Subject: New Reply Received - Issue All Inn Fitness & Health
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Thu, 01 Oct 2020 08:09:34 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Issue All Inn Fitness & Health   Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US">Hi Olesia,<br>
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<span lang="EN-US" style="mso-fareast-language:EN-US">I haven’t received a response yet. Can you please look at the email below as soon as possible?<br>
</span><span style="mso-fareast-language:EN-US">Thank you in advance! </span>
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</span><span lang="EN-US">Kind regards,<br>
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</span><a href="http://www.lesmills.nl/" rel="noreferrer"><span style="text-decoration:none"><img width="200" height="26" style="width:2.0833in;height:.2708in" id="_x0000_i1037"></span></a><span lang="EN-US"><br>
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<b>Renée Meuwese</b><br>
<i>Club Performance </i><br>
</span><a href="https://www.facebook.com/LesMillsNetherlandsBelgium" rel="noreferrer"><span style="text-decoration:none"><img width="24" height="24" style="width:.25in;height:.25in" id="_x0000_i1036"></span></a><span lang="EN-US"> 
</span><a href="https://www.instagram.com/lesmillsnlbe" rel="noreferrer"><span style="text-decoration:none"><img width="24" height="24" style="width:.25in;height:.25in" id="_x0000_i1035"></span></a><span lang="EN-US"> 
</span><a href="https://www.linkedin.com/company/hdd-group-les-mills" rel="noreferrer"><span style="text-decoration:none"><img width="24" height="24" style="width:.25in;height:.25in" id="_x0000_i1034"></span></a><span lang="EN-US"><br>
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Elzenweg 37<br>
5144 MB Waalwijk<br>
Tel: +31 (0)416 34 97 25<br>
Web: </span><a href="http://www.lesmills.nl" rel="noreferrer"><span lang="EN-US">www.lesmills.nl</span></a><span lang="EN-US"><br>
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</span><img width="227" height="25" style="width:2.3611in;height:.2638in" id="_x0000_i1033"><span lang="EN-US"><br>
</span><a href="http://www.megaquarterly.com/" rel="noreferrer"><span style="text-decoration:none"><img width="650" height="150" style="width:6.7708in;height:1.5625in" id="_x0000_i1032"></span></a><span lang="EN-US"></span>
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<pre style="line-height:27.0pt"><span lang="EN-US" style='font-family:"Calibri",sans-serif;mso-fareast-language:EN-US'><br><br></span><span lang="EN-US" style='font-size:11.0pt;font-family:"Calibri",sans-serif;mso-fareast-language:EN-US'><div></div></span></pre>
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<div>Van: Renée Meuwese <br>
<b>Verzonden:</b> woensdag 30 september 2020 11:38<br>
<b>Aan:</b> Les Mills International &lt;[email-masked]&gt;<br>
<b>Onderwerp:</b> RE: Issue All Inn Fitness &amp; Health</div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi Olesia,</span></div>
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span lang="EN-US" style="mso-fareast-language:EN-US"><br>
I just spoke with this client and they still have the same issue. <br>
They have followed the steps but without success. </span></div>
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<div class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US">Can you please help me solve this issue?<br>
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Thank you in advance! </span></div>
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</span>Met vriendelijke groet,<br>
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<a href="http://www.lesmills.nl/" rel="noreferrer"><span style="text-decoration:none"><img width="200" height="26" style="width:2.0833in;height:.2708in" id="_x0000_i1031"></span></a><br>
<br>
<b>Renée Meuwese</b><br>
<i>Club Performance </i><br>
<a href="https://www.facebook.com/LesMillsNetherlandsBelgium" rel="noreferrer"><span style="text-decoration:none"><img width="24" height="24" style="width:.25in;height:.25in" id="_x0000_i1030"></span></a> 
<a href="https://www.instagram.com/lesmillsnlbe" rel="noreferrer"><span style="text-decoration:none"><img width="24" height="24" style="width:.25in;height:.25in" id="_x0000_i1029"></span></a> 
<a href="https://www.linkedin.com/company/hdd-group-les-mills" rel="noreferrer"><span style="text-decoration:none"><img width="24" height="24" style="width:.25in;height:.25in" id="_x0000_i1028"></span></a><br>
<br>
Elzenweg 37<br>
5144 MB Waalwijk<br>
Tel: +31 (0)416 34 97 25<br>
Web: <a href="http://www.lesmills.nl" rel="noreferrer">www.lesmills.nl</a><br>
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<img width="227" height="25" style="width:2.3611in;height:.2638in" id="_x0000_i1027"><br>
<a href="http://www.megaquarterly.com/" rel="noreferrer"><span style="text-decoration:none"><img width="650" height="150" style="width:6.7708in;height:1.5625in" id="_x0000_i1026"></span></a>
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<b>Van:</b> Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Verzonden:</b> zaterdag 19 september 2020 17:32<br>
<b>Aan:</b> Renée Meuwese &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Onderwerp:</b> Re: Issue All Inn Fitness &amp; Health</div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Hi Renée,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>This is a quick follow up email.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>We have checked our backend data and the RPM 86 class is still not reloaded. Please share with customer the steps from our previous email on how to reload this class.<br>
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Let us know if the Club still needs our assistance. We will keep this ticket open for another 48 hours.</span></div>
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Kind regards,<br>
Olesia<br>
Customer Services<br>
Les Mills Virtual App<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3916" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3916</a></span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue"'>On Thu, 17 Sep at 8:59 AM
<span class="separator">, Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Hi Renée,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Thank you for your reply.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>​We will be waiting for your updates.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Warm regards,<br>
Olesia<br>
Customer Services<br>
Les Mills Virtual App<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3916" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3916</a> </span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue"'>On Thu, 17 Sep at 2:40 AM
<span class="separator">, Renée Meuwese &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue";mso-fareast-language:EN-US'>Hi!
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Thank you very much for following up!<br>
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I passed it on to our customer and I will call them tomorrow to see if it worked. I will keep you posted.</span></div>
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</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Best regards,<br>
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<a href="http://www.lesmills.nl/" rel="noreferrer"><span style="color:windowtext;text-decoration:none"><br>
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<b>Renée Meuwese</b><br>
<i>Club Performance </i><br>
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Elzenweg 37<br>
5144 MB Waalwijk<br>
The Netherlands<br>
Web: </span>www.lesmills.nl<span style="color:windowtext;text-decoration:none"><br>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'><a href="http://www.lesmills.nl/" rel="noreferrer"><span style="color:windowtext;text-decoration:none">Van: Les Mills International &lt;</span>[email-masked]<span style="color:windowtext;text-decoration:none">&gt;
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<b>Verzonden:</b> woensdag 16 september 2020 00:54<br>
<b>Aan:</b> Renée Meuwese &lt;</span>[email-masked]<span style="color:windowtext;text-decoration:none">&gt;<br>
<b>Onderwerp:</b> Re: Issue All Inn Fitness &amp; Health</span></a></span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'><a href="http://www.lesmills.nl/" rel="noreferrer"><span style="color:windowtext;text-decoration:none">Hi Renée,</span></a></span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'><a href="http://www.lesmills.nl/" rel="noreferrer"><span style="color:windowtext;text-decoration:none">We are following up with the playback issue in the ALL INN Fitness &amp; Health B.V. Club.</span></a></span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'><a href="http://www.lesmills.nl/" rel="noreferrer"><span style="color:windowtext;text-decoration:none">We checked our internal data and found that on September 15th at  1:06 PM Club tried to play
 RPM 86, and it didn't play to completion. We’ve checked the RPM 86 file and it seems to be an incomplete download, which is why Club experiencing the issue with the class ending earlier than expected. Please ask Club to refresh the release via the App Manage
 Downloads section by following the below instructions: </span></a></span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'><a href="http://www.lesmills.nl/" rel="noreferrer"><span style="color:windowtext;text-decoration:none">Unlock the padlock to the top right of the App and enter your admin code</span></a></span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'><a href="http://www.lesmills.nl/" rel="noreferrer"><span style="color:windowtext;text-decoration:none">Navigate to SETTINGS &gt; Manage Downloads</span></a></span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'><a href="http://www.lesmills.nl/" rel="noreferrer"><span style="color:windowtext;text-decoration:none">Scroll to the release under the 'Downloaded' tab </span></a></span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'><a href="http://www.lesmills.nl/" rel="noreferrer"><span style="color:windowtext;text-decoration:none">Click the refresh icon (the circle with the arrow), as below</span></a></span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'><a href="http://www.lesmills.nl/" rel="noreferrer"><span style="color:windowtext;text-decoration:none">The release should download straight away provided your iPad has a network connection</span></a></span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'><a href="http://www.lesmills.nl/" rel="noreferrer"><span style="color:windowtext;text-decoration:none">Please let us know how it goes. We will keep this ticket open for another 48 hours if you
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'><a href="http://www.lesmills.nl/" rel="noreferrer"><span style="color:windowtext;text-decoration:none">Kind regards,<br>
Olesia<br>
Customer Services<br>
Les Mills Virtual App<br>
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Ticket: </span>https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3916<span style="color:windowtext;text-decoration:none">
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'><a href="http://www.lesmills.nl/" rel="noreferrer"><span style="color:windowtext;text-decoration:none">On Sun, 13 Sep at 8:57 AM
<span class="separator">, Les Mills International &lt;</span></span><span class="separator">[email-masked]</span><span class="separator"><span style="color:windowtext;text-decoration:none">&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'><a href="http://www.lesmills.nl/" rel="noreferrer"><span style="color:windowtext;text-decoration:none">Hi Renée,</span></a></span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'><a href="http://www.lesmills.nl/" rel="noreferrer"><span style="color:windowtext;text-decoration:none">​</span></a></span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'><a href="http://www.lesmills.nl/" rel="noreferrer"><span style="color:windowtext;text-decoration:none">This is a quick follow up email regarding playback issue in ALL INN Fitness &amp; Health B.V.
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'><a href="http://www.lesmills.nl/" rel="noreferrer"><span style="color:windowtext;text-decoration:none">Have you passed to the Customer our steps to resolve the issue? Please confirm the issue has
 been resolved. If not, please let us know the specific date, time and release that cannot be played until completion.<br>
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We will keep this ticket open for a few more days.</span></a></span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'><a href="http://www.lesmills.nl/" rel="noreferrer"><span style="color:windowtext;text-decoration:none"> </span></a></span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'><a href="http://www.lesmills.nl/" rel="noreferrer"><span style="color:windowtext;text-decoration:none">Best regards,<br>
Olesia<br>
Customer Services<br>
Les Mills Virtual App<br>
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Ticket: </span>https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3916<span style="color:windowtext;text-decoration:none">
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<div class="MsoNormal"><span style='font-size:1.0pt;font-family:"Times New Roman",serif;color:white'><a href="http://www.lesmills.nl/" rel="noreferrer"><span style="color:white;text-decoration:none">3916:859387</span><span style='font-size:10.0pt;font-family:"Helvetica Neue";color:windowtext;text-decoration:none'>
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<span style="font-size:1.0pt;font-family:fdtktid;color:white"><a href="http://www.lesmills.nl/" rel="noreferrer"><span style="color:white;text-decoration:none">3916:859387</span><span style='font-size:10.0pt;font-family:"Helvetica Neue";color:windowtext;text-decoration:none'>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3916