Subject: Assigned to Group - RE: Welcome to Les Mills Virtual
From: Les Mills International <[email-masked]>
To: [email-masked], [email-masked]
Date: Fri, 02 Oct 2020 13:21:22 +0000

Hi  A new ticket has been assigned to your group "Level 1". Please follow the link below to view the ticket.  RE: Welcome to Les Mills Virtual Hi Josh,

Sorry there are issues.  Mackenzie may be able to offer some troubleshooting tips and I have also CC’d the Virtual Helpdesk.

Carter

Carter Green | Customer Experience Manager
[email-masked] | 202.439.7856

<https://www.lesmills.com/us/clubs-and-facilities/recovery/>

LesMills.com<http://www.lesmills.com/> | Facebook<https://www.facebook.com/LesMillsUS> | Twitter<http://www.twitter.com/LesMillsUS> | Instagram<http://instagram.com/lesmillstribe> | YouTube<https://www.youtube.com/user/lesmillsgroupfitness> | LinkedIn<https://www.linkedin.com/company/les-mills-us-page>

From: Josh Smith (C.A.C.) <[email-masked]>
Sent: Friday, October 2, 2020 6:36 AM
To: Mackenzie Betts <[email-masked]>
Cc: Carter Green <[email-masked]>; Carla M. Schneckenburger <[email-masked]>; Lee Robinson <[email-masked]>
Subject: Re: Welcome to Les Mills Virtual

Carter/Mackenzie,

The LM Virtual is NOT working for us at our 215 First St location.  No classes are listed, we can not even choose a class.  I'm logged into our LM virtual account and can not schedule classes there and add them to our schedule either.  We restarted the IPad and nothing.  We did not update to IOS, still 13.7.  This app has been working great for us and we've been streaming classes for members and worked last night.  This issue started this morning and we could not run a Sprint class for members who were here ready to take it.  Out Tech Sq location is having similar issues, classes are not playing.

Can you please look into this for us or tell me who I should contact so we can get this fixed ASAP?

Thanks, Josh

On Wed, Jul 1, 2020 at 10:57 AM Mackenzie Betts <[email-masked]<mailto:[email-masked]>> wrote:
Hi Josh,

Sure thing! I sent over the Virtual onboarding email to Izzy this morning. Please use this link to login to the Virtual Scheduler<https://uk.lesmillsvirtual.com/virtual/signup> first and then you can use the same login credentials for the iPad. Your username is [email-masked]<mailto:[email-masked]> And temporary password Tp0#qAXpsQWm which you can change after you’ve logged in. Let me know if you have questions!

Live actively,

Mackenzie Betts | Customer Experience Specialist | LMUS
[email-masked]<mailto:[email-masked]>  | (312) 858-1715
Schedule a call with me<https://calendly.com/mackenzie-betts/les-mills-partnership-discussion>
Click here to find resources & information you need to re-open your club<https://www.lesmills.com/us/clubs-and-facilities/recovery/>

 [signature_364644843] <https://www.lesmills.com/us/clubs-and-facilities/coronavirus-webinar-series/>

Les Mills Club Portal Resources<https://sso.lesmills.com/login.aspx?spName=Club_Portal>     Les Mills Instructor Portal Resources<https://lesmills.secure.force.com/instructorportal/Login>     Les Mills Brand Central Marketing Resources<https://sso.lesmills.com/login.aspx?spName=https%3A%2F%2Fbrandcentral.lesmills.com%2Fservlet%2Fsaml&samlContext=5d55446f-5405-4b2c-beb2-6274de5b575d>

lesmills.com<http://www.lesmills.com/> | Facebook<https://www.facebook.com/LesMillsUS> | Twitter<http://www.twitter.com/LesMillsUS> | Instagram<http://instagram.com/lesmillstribe> | YouTube<https://www.youtube.com/user/lesmillsgroupfitness> | LinkedIn<https://www.linkedin.com/company/les-mills-us-page> | Careers<https://www.careers.lesmills.com/>

From: Josh Smith (C.A.C.) <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, July 1, 2020 8:34 AM
To: Lee Robinson <[email-masked]<mailto:[email-masked]>>; Mackenzie Betts <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: Welcome to Les Mills Virtual

Lee - we got this email below for out Tech Sq location, but not for our 215 First St location.  I am having techs in today to install.  Can you please send me the info for our 215 First St location ASAP so we can set that up?
---------- Forwarded message ---------
From: Les Mills <[email-masked]<mailto:[email-masked]>>
Date: Thu, Jun 18, 2020 at 2:59 PM
Subject: Welcome to Les Mills Virtual
To: [email-masked]<mailto:[email-masked]> <[email-masked]<mailto:[email-masked]>>

The world's best Virtual fitness programs.
[logo]
[https://gallery.mailchimp.com/b88b3ba75f26335343bfecdc0/images/d6786b56-6db3-490f-9cc1-8eabc5db8494.png]<https://twitter.com/LesMills>[https://gallery.mailchimp.com/b88b3ba75f26335343bfecdc0/images/adcf3f24-8631-4ead-bbba-b64dd7ca1767.png]<https://www.facebook.com/LesMills>[https://gallery.mailchimp.com/b88b3ba75f26335343bfecdc0/images/7a973b87-ffb6-450f-b331-4e53ba470ed4.png]<http://instagram.com/lesmillstribe>[https://gallery.mailchimp.com/b88b3ba75f26335343bfecdc0/images/4f3f4bc1-e31c-4be2-b044-3cbfcd193e8e.png]<https://www.youtube.com/user/lesmillsgroupfitness>

[Les Mills Virtual]

Kia ora Josh,
Welcome to LES MILLS Virtual. You have taken the next step to get the World’s best Virtual programs to your members. This email will guide you through some basic steps to complete the setup of your LES MILLS Virtual scheduler, the LES MILLS Virtual App and content download.

We’ve completed the process at our end and your account has been set up to run LES MILLS Virtual on 1 devices. Now it’s your turn; let’s get this thing going.
STEP ONE

Sign in & set up your LES MILLS Virtual Scheduler and create your studio timetables. Please click the link below and use your LES MILLS Virtual Username and Password to get started:

Sign in here.<https://uk.lesmillsvirtual.com/virtual/signup>
Username: [email-masked]<mailto:[email-masked]>
Password: Tp0#i2F6nuQf

STEP TWO

Once you have completed set up of your LES MILLS Virtual scheduler account, it’s time to activate your iPad and download the content. There are two options for this step:

1. Get your AV partner to prepare the iPad by loading all video content onto the device before installation. You do not need to share your login username or password, all you need to provide them is your Content Download Access Code here:
ACCESS CODE: 536184fe-f0a9-6747-f810-807bb7e1f17c

Follow the Content Download instructions<https://www.lesmills.com/clubs-and-facilities/resources-support/virtual-support/quick-start-guide/> on our Virtual Support page.

2. Prefer to do it yourself? Grab your Apple iPad Pro and download the LES MILLS Virtual App from the Apple App Store, set up and begin the content download process.

Help and Support

Need some support? Why don't you visit our Virtual FAQs page?<https://lesmillsvirtualapp.freshdesk.com/en/support/home> For any other queries, reach out to a member of our Virtual Helpdesk Team<https://www.lesmills.com/clubs-and-facilities/virtual/virtual-support> and someone will be in contact in a flash.

We want you and your members to have the best experience with LES MILLS Virtual. Speak to your Les Mills representative on how to optimise your studio timetable and maximise what Virtual can do for you. Best practice guides, advice, tips and tricks.

We love feedback, if you have anything on your mind, let us know here.<https://www.lesmills.com/contact-us>

The Les Mills team

This email address is not monitored. Please don't reply to this email if you have any issues contact your Les Mills team.

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We respect your right to privacy. View our policy<http://www.lesmills.com/privacy-policy/>.

Les Mills International Ltd 2016. All Rights Reserved.
22 Centre St, Freemans Bay, Auckland, New Zealand.
Ph: (64) 9 366 9900

--

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Josh Smith
General Manager
Cambridge Athletic Club (215 First Street)
CAC Tech Square (600 Technology Square)
CAC Express (101 Main St)
CAC OKS (One Kendall Square)
Cambridge, MA 02142
(617) 491-8989 x 213
www.cambridgeathletic.com<http://www.cambridgeathletic.com>
Follow us on [Facebook] <http://www.facebook.com/pages/Cambridge-MA/Cambridge-Athletic-Club/355261210056> [Yelp] <http://www.yelp.com/biz/cambridge-athletic-club-cambridge> [Twitter] <http://twitter.com/cacfitness> [Instagram] <https://www.instagram.com/cambridgeathleticclub/>

--

[http://www.cacbasketball.com/images/caclogo.jpg]
Josh Smith
General Manager
Cambridge Athletic Club (215 First Street)
CAC Tech Square (600 Technology Square)
CAC Express (101 Main St)
CAC OKS (One Kendall Square)
Cambridge, MA 02142
(617) 491-8989 x 213
www.cambridgeathletic.com<http://www.cambridgeathletic.com>
Follow us on [Facebook] <http://www.facebook.com/pages/Cambridge-MA/Cambridge-Athletic-Club/355261210056> [Yelp] <http://www.yelp.com/biz/cambridge-athletic-club-cambridge> [Twitter] <http://twitter.com/cacfitness> [Instagram] <https://www.instagram.com/cambridgeathleticclub/>

 https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4004