Subject: Arabic Language Test - HOSAM KASHAEA
From: HOSAM KASHAEA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 1 Oct 2020 05:10:11 -0400

| | Foreign Language Screening Test

Name | HOSAM KASHAEA     /  (0091) 9586093160    / [email-masked]
Whats your first language | Arabic
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | Whatever it was, I would be honest with him and take responsibility for the mistake, and I will say there was a mistake on my part. We sent pizza to another address. Please apologize and I promise you will not repeat this mistake again
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | I spent most of my life teaching and working .. Now I am a graduate of the Department of Chemistry, I also finished the diploma and currently complete the Masters. I previously worked in a bank when I was in Syria and also received a café where I was responsible for accounting and administrative affairs in it.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | A common perception might be that good customer service provides nothing more than basic support and that great customer service makes your customers come to the most delightful experiences with exceptional experiences.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Simply because I have these skills:
1. Communication skills
2. Skills of listening to others
3. Emotional intelligence skills
4. Problem-solving skills
5. Skills for dealing with criticism

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | لقد سافرت إلى لبنان بالرغم من صغر حجمه ولكنه جميل جدا يتميز هذا البلد بالعراقة والفن أيضا الان وعندما اتينا إلى الهند مررنا بدبي والتي تشتهر بالصناعة والتجارة وتعد مصدر دولي هام للتجارة  انا في الهند وهذا البلد غني عن التعريف الهند تشتهر بكونها موطن لديانات مختلفة – الهند ثانى أكبر دولة من حيث عدد السكان – الهند تشتهر بمعمارها الرائع ومن أبرز المعالم التى تدل على جمال معمارها

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