<b><span style="font-size:9.5pt;font-family:Helvetica,sans-serif;color:red">CAC OKS </span></b><span style="font-size:9.5pt;font-family:Helvetica,sans-serif">(One Kendall Square)</span><span style="font-size:10pt;font-family:Helvetica,sans-serif">
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<div class="MsoNormal"><span style="font-size:10pt;font-family:Helvetica,sans-serif">Cambridge, MA 02142<br>
(617) 491-8989 x 213<br>
<span style="color:red"><a href="http://www.cambridgeathletic.com" target="_blank" rel="noreferrer">www.cambridgeathletic.com</a></span>
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<span style="font-size:10pt;font-family:Arial,sans-serif;color:gray">Follow us on</span><span style="font-size:10pt;font-family:Arial,sans-serif;color:black">
</span><a href="http://www.facebook.com/pages/Cambridge-MA/Cambridge-Athletic-Club/355261210056" target="_blank" rel="noreferrer"><span style="font-size:10pt;font-family:Arial,sans-serif;text-decoration:none"><img width="16" height="16" style="width: 0.1666in; height: 0.1666in" id="gmail-m_-5491655385731074446_x0000_i1047" src="http://www.images.wisestamp.com/facebook.png" alt="Facebook"></span></a><a href="http://www.yelp.com/biz/cambridge-athletic-club-cambridge" target="_blank" rel="noreferrer"><span style="font-size:10pt;font-family:Arial,sans-serif;text-decoration:none"><img width="16" height="16" style="width: 0.1666in; height: 0.1666in" id="gmail-m_-5491655385731074446_x0000_i1046" src="http://www.images.wisestamp.com/yelp.png" alt="Yelp"></span></a><a href="http://twitter.com/cacfitness" target="_blank" rel="noreferrer"><span style="font-size:10pt;font-family:Arial,sans-serif;text-decoration:none"><img width="16" height="16" style="width: 0.1666in; height: 0.1666in" id="gmail-m_-5491655385731074446_x0000_i1045" src="http://www.images.wisestamp.com/twitter.png" alt="Twitter"></span></a><a href="https://www.instagram.com/cambridgeathleticclub/" target="_blank" rel="noreferrer"><span style="font-size:10pt;font-family:Arial,sans-serif;text-decoration:none"><img width="16" height="16" style="width: 0.1666in; height: 0.1666in" id="gmail-m_-5491655385731074446_x0000_i1044" src="http://www.images.wisestamp.com/blogRSS.png" alt="Instagram"></span></a><span style="font-size:10pt;font-family:Helvetica,sans-serif"><u></u><u></u></span>
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<span style="font-size:10pt;font-family:Helvetica,sans-serif"><img width="160" height="127" style="width: 1.6666in; height: 1.3263in" id="gmail-m_-5491655385731074446_x0000_i1043" src="http://www.cacbasketball.com/images/caclogo.jpg"></span><span style="font-size:10pt;font-family:Helvetica,sans-serif"><u></u><u></u></span>
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<div>
<div class="MsoNormal"><span style="font-size:10pt;font-family:Helvetica,sans-serif">Josh Smith<br>
<i><span style="color:black">General Manager</span></i><br>
<b><span style="color:red">Cambridge Athletic Club </span></b>(215 First Street)<br>
<b><span style="color:red">CAC Tech Square </span></b>(600 Technology Square)<br>
<b><span style="color:red">CAC Express </span></b>(101 Main St) <u></u><u></u></span></div>
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<b><span style="font-size:9.5pt;font-family:Helvetica,sans-serif;color:red">CAC OKS </span></b><span style="font-size:9.5pt;font-family:Helvetica,sans-serif">(One Kendall Square)</span><span style="font-size:10pt;font-family:Helvetica,sans-serif">
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<div class="MsoNormal"><span style="font-size:10pt;font-family:Helvetica,sans-serif">Cambridge, MA 02142<br>
(617) 491-8989 x 213<br>
<span style="color:red"><a href="http://www.cambridgeathletic.com" target="_blank" rel="noreferrer">www.cambridgeathletic.com</a></span>
<u></u><u></u></span></div>
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<span style="font-size:10pt;font-family:Arial,sans-serif;color:gray">Follow us on</span><span style="font-size:10pt;font-family:Arial,sans-serif;color:black">
</span><a href="http://www.facebook.com/pages/Cambridge-MA/Cambridge-Athletic-Club/355261210056" target="_blank" rel="noreferrer"><span style="font-size:10pt;font-family:Arial,sans-serif;text-decoration:none"><img width="16" height="16" style="width: 0.1666in; height: 0.1666in" id="gmail-m_-5491655385731074446_x0000_i1042" src="http://www.images.wisestamp.com/facebook.png" alt="Facebook"></span></a><a href="http://www.yelp.com/biz/cambridge-athletic-club-cambridge" target="_blank" rel="noreferrer"><span style="font-size:10pt;font-family:Arial,sans-serif;text-decoration:none"><img width="16" height="16" style="width: 0.1666in; height: 0.1666in" id="gmail-m_-5491655385731074446_x0000_i1041" src="http://www.images.wisestamp.com/yelp.png" alt="Yelp"></span></a><a href="http://twitter.com/cacfitness" target="_blank" rel="noreferrer"><span style="font-size:10pt;font-family:Arial,sans-serif;text-decoration:none"><img width="16" height="16" style="width: 0.1666in; height: 0.1666in" id="gmail-m_-5491655385731074446_x0000_i1040" src="http://www.images.wisestamp.com/twitter.png" alt="Twitter"></span></a><a href="https://www.instagram.com/cambridgeathleticclub/" target="_blank" rel="noreferrer"><span style="font-size:10pt;font-family:Arial,sans-serif;text-decoration:none"><img width="16" height="16" style="width: 0.1666in; height: 0.1666in" id="gmail-m_-5491655385731074446_x0000_i1039" src="http://www.images.wisestamp.com/blogRSS.png" alt="Instagram"></span></a><span style="font-size:10pt;font-family:Helvetica,sans-serif"><u></u><u></u></span>
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<b><span style="font-size:10.5pt;font-family:Arial,sans-serif;color:rgb(100,100,100)">Carla Schneckenburger</span></b><span style="font-size:10.5pt;font-family:Arial,sans-serif;color:rgb(100,100,100)"><br>
Membership/Operations Director, Cambridge Athletic Club<u></u><u></u></span>
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<span style="font-size:10pt;font-family:Arial,sans-serif;color:rgb(141,141,141)">617-491-8989 ext 214 </span><span style="font-size:10pt;font-family:Arial,sans-serif;color:rgb(152,59,120)">|</span><span style="font-size:10pt;font-family:Arial,sans-serif;color:rgb(141,141,141)"> <a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style="color:rgb(141,141,141);text-decoration:none">[email-masked]</span></a> </span><span style="font-size:10pt;font-family:Arial,sans-serif;color:rgb(152,59,120)">|</span><span style="font-size:10pt;font-family:Arial,sans-serif;color:rgb(141,141,141)"> <a href="http://cambridgeathletic.com/" target="_blank" rel="noreferrer"><span style="color:rgb(141,141,141);text-decoration:none">cambridgeathletic.com</span></a></span><span style="font-size:10pt;font-family:Arial,sans-serif;color:rgb(152,59,120)">|</span><span style="font-size:10pt;font-family:Arial,sans-serif;color:rgb(141,141,141)"> 215
 First St, 600 Technology Sq, 101 Main St. Cambridge MA, One Kendall Square <u></u>
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<div class="MsoNormal"><span style="font-size:10pt;font-family:Helvetica,sans-serif">Josh Smith<br>
<i><span style="color:black">General Manager</span></i><br>
<b><span style="color:red">Cambridge Athletic Club </span></b>(215 First Street)<br>
<b><span style="color:red">CAC Tech Square </span></b>(600 Technology Square)<br>
<b><span style="color:red">CAC Express </span></b>(101 Main St)<u></u><u></u></span></div>
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<b><span style="font-size:9.5pt;font-family:Helvetica,sans-serif;color:red">CAC OKS </span></b><span style="font-size:9.5pt;font-family:Helvetica,sans-serif">(One Kendall Square)</span><span style="font-size:10pt;font-family:Helvetica,sans-serif"><u></u><u></u></span>
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<div class="MsoNormal"><span style="font-size:10pt;font-family:Helvetica,sans-serif">Cambridge, MA 02142<br>
(617) 491-8989 x 213<br>
<span style="color:red"><a href="http://www.cambridgeathletic.com" target="_blank" rel="noreferrer">www.cambridgeathletic.com</a></span>
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<span style="font-size:10pt;font-family:Arial,sans-serif;color:gray">Follow us on</span><span style="font-size:10pt;font-family:Arial,sans-serif;color:black">
</span><a href="http://www.facebook.com/pages/Cambridge-MA/Cambridge-Athletic-Club/355261210056" target="_blank" rel="noreferrer"><span style="font-size:10pt;font-family:Arial,sans-serif;text-decoration:none"><img width="16" height="16" style="width: 0.1666in; height: 0.1666in" id="gmail-m_-5491655385731074446_x0000_i1033" src="http://www.images.wisestamp.com/facebook.png" alt="Facebook"></span></a><a href="http://www.yelp.com/biz/cambridge-athletic-club-cambridge" target="_blank" rel="noreferrer"><span style="font-size:10pt;font-family:Arial,sans-serif;text-decoration:none"><img width="16" height="16" style="width: 0.1666in; height: 0.1666in" id="gmail-m_-5491655385731074446_x0000_i1032" src="http://www.images.wisestamp.com/yelp.png" alt="Yelp"></span></a><a href="http://twitter.com/cacfitness" target="_blank" rel="noreferrer"><span style="font-size:10pt;font-family:Arial,sans-serif;text-decoration:none"><img width="16" height="16" style="width: 0.1666in; height: 0.1666in" id="gmail-m_-5491655385731074446_x0000_i1031" src="http://www.images.wisestamp.com/twitter.png" alt="Twitter"></span></a><a href="https://www.instagram.com/cambridgeathleticclub/" target="_blank" rel="noreferrer"><span style="font-size:10pt;font-family:Arial,sans-serif;text-decoration:none"><img width="16" height="16" style="width: 0.1666in; height: 0.1666in" id="gmail-m_-5491655385731074446_x0000_i1030" src="http://www.images.wisestamp.com/blogRSS.png" alt="Instagram"></span></a><span style="font-size:10pt;font-family:Arial,sans-serif;color:black"><u></u><u></u></span>
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<div class="MsoNormal">Josh Smith<br>
<i><span style="color:black">General Manager</span></i><br>
<b><span style="color:red">Cambridge Athletic Club </span></b>(215 First Street)<br>
<b><span style="color:red">CAC Tech Square </span></b>(600 Technology Square)<br>
<b><span style="color:red">CAC Express </span></b>(101 Main St)<u></u><u></u>
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<b><span style="font-size:9.5pt;color:red">CAC OKS </span></b><span style="font-size:9.5pt">(One Kendall Square)</span><u></u><u></u>
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<div class="MsoNormal">Cambridge, MA 02142<br>
(617) 491-8989 x 213<br>
<span style="color:red"><a href="http://www.cambridgeathletic.com" target="_blank" rel="noreferrer">www.cambridgeathletic.com</a></span>
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<span style="font-size:10pt;font-family:Arial,sans-serif;color:gray">Follow us on</span><span style="font-size:10pt;font-family:Arial,sans-serif;color:black">
</span><a href="http://www.facebook.com/pages/Cambridge-MA/Cambridge-Athletic-Club/355261210056" target="_blank" rel="noreferrer"><span style="font-size:10pt;font-family:Arial,sans-serif;text-decoration:none"><img width="16" height="16" style="width: 0.1666in; height: 0.1666in" id="gmail-m_-5491655385731074446_x0000_i1028" src="http://www.images.wisestamp.com/facebook.png" alt="Facebook"></span></a><a href="http://www.yelp.com/biz/cambridge-athletic-club-cambridge" target="_blank" rel="noreferrer"><span style="font-size:10pt;font-family:Arial,sans-serif;text-decoration:none"><img width="16" height="16" style="width: 0.1666in; height: 0.1666in" id="gmail-m_-5491655385731074446_x0000_i1027" src="http://www.images.wisestamp.com/yelp.png" alt="Yelp"></span></a><a href="http://twitter.com/cacfitness" target="_blank" rel="noreferrer"><span style="font-size:10pt;font-family:Arial,sans-serif;text-decoration:none"><img width="16" height="16" style="width: 0.1666in; height: 0.1666in" id="gmail-m_-5491655385731074446_x0000_i1026" src="http://www.images.wisestamp.com/twitter.png" alt="Twitter"></span></a><a href="https://www.instagram.com/cambridgeathleticclub/" target="_blank" rel="noreferrer"><span style="font-size:10pt;font-family:Arial,sans-serif;text-decoration:none"><img width="16" height="16" style="width: 0.1666in; height: 0.1666in" id="gmail-m_-5491655385731074446_x0000_i1025" src="http://www.images.wisestamp.com/blogRSS.png" alt="Instagram"></span></a><span style="font-size:10pt;font-family:Arial,sans-serif;color:black"><u></u><u></u></span>
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<br><div><br></div>-- <br><div dir="ltr" class="gmail_signature"><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div>
<br><span style="color:black"><div dir="ltr"></div></span><span style="color:black"></span><img src="http://www.cacbasketball.com/images/caclogo.jpg"><br><div dir="ltr">
<div>Josh Smith<br><i style="color:black">General Manager</i><br><b style="color:rgb(255,0,0)">Cambridge Athletic Club </b>(215 First Street)<br><b style="color:rgb(255,0,0)">CAC Tech Square </b>(600 Technology Square)<br><b style="color:rgb(255,0,0)">CAC Express </b>(101 Main St)</div>
<div>
<b style="font-size:12.8px;color:rgb(255,0,0)">CAC OKS </b><span style="font-size:12.8px">(One Kendall Square)</span><br>
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<div>Cambridge, MA 02142<br> (617) 491-8989 x 213<br><span style="color:rgb(255,0,0)"><a href="http://www.cambridgeathletic.com" target="_blank" rel="noreferrer">www.cambridgeathletic.com</a></span> </div>
<div style="color:black;padding:5px 0pt;font-family:arial,sans-serif;font-size:13.3px">
<span style="color:gray">Follow us on</span>  <a href="http://www.facebook.com/pages/Cambridge-MA/Cambridge-Athletic-Club/355261210056" style="padding:0pt 2px;color:blue;font-size:10pt" target="_blank" rel="noreferrer"><img src="http://www.images.wisestamp.com/facebook.png" alt="Facebook" style="vertical-align: middle; padding-bottom: 5px" width="16" height="16"></a><a href="http://www.yelp.com/biz/cambridge-athletic-club-cambridge" style="padding:0pt 2px;color:blue;font-size:10pt" target="_blank" rel="noreferrer"><img src="http://www.images.wisestamp.com/yelp.png" alt="Yelp" style="vertical-align: middle; padding-bottom: 5px" width="16" height="16"></a><a href="http://twitter.com/cacfitness" style="padding:0pt 2px;color:blue;font-size:10pt" target="_blank" rel="noreferrer"><img src="http://www.images.wisestamp.com/twitter.png" alt="Twitter" style="vertical-align: middle; padding-bottom: 5px" width="16" height="16"></a><a href="https://www.instagram.com/cambridgeathleticclub/" style="padding:0pt 2px;color:blue;font-size:10pt" target="_blank" rel="noreferrer"><img src="http://www.images.wisestamp.com/blogRSS.png" alt="Instagram" style="vertical-align: middle; padding-bottom: 5px" width="16" height="16"></a>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4004