Subject: Tech Support Candidate - Santhosh Kumar
From: Santhosh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 1 Oct 2020 03:44:29 -0400

| | Tech Support Test

Name | Santhosh Kumar
E-mail | [email-masked]
Phone Number | (96767) 99198
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Hyderabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Hardware - Basic
Hardware - Advanced
System administrator

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Primaccess | System administrator | 2019 | 35000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I did mcsa I have 3 years experience in system administrator
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open Bluetooth pair to the speaker
What according to you makes you a good candidate for customer service or technical support job? | System administrator
On a scale of 1 - 5 please rate your fluency in spoken English | 1

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