Subject: Arabic Language Test - Ahmed bameher
From: Ahmed bameher <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 29 Sep 2020 10:52:13 -0400

| | Foreign Language Screening Test

Name | Ahmed bameher    /  ( 0091) 9182319444    / [email-masked]
Whats your first language | Arabic
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | I would inform the customer regretfully that I have made an error in his address. Later I will correct the address on priority and provide the customer with discount and complimentary meal. I will ask the delivery guy to delivery this particular order on priority.After the order is complete I will follow up with the customer for his feedback and as a good gesture for him to remain a returning customer finally I will be cautious while entering the address next time onwards

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

I am ahmed I am 27 years old i have 5 siblings my father is retired and my mother is homemade. I compleled my dgree from hyderabad osmania university, Nizam college , in   Bachelor`s of Computer Application (BCA)
I am working at Accenture as Arabic language expert, as Business Process Delivery Executive .

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | I think the diffrent is to good customer serivce is just to communicate, but the great service is to helpe  customer and direct them to the great way .

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

1. work under pressure .
2.communications skills.In Arabic ,HIndi and Urdu
3.promptitude. easy to get the point .
4.smart.
5.analytical skills.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | kashmir , I went to kashmir 2 years ago with my brother he came from Saudi Arabia (Riyadh) we traveled from hyderabad to kashmir through air india . Kashmir is very good place to vist it`s a paradise on earth i could not imagine that it will be like that . I stated in sirinagar the capital city of kashmir . And also I went to the place of the bollywood movies that made there like bajrangi bhaijaan of salman khan . now if I et a chance to vist I will go there

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