Subject: New Reply Received - Virtual
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Tue, 29 Sep 2020 11:48:57 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Virtual  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi Olesia, </span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Okay that’s fine – if we could add the whole of THETRIP™ program that would be great.
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Thank you </span></div>
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<span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#000001'>Elly Colvin</span><span style="font-size:1.0pt;font-family:remialcxesans;color:white">​</span><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#000001'></span>
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<div class="MsoNormal"><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#7A7A7A'>Customer Experience Manager</span></div>
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<div class="MsoNormal"><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#7A7A7A'>Les Mills UK</span></div>
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<div class="MsoNormal"><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#7A7A7A'><a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style="color:#7A7A7A;text-decoration:none">[email-masked]</span></a></span></div>
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<div class="MsoNormal"><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#7A7A7A'><a href="http://www.lesmills.com/uk" rel="noreferrer">www.lesmills.com/uk</a></span></div>
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<a href="http://www.lesmills.com/united" target="_blank" rel="noreferrer"><span style="font-size:1.0pt;text-decoration:none"><img width="600" height="150" style="width:6.25in;height:1.5625in" id="_x0000_i1106" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzQ5NDk2NzQsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.FR8uZM5VOQ6RFF2hr1nNDIIE332nPURu1r9ZuhgCx2Y"></span></a><span style="font-size:1.0pt"></span>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From:<span lang="EN-US"> Les Mills International &lt;[email-masked]&gt;
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<b>Sent:</b> 29 September 2020 12:27<br>
<b>To:</b> Elly Colvin &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Virtual</span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Elly,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thank you for you response.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>You will need to add the entire The Trip Virtual program to this customer account for trial period. Unfortunately it is not possible to add only one release.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>We will close this ticket for now. However, you can always contact us if you need our assistance.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>​Kind regards,<br>
​Olesia<br>
Customer Services<br>
Les Mills Virtual App<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3986" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3986</a></span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Tue, 29 Sep at 11:30 PM
<span class="separator">, Elly Colvin &lt;[email-masked]&gt; wrote: </span></span><span class="separator"></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;mso-fareast-language:EN-US'>Hi Olesia,
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;mso-fareast-language:EN-US'>That’s great – I am the Customer Experience Manager so can authorise this – are you able to action please?</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;mso-fareast-language:EN-US'>Thank you
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<span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#000001'>Elly Colvin</span><span style="font-size:1.0pt;font-family:remialcxesans;color:white">​</span>
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<div class="MsoNormal"><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#7A7A7A'>Les Mills UK</span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>From:</span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> Les Mills International &lt;[email-masked]&gt;
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<b>Sent:</b> 28 September 2020 17:57<br>
<b>To:</b> Elly Colvin &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Virtual</span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Elly,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thank you for contacting us today.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>We are not authorized to make any changes to a customer's Salesforce account, the Customer Experience Manager is the authorized person.<br>
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Please let us know if you have any other questions.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Many thanks,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>​Olesia<br>
Customer Services<br>
Les Mills Virtual App<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3986" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3986</a></span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Tue, 29 Sep at 4:11 AM
<span class="separator">, Elly Colvin &lt;[email-masked]&gt; wrote: </span></span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;mso-fareast-language:EN-US'>Hi,
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;mso-fareast-language:EN-US'>Please could we add the most recent release (only x1 video) of THETRIP™ to the account Wit Arena, they are going to run this as a trial class for
 2 weeks. </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;mso-fareast-language:EN-US'>Let me know if there are any issues with this?
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;mso-fareast-language:EN-US'>Thank you
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<span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#000001'>Elly Colvin</span><span style="font-size:1.0pt;font-family:remialcxesans;color:white">​</span>
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<div class="MsoNormal"><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#7A7A7A'>Customer Experience Manager</span></div>
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<div class="MsoNormal"><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#7A7A7A'>Les Mills UK</span></div>
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<div class="MsoNormal"><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#7A7A7A'>tel +44 0779 5661069</span></div>
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<b><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>From:</span></b><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> Aaron Grant &lt;[email-masked]&gt;
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<b>Sent:</b> 28 September 2020 16:07<br>
<b>To:</b> Elly Colvin &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Virtual </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Times New Roman",serif;color:black'>Hi Elly,</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
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<span style='font-size:10.0pt;font-family:"Times New Roman",serif;color:black'>Thanks for sending on. Yes, I was able to plot all classes, so all looks good.</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
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<span style='font-size:10.0pt;font-family:"Times New Roman",serif;color:black'>In relation to the TRIP. We are interested in adding this to our agreement.</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
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<span style='font-size:10.0pt;font-family:"Times New Roman",serif;color:black'>Would it be possible to try this out for a week to see if it suits our service offering before adding?</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
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<span style='font-size:10.0pt;font-family:"Times New Roman",serif;color:black'>Kind regards,</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black'>
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<span style='font-size:14.0pt;font-family:"Lucida Handwriting";color:#006FC9'>Aaron Grant</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black'>
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<span style='font-size:10.0pt;font-family:"Times New Roman",serif;color:black'>WIT Arena Fitness &amp; Marketing Manager</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black'>
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<span style='font-size:10.0pt;font-family:"Times New Roman",serif;color:black'>T: 051834446</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black'>
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<span style='font-size:10.0pt;font-family:"Times New Roman",serif;color:black'>E:
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<b><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black'>From:</span></b><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black'> Elly Colvin &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Friday 25 September 2020 13:30<br>
<b>To:</b> Aaron Grant &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: Virtual</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Aaron,
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Great – have you managed to plot all of your classes on the timetable?</span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>I have had a look and it looks like John went for the package that didn’t include the TRIP™, if you wanted to add this on it would be +£100 per month
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Let me know if you wish to do this and I can action for you.
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<span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#000001'>Elly Colvin</span><span style="font-size:1.0pt;font-family:remialcxesans;color:white">​</span>
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<div class="MsoNormal"><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#7A7A7A'>Customer Experience Manager</span></div>
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<div class="MsoNormal"><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#7A7A7A'>Les Mills UK</span></div>
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<b><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>From:</span></b><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> Aaron Grant &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> 25 September 2020 09:19<br>
<b>To:</b> Elly Colvin &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: Virtual </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Times New Roman",serif;color:black'>Hi Elly,</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
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<span style='font-size:10.0pt;font-family:"Times New Roman",serif;color:black'>That is working perfect now thank you. I was able to get it up and running.</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
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<span style='font-size:10.0pt;font-family:"Times New Roman",serif;color:black'>I was looking at the classes on our program. I was wondering would you be able to please check if 'Trip' is part of our package? I believe Blake had discussed
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<span style='font-size:10.0pt;font-family:"Times New Roman",serif;color:black'>Whenever you get a chance. Thanks again for all your help in getting the scheduler up and running.</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
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<span style='font-size:10.0pt;font-family:"Times New Roman",serif;color:black'>Kind regards,</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black'>
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<span style='font-size:14.0pt;font-family:"Lucida Handwriting";color:#006FC9'>Aaron Grant</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black'>
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<span style='font-size:10.0pt;font-family:"Times New Roman",serif;color:black'>WIT Arena Fitness &amp; Marketing Manager</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black'>
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<span style='font-size:10.0pt;font-family:"Times New Roman",serif;color:black'>T: 051834446</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black'>
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<span style='font-size:10.0pt;font-family:"Times New Roman",serif;color:black'>E:
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<span style='font-size:10.0pt;font-family:"Times New Roman",serif;color:#1F497D'>-----------------------------------------------</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black'>
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<span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:black'>___________________________________________________________________________________________________</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black'>
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<b><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black'>From:</span></b><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black'> Blake Fletcher
 [<a href="mailto:[email-masked]" rel="noreferrer">mailto:[email-masked]</a>]<br>
<b>Sent:</b> 20 July 2020 15:42<br>
<b>To:</b> John Windle &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: Les Mills - Working in Partnership with WIT - Arena </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black'>Hi John,
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black'>Thanks for your time on the phone, it was great to speak to you.
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black'>With regards to the AV equipment, you would just need an a Apple USBC connector and a EDID as well, depending on the spec of projector
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black'>I have also attached the AV equipment overview document, so this will also help with networking diagram if you want to hard wire the
 Internet or use Wi-FI. </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black'>The Cycle Bundle is less than that, this would be for RPM, SPRINT &amp; The <span class="xmark2ruj6capi">TRIP</span> Virtual at <b>£350</b>.
 SPRINT and RPM would be <b>£250</b> if this was just going to be the cycle studio (UK Sterling).
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black'>Let me know which bundle you would like to go ahead with and we can start the ball rolling here for you, with marketing support as well.
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<span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#000001'>Blake Fletcher</span><span style="font-size:1.0pt;font-family:remialcxesans;color:white">​</span>
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<div class="MsoNormal"><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#7A7A7A'><a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a></span></div>
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<b><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black'>From:</span></b><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black'> Elly Colvin &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Thursday 24 September 2020 15:28<br>
<b>To:</b> Aaron Grant &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Virtual</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>The helpdesk have confirmed it has now been fixed, could you try and login to the scheduler again?</span></div>
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<div class="MsoNormal"><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#7A7A7A'>Customer Experience Manager</span></div>
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<div class="MsoNormal"><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#7A7A7A'><a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style="color:#7A7A7A;text-decoration:none">[email-masked]</span></a></span></div>
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<div class="MsoNormal"><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#7A7A7A'>tel +44 0779 5661069</span></div>
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