Subject: Ticket re-opened - [#4005]
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Fri, 02 Oct 2020 13:40:50 +0000

Hi Pritish Nandi,  Ticket “#4005 – ” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4005 to view the ticket.  Ticket comment   
 Awesome, thank you Olesia that was all I needed. You can close the ticket.

Have a great weekend, cheers Adam  

  

  

 From: Les Mills International <[email-masked]>
 
Sent: Friday, 2 October 2020 15:37 
To: Adam Gripenblom <[email-masked]> 
Subject: Re: [#4005]

 

 

 
 Hi Adam, 

 
 
 ​ 

 
 
 ​Thank you for the question. 

 

   

 
 Any scheduled classes sync with the App within 20 minutes if iPad is connected to the Internet. Running a diagnostics test via the App Version tab will re-establish a connection
 with the Scheduler: 

 

   

 
 Run a diagnostics test as below: 
Unlock the padlock to the top right of the APP 
Navigate to Settings > Version > Run diagnostics 

 

   

 
 We usually suggest scheduling classes in advance or play a class in admin mode directly via the APP if the class needs to be played within the next 30 mins. 

 

   

 
 Please let us know if you have further questions. 

 

   

 
 Best Regards, 
Olesia 
Customer Services 
Les Mills Virtual App 
 
Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4005 

 

 
On Sat, 3 Oct at 2:16 AM
, Adam Gripenblom <[email-masked]> wrote:

 

 
 Happy Friday,

Hope you are well.  
 
Question approximately how long does it take for scheduler and APP to sync once a change has been made?

 

   

 

Adam Gripenblom
| [email-masked]
 | +46 (8) 556 096 90

 

 
 
Communication Manager | Les Mills Nordic AB |
Birger Jarlsgatan 57A, 113 56 Stockholm

 

 

 

 

 

 

 

 

 

 

 

 
 
4005:859387