Subject: Warranty's escalations 29th Sep
From: Ashish Dabral <[email-masked]>
To: hnyr <[email-masked]>
Cc: Deeksha <[email-masked]>
Date: Tue, 29 Sep 2020 08:03:40 -0700 (MST)

Hello Heta, 

Here are the details for Warranty's escalations. 

Date 	Zendesk ticket number 	Replacement order number (if available) 	Country 	Missing information 
18-09-20 	101204 	SUK000003764 	uk 	customer received wrong replacement. He received GSX 300 instead of GSP 300 
29-Sep-20 	99582 	SCH000000423 	Switzerland 	Est ship date passed 
29-Sep-20 	99318 	SNL000001459 	Belgium 	Est Ship date 
29-Sep-20 	98525 	SDE000023664 	Germany 	Est Ship date? 
29-Sep-20 	100332 	SUS000019269 	USA 	Est Ship date? 
29-Sep-20 	91811 	SDE000015169 	Germany 	Est Ship date? 
29-Sep-20 	90612 	SDE000015309 	Germany 	Est Ship date? 
29-Sep-20 	102051 	SDE0000026429 	Germany 	Est Ship date? 
29-Sep-20 	90190 	SDE0000023261 	Germany 	Customer wants compensation for the delay in replacement process 
29-Sep-20 	100710 	SDE0000026334 	Germany 	Est Ship date? 
29-Sep-20 	94724 	SDE000019105 	Germany 	Need to check with CS 
29-Sep-20 	91811 	SDE000015169 	Germany 	Est ship date passed 
29-Sep-20 	97792 		Germany 	Customer did not received replacement yet 
29-Sep-20 	103035 	SDE000026365 	Germany 	Est. Shipping date 
29-Sep-20 	101285 		New Zealand 	Customer did not received replacement yet 
29-Sep-20 	104055 	SFR000004508 	France 	original Ticket# 81749. Replecement received on 05/06/2020, but only now customer is stating that he received only 1 replacement out of 2. Customer received: art.506528 - PC 373D. Missing product: Art. 506079 – GAME ZERO 

Regards, 
Ashish Dabral