Subject: Arabic Language Test - Abubaker Ahmed Al arashi
From: Abubaker Ahmed Al arashi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 1 Oct 2020 06:13:41 -0400

| | Foreign Language Screening Test

Name | Abubaker Ahmed Al arashi    /  (0091) 8847011394    / [email-masked]
Whats your first language | Arabic
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | first of all, I will apologize to the customer for the mistake done by me. then I will offer to him if he wants this order free or should I have to give a promo code. And if I have the chance to delivered the order I will take it and apologize again for the mistake.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | I Abubaker Ahmed from Yemen, my family was living in UK while I was a kid so we communicate in English. I have studied Civil Eng. in India. While am I in India I use E-mail to communicate with Teachers. However, I use to write many applications during studying my degree.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

خدمه العملاء الجيده:-
1-يجب ان تكون سريعة الرد
2- الاستماع الجيد للعميل
3- ايجاد الحل المناسب لمشكلة العميل
خدمه العملاء الافضل:-
1-سرعه الادء في الرد بذوق
2- عدم الاطاله مع العميل
3- مباشره ايجاد حلول لإرضاء العميل
4-شكر العميل علئ الاتصال بنا

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

امتلاك مهارات تواصل وشخصية ممتازة
عمل تحت الضغط
حل المشاكل
يوجد لدي الرخصة الدولية لقيادة الكمبيوتر (ICDL)
مؤدبًا ولكن حازمًا
التفاوض والإقناع
مهارات استماع جيدة

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | بينما كنت ادرس في الهند سافر اهلي الئ مصر وحينها سافرت انا ايضا الئ مصر وبعد وصولي مصر اقترح ابي ان نسافر الئ الاسكندرية فذهبنا. عند وصولنا الاسكندريه كان الجو جميل لان الجو في القاهره كان حارا. قمنا ب التجول علئ شواطئ الاسكندرية واكلنا الافطار علئ الشاطئ. ثم ذهبنا الئ المتحف الوطني  يالاسكندري.راينا التماثيل القديمه و مجموعة من العملات وايضا المتحف لديه قاعة خاصه للاثار الغارقة. بعد ذالك ذهبنا الئ المطعم وتناولنا وجبات بحريه في مطعم مشهور جدا .كانت افضل رحلة في حياتي لاني كنت وحيدا في الغربه بعيد عن اهلي ثم فجاءه وانا معهم.

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