Subject: Re: LSM Joining Case Test - Shreya Tiwari
From: Shreya Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 2 Oct 2020 10:05:19 -0400

| | LSM Joining Case Test

Name | Shreya Tiwari
E-mail | [email-masked]
Phone Number | (+91) 9340421214
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

1. Most convinent solution provided.
2. Answered each query asked by the customer.
3. Gave the option of adding add of the hotel.
4. I can suggest if i would have been there i can provide the expected delivery date and time.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Service providers that merely offer “good” customer service are probably doing virtually all of the same things that those providing “great” customer service are doing.

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