Subject: New Reply Received - Issue All Inn Fitness & Health
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Thu, 01 Oct 2020 14:00:16 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Issue All Inn Fitness & Health   Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US">Hi Olesia,</span></div>
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The issue occurs between 10 &amp; 11 am. When they play a 50 minute class. <br>
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I’ve asked our client for a short video. </span></div>
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Kind regards,</span></div>
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Renée Meuwese </span></div>
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<div>Van:<span lang="EN-US"> Les Mills International &lt;[email-masked]&gt;
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<b>Verzonden:</b> donderdag 1 oktober 2020 12:44<br>
<b>Aan:</b> Renée Meuwese &lt;[email-masked]&gt;<br>
<b>Onderwerp:</b> Re: Issue All Inn Fitness &amp; Health</span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Hi Renée,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>I can see that RPM 83 was re-downloaded several times instead of RPM 86.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Please explain what exactly is happening with the classes, we need to know the time, date and the class in which the problem occurred. A short video with the issue would be very
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Kind regards,<br>
Olesia<br>
Customer Services<br>
Les Mills Virtual App<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3916" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3916</a></span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue"'>On Thu, 1 Oct at 9:09 PM
<span class="separator">, Renée Meuwese &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue";mso-fareast-language:EN-US'>Hi Olesia,</span></div>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue";mso-fareast-language:EN-US'>I haven’t received a response yet. Can you please look at the email below as soon as possible?<br>
</span><span style='font-size:10.0pt;font-family:"Helvetica Neue";mso-fareast-language:EN-US'>Thank you in advance!
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</span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'>Kind regards,<br>
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</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'><a href="http://www.lesmills.nl/" rel="noreferrer"><span lang="EN-US"><br>
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<b>Renée Meuwese</b><br>
<i>Club Performance </i><br>
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Elzenweg 37<br>
5144 MB Waalwijk<br>
Tel: +31 (0)416 34 97 25<br>
Web: </span><span lang="EN-US">www.lesmills.nl</span><span lang="EN-US"><br>
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<pre style="margin-bottom:12.0pt;line-height:27.0pt"><span lang="EN-US" style='font-size:11.0pt;font-family:"Calibri",sans-serif;mso-fareast-language:EN-US'><div> </div></span></pre>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Van: Renée Meuwese
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<b>Verzonden:</b> woensdag 30 september 2020 11:38<br>
<b>Aan:</b> Les Mills International &lt;[email-masked]&gt;<br>
<b>Onderwerp:</b> RE: Issue All Inn Fitness &amp; Health</span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue";mso-fareast-language:EN-US'>Hi Olesia,</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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I just spoke with this client and they still have the same issue. <br>
They have followed the steps but without success. </span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue";mso-fareast-language:EN-US'>Can you please help me solve this issue?<br>
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Thank you in advance! </span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Met vriendelijke groet,<br>
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<b>Renée Meuwese</b><br>
<i>Club Performance </i><br>
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Elzenweg 37<br>
5144 MB Waalwijk<br>
Tel: +31 (0)416 34 97 25<br>
Web: <a href="http://www.lesmills.nl" rel="noreferrer">www.lesmills.nl</a><br>
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<b><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Van:</span></b><span style='font-size:10.0pt;font-family:"Helvetica Neue"'> Les Mills International &lt;[email-masked]&gt;
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<b>Verzonden:</b> zaterdag 19 september 2020 17:32<br>
<b>Aan:</b> Renée Meuwese &lt;[email-masked]&gt;<br>
<b>Onderwerp:</b> Re: Issue All Inn Fitness &amp; Health</span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Hi Renée,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>This is a quick follow up email.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>We have checked our backend data and the RPM 86 class is still not reloaded. Please share with customer the steps from our previous email on how to reload this class.<br>
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Let us know if the Club still needs our assistance. We will keep this ticket open for another 48 hours.</span></div>
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Kind regards,<br>
Olesia<br>
Customer Services<br>
Les Mills Virtual App<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3916" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3916</a></span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>On Thu, 17 Sep at 8:59 AM
<span class="separator">, Les Mills International &lt;[email-masked]&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Hi Renée,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Thank you for your reply.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>​We will be waiting for your updates.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Warm regards,<br>
Olesia<br>
Customer Services<br>
Les Mills Virtual App<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3916" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3916</a> </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>On Thu, 17 Sep at 2:40 AM
<span class="separator">, Renée Meuwese &lt;[email-masked]&gt; wrote: </span></span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue";mso-fareast-language:EN-US'>Hi!
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Thank you very much for following up!<br>
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I passed it on to our customer and I will call them tomorrow to see if it worked. I will keep you posted.</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Best regards,<br>
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<b>Renée Meuwese</b><br>
<i>Club Performance </i><br>
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Elzenweg 37<br>
5144 MB Waalwijk<br>
The Netherlands<br>
Web: <a href="http://www.lesmills.nl" rel="noreferrer">www.lesmills.nl</a><br>
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