Subject: New Reply Received - RE: Les Mills Classes
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Tue, 29 Sep 2020 06:59:52 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  RE: Les Mills Classes  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Hi Olesia,</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>We faced issue in Body Pump and Sh’bam classes.</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Regards,</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Nabiha Parkar
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<div>From:<span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Les Mills International &lt;[email-masked]&gt;
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<b>Sent:</b> Tuesday, September 29, 2020 12:12 AM<br>
<b>To:</b> [email-masked]<br>
<b>Cc:</b> Mirza Ayub &lt;[email-masked]&gt;; [email-masked]; Nabiha Parkar &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: RE: Les Mills Classes</span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi
</span><span lang="EN-GB" style='font-size:10.0pt;font-family:"Calibri",sans-serif'>Nabiha</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>,</span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thank you for reaching out to us today.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>We can see that CXWORX 38 Ab Blast at 9pm failed due to a problem connecting to the external screen.  I'd suggest trying an alternative Apple adapter, switching out the HDMI
 cables or checking with your AV provider to make sure all the equipment is setup correctly, including the EDID.  If you're able to provide a schematic of your AV setup that might help us establish where the problem might be.  Feel free to include your AV provider
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><a href="https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000084204-what-are-my-must-have-devices-and-equipment-" rel="noreferrer">Here is a link to the equipment
 required for a smooth Virtual experience.</a></span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Best Regards,<br>
​Olesia<br>
Customer Services<br>
Les Mills Virtual App</span></div>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3266" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3266</a></span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Tue, 29 Sep at 1:50 AM
<span class="separator">, Nabiha Parkar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif'>Dear Team,</span></div>
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<span style='font-size:10.0pt;font-family:"Calibri",sans-serif'>We are facing the issue again in Zone Branch
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<span lang="EN-GB" style='font-size:10.0pt;font-family:"Calibri",sans-serif'>The video goes black out in between, for few videos it turns off by 5 minutes, or around 20-25 minutes later.</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span lang="EN-GB" style='font-size:10.0pt;font-family:"Calibri",sans-serif'>Regards,</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span lang="EN-GB" style='font-size:10.0pt;font-family:"Calibri",sans-serif'>Nabiha Parkar</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>From:</span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Nabiha Parkar
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<b>Sent:</b> Sunday, February 9, 2020 1:43 PM<br>
<b>To:</b> Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; Ammar Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; Bojan Cvijanovic &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Subject:</b> RE: RE: Les Mills Classes</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
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<span lang="EN-GB" style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Dear Pritish,</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span lang="EN-GB" style='font-size:11.0pt;font-family:"Calibri",sans-serif'>In Alwan Branch (</span><span lang="EN-GB" style='font-size:10.0pt;font-family:"Calibri",sans-serif'><a href="mailto:[email-masked]" rel="noreferrer"><span style="color:windowtext;text-decoration:none">[email-masked]</span></a></span><span lang="EN-GB" style='font-size:11.0pt;font-family:"Calibri",sans-serif'>)
 is facing issue with Sh’bam. In Zone branch (</span><span lang="EN-GB" style='font-size:10.0pt;font-family:"Calibri",sans-serif'><a href="mailto:[email-masked]" rel="noreferrer"><span style="color:windowtext;text-decoration:none">[email-masked]</span></a>)</span><span lang="EN-GB" style='font-size:11.0pt;font-family:"Calibri",sans-serif'>, 
 they are facing issue with Body Pump, Grit Strength.</span><span lang="EN-GB" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
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<span lang="EN-GB" style='font-size:11.0pt;font-family:"Calibri",sans-serif'>The video goes black out in between, for few videos it turns off by 5 minutes, or around 20-25 minutes later.</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span lang="EN-GB" style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Please find the attached video for the same.</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span lang="EN-GB" style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Regards,</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span lang="EN-GB" style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Nabiha Parkar
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<b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span></b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, February 9, 2020 1:21 PM<br>
<b>To:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Cc:</b> Nabiha Parkar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; Ammar Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; Bojan Cvijanovic &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: RE: Les Mills Classes</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
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<span lang="EN-GB" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi ​Nabiha,</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span lang="EN-GB" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thank you for your quick reply. </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span lang="EN-GB" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Just so that I can diagnose the issue correctly, may I ask you if both the branches facing issues with the SH'BAM release 30 and 35 which are disconnecting in
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<span lang="EN-GB" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Or both the branches has different issues. Could you please help us with some more background to the issue so that we can check and advise accordingly. </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span lang="EN-GB" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Warm Regards,<br>
Pritish<br>
Customer Services<br>
Les Mills Virtual App<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3266" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3266</a></span><span lang="EN-GB" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
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<span lang="EN-GB" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Sun, 9 Feb at 11:18 PM
<span class="separator">, Nabiha Parkar &lt;</span><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><span class="separator">&gt; wrote:
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<span lang="EN-GB" style='font-size:10.0pt;font-family:"Calibri",sans-serif'>Dear Pritish,</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span lang="EN-GB" style='font-size:10.0pt;font-family:"Calibri",sans-serif'>We are facing issue in two branches. The username for both the branches are:</span><span lang="EN-GB" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
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</span><span lang="EN-GB" style='font-size:10.0pt;font-family:"Calibri",sans-serif'>The Zone :
</span><span lang="EN-GB" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;color:windowtext;text-decoration:none'>[email-masked]</span></a>
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</span><span lang="EN-GB" style='font-size:10.0pt;font-family:"Calibri",sans-serif'>Alwan :
</span><span lang="EN-GB" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;color:windowtext;text-decoration:none'>[email-masked]</span></a>
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<span lang="EN-GB" style='font-size:10.0pt;font-family:"Calibri",sans-serif'>Regards,</span><span lang="EN-GB" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
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<span lang="EN-GB" style='font-size:10.0pt;font-family:"Calibri",sans-serif'>Nabiha Parkar
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<span lang="EN-GB" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>From:</span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Les Mills International &lt;</span><span lang="EN-GB" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US" style='font-size:11.0pt;font-family:"Calibri",sans-serif'>[email-masked]</span></a></span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>&gt;
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<b>Sent:</b> Sunday, February 9, 2020 1:15 PM<br>
<b>To:</b> </span><span lang="EN-GB" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US" style='font-size:11.0pt;font-family:"Calibri",sans-serif'>[email-masked]</span></a></span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'><br>
<b>Cc:</b> Nabiha Parkar &lt;</span><span lang="EN-GB" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US" style='font-size:11.0pt;font-family:"Calibri",sans-serif'>[email-masked]</span></a></span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>&gt;;
</span><span lang="EN-GB" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US" style='font-size:11.0pt;font-family:"Calibri",sans-serif'>[email-masked]</span></a></span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>;
 Ammar Khan &lt;</span><span lang="EN-GB" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US" style='font-size:11.0pt;font-family:"Calibri",sans-serif'>[email-masked]</span></a></span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>&gt;;
</span><span lang="EN-GB" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US" style='font-size:11.0pt;font-family:"Calibri",sans-serif'>[email-masked]</span></a></span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>;
 Bojan Cvijanovic &lt;</span><span lang="EN-GB" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US" style='font-size:11.0pt;font-family:"Calibri",sans-serif'>[email-masked]</span></a></span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>&gt;<br>
<b>Subject:</b> Re: RE: Les Mills Classes</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
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<span lang="EN-GB" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Maryan,</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span lang="EN-GB" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thank you for raising a support ticket for the issue. </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span lang="EN-GB" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>@ Hi Nabiha,</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span lang="EN-GB" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Could you please help us with the Virtual username for the club which would be 6 digits followed by @lesmillsvirtual.com ( Example -
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>)</span><span lang="EN-GB" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
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<span lang="EN-GB" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>​Looking forward to your reply soon. </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span lang="EN-GB" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Warm Regards,<br>
Pritish<br>
Customer Services<br>
Les Mills Virtual App<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3266" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3266</a></span><span lang="EN-GB" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3266